Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Patric Simone

Riverside,CA

Summary

With a keen eye for detail and a deep understanding of mechanical systems, I excel in diagnosing issues and performing repairs. My ability to troubleshoot problems efficiently, coupled with my dedication to ensuring safety and reliability, makes me a valuable asset to any mechanic team. I bring precision, expertise, and a passion for problem-solving to every project.

Overview

8
8
years of professional experience

Work History

Customer Service Advisor

Seegarage Müller AG
Zürich, Switzerland
01.2021 - 06.2022
  • Ensuring customer-oriented and friendly customer service.
  • Advice and support for our regular customers as well as new customers.
  • Scheduling and capacity planning for workshop and bodywork.
  • Preparing cost estimates for workshop and bodywork.
  • Planning and processing hail damage repairs to customer vehicles, with internal and external partners.
  • Ongoing, fair customer invoicing for workshop work according to business objectives.
  • Handling warranty and goodwill cases with the Peugeot importer in compliance with the manufacturer's specifications.
  • Assistance and participation in customer events such as breakdown courses and exhibitions
  • Answered customer calls, emails, and live chat inquiries promptly and courteously.

Automotive Mechatronics Technician

Seegarage Müller AG
Zürich, Switzerland
08.2014 - 01.2021
  • Carrying out all necessary repair and maintenance work on passenger cars, light commercial vehicles and vehicles with electric drives of our own brands Peugeot and Ford as well as on all other brands if required.
  • Carrying out simple diagnostic work.
  • Assisting with the provision of used vehicles, including light bodywork
  • Active participation in our 24/7 breakdown service “Peugeot and Ford Assistance”
  • Troubleshot electrical, mechanical, and pneumatic problems with mechatronics equipment.

Education

Automotive Mechatronics Technician

TBZ Zürich
Switzerland
08-2019

Automobil Expert

TBZ Zürich
Switzerland
08-2017

Skills

  • Self-motivated
  • Flexible
  • Reliability
  • Customer service skills
  • Open mindedness
  • Teamwork
  • Fast learner

Languages

Italian
Native/ Bilingual
German
Native/ Bilingual
English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Customer Service Advisor

Seegarage Müller AG
01.2021 - 06.2022

Automotive Mechatronics Technician

Seegarage Müller AG
08.2014 - 01.2021

Automotive Mechatronics Technician

TBZ Zürich

Automobil Expert

TBZ Zürich

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Patric Simone