Patrica Hebert
Church Point,LA
Summary
Driven and accomplished entrepreneur with a proven track record at Dwight's Diesel Service LLC, showcasing expertise in office management and customer relations. Excelled in leading teams to enhance productivity and efficiency, while adeptly managing financial operations and fostering strong vendor relationships. Demonstrated proficiency in Intuit QuickBooks Online and a strong work ethic, achieving significant improvements in operational workflows.
Overview
31
31
years of professional experience
Work History
Shop Owner
Dwight's Diesel Service LLC
Church Point, LA
07.2017 - Current
- Processed payments, calculated taxes, and prepared invoices for customers.
- Provided excellent customer service to ensure customer satisfaction.
- Coordinated deliveries of goods from suppliers in a timely manner.
- Trained and managed shop staff, including delegating tasks and scheduling shifts.
- Maintained inventory levels by ordering stock as needed.
- Trained, recruited, and selected shop employees.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Led startup and creation of operational procedures and workflow planning.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Monitored cash flow, prepared bank reconciliations, and managed accounts payable and receivable functions.
- Provided guidance on taxes such as income tax returns, sales tax returns.
- Maintained accurate records of payroll information including wages, deductions, bonuses.
- Coordinated external audits by providing required documents on time.
- Prepared monthly, quarterly, and annual financial statements in accordance with generally accepted accounting principles.
- Managed a team of accountants to ensure accuracy of all financial transactions.
- Managed month-end and year-end close processes, ensuring timely and accurate financial reporting.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Owner/Operator Truck Driver
United Vision Logisitcs
Broussard, LA
10.2014 - 03.2016
- Followed all applicable rules, laws and regulations governing the safe operation of a large vehicle.
- Maintained a log book of working hours, distance travelled, fuel consumption, and any problems encountered during the trip.
- Unloaded cargo at designated locations in a timely manner while following safety protocols.
- Loaded cargo securely using appropriate tools such as straps or blocks to ensure safe transportation.
- Operated commercial truck to transport goods and materials over long distances.
- Ensured compliance with DOT regulations including hours of service, weight limits, hazardous material handling requirements and driver qualifications.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
General Manager of Operations
Brockshire's Brothers
Spring, TX
01.1994 - 11.1996
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Resolved escalated customer service issues in a timely manner.
- Negotiated contracts with vendors for goods or services needed by the organization.
- Ensured compliance with safety guidelines by regularly inspecting work areas.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
- Planned delivery routing, team workflows, and promotional initiatives.
- Collaborated with marketing team to develop promotional campaigns for products or services.
- Collaborated with team leaders on quality audits.
- Tracked and replenished inventory to maintain par levels.
Education
High School Diploma -
MacArthur High School
Houston05-1996
Some College (No Degree) - Nursing Science
Louisiana State University Eunice
Eunice, LASkills
- Data entry
- Effective multitasking
- Payroll processing
- Office management
- Bookkeeping
- Customer relations
- Medical terminology
- Schedule organization
- Strong work ethic
- Documentation and reporting
- Proficient in Intuit QuickBooks Online
- Daily timekeeping
- Task delegation
- Service scheduling
Timeline
Shop Owner
Dwight's Diesel Service LLC
07.2017 - Current
Owner/Operator Truck Driver
United Vision Logisitcs
10.2014 - 03.2016
General Manager of Operations
Brockshire's Brothers
01.1994 - 11.1996
High School Diploma -
MacArthur High School
Some College (No Degree) - Nursing Science
Louisiana State University Eunice
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