Patric Iiams
San Antonio
Summary
Highly efficient Department Specialist with strong administrative expertise. Effectively managed large services group's administrative functions and received recognition for quality of work. Excellent organizational and collaborative skills leading to outstanding results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Curbside Department Specialist
HEB Grocery Store
09.2023 - Current
- Optimized resource allocation within the department by tracking performance metrics and adjusting workload distribution accordingly.
- Completed projects on time and under budget by effectively delegating tasks and monitoring progress regularly.
- Championed the adoption of new technologies within the department, ensuring seamless integration with existing systems and processes.
- Improved department efficiency by streamlining processes and implementing new organizational systems.
- Managed a team of professionals, providing guidance, feedback, and support to facilitate their growth and success.
- Implemented training programs for new hires, ensuring consistent knowledge transfer and efficient integration into the department.
- Identified areas for improvement in department procedures, resulting in increased productivity and employee satisfaction.
- Collaborated with cross-functional teams to develop innovative solutions addressing complex business challenges.
- Led effective team by mentoring, coaching and providing assistance to staff.
- Completed daily logs for management review.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Trained and supervised employees on office policies and procedures.
Curbside Shopper
HEB Grocery Store
08.2021 - 09.2023
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Tracked substitutions and informed customers of changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, product handling and efficient shopping strategies.
Overnight Stocker
H-E-B Grocery
12.2020 - 08.2021
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Collected assigned merchandise and transported to store floor locations using hand trucks.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Unloaded arriving product stock and moved to store display areas.
- Designed and constructed advertising signs to attract customers and promote sales.
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
- Hauled grocery items from stock, using pallet jacks and placed on correct store shelves.
- Moved and lifted heavy loads of merchandise using pallet jacks and forklifts.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Conducted daily inventory counts and verified accuracy of product levels.
Customer Service Associate
HEB Grocery Store
08.2020 - 12.2020
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Informed customers about special promotions and provided detailed information for various products.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Described and explained details about products to inform customers and guide purchasing decisions.
- Helped customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Bagged merchandise carefully to prevent damage of delicate items such as bread and eggs.
- Retrieved grocery carts and baskets from lot and various site locations.
- Worked together with cashiers to guarantee customer satisfaction.
- Directed customers to appropriate areas in store to assist with locating products.
Education
High School Diploma -
Smithson Valley High School
New Braunfels, TX06.2020
Skills
- Unloading trucks
- Stocking Shelves
- Stocking and Replenishing
- Hand Truck Operation
- Store Merchandising
- Pallet Jack Operation
- Maintaining Safety
- Heavy Lifting
- Moving Merchandise
- Product and service sales
- Inventory audits
- Customer service
- Leadership
- Interpersonal Communication
- Product Knowledge
- Personal Shopping
- Providing Feedback
- Loss Prevention Goals Monitoring
- Online Ordering Familiarity
- Shopping Management
- Merchandise Selection
- Proper Storage Procedures
- Customer Satisfaction
- Food Handling Standards
- Shrink Minimization
- Productivity Performance
- Strategy planning
- Customer interactions
- Training and mentoring
- Expert Communication
- Expense Tracking
- Document Preparation
- Proofreading abilities
- Data entry expertise
- Project Planning
- Adaptability
- Team building
- Multitasking
- Problem-solving abilities
- Analytical Thinking
- Team Collaboration
Certification
- Forklift Training - 1/19/2021
Timeline
Curbside Department Specialist
HEB Grocery Store
09.2023 - Current
Curbside Shopper
HEB Grocery Store
08.2021 - 09.2023
Overnight Stocker
H-E-B Grocery
12.2020 - 08.2021
Customer Service Associate
HEB Grocery Store
08.2020 - 12.2020
High School Diploma -
Smithson Valley High School
Similar Profiles
Anaise LopezAnaise Lopez
Customer Service Specialist at HEB Grocery StoreCustomer Service Specialist at HEB Grocery Store
Josue GarciaJosue Garcia
Overnight Stocker/Curbside Shopper at HEB Grocery StoreOvernight Stocker/Curbside Shopper at HEB Grocery Store
Jacoby MusgroveJacoby Musgrove
HEB Texas Backyard Associate at HEB Grocery StoreHEB Texas Backyard Associate at HEB Grocery Store
Sherry RaySherry Ray
Cashier at HEB Grocery StoreCashier at HEB Grocery Store
David BurattiDavid Buratti
Installer at Bell Glass & MirrorInstaller at Bell Glass & Mirror