Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
CustomerServiceRepresentative

Patrica-Ivy Atabong

North Olmsted,OH

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Best Buy
Cleveland Heights, OH
02.2019 - 04.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.
  • Communicated professionally with colleagues, freelancers and clients.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
  • Increased efficiency and team productivity by promoting operational best practices.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Cross-trained and backed up other customer service managers.

Education

High School Diploma -

North Olmsted High School
North Olmsted, OH
05.2020

Skills

  • Customer Data Confidentiality
  • Call Documentation
  • Needs Assessment
  • Customer Retention Strategies
  • Data Entry and Maintenance
  • Building Customer Trust and Loyalty
  • Order and Refund Processing
  • Report Preparation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten

Timeline

Customer Service Representative

Best Buy
02.2019 - 04.2022

High School Diploma -

North Olmsted High School

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Patrica-Ivy Atabong