Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Patrica Jones-Davis

Brooklyn,New York

Summary

Compassionate community and social service specialist with background in developing and implementing programs that serve diverse populations. Skilled in crisis intervention, case management, and program development to address various social issues. Demonstrated ability to build strong relationships with community members and stakeholders leading to enhanced support networks and improved outcomes for clients. Have made significant contributions to team efforts through innovative problem-solving and commitment to continuous improvement in service delivery.

Overview

23
23
years of professional experience
1
1
Certification

Work History

YOUTH DEVELOPMENT SPECIALIST

Horizon Juvenile Detention Center
01.2024 - Current
  • Complete required reports on attendance, incidents, and behavior observations.
  • Developed individualized service plans for youth based on identified needs.
  • Created programs that addressed issues such as bullying prevention, substance abuse prevention, peer pressure.
  • Monitored progress of assigned cases throughout program participation.
  • Conducted assessments of the strengths and needs of each participant.
  • Encouraged a safe environment by implementing behavioral expectations and providing appropriate supervision during all activities.
  • Ensured compliance with all relevant regulations related to working with minors.

INSTRUCTOR OF CITY AND GUILD

Kingston, Jamaica
01.2019 - 01.2022
  • Achieving 100% passes in Level 1 and Level 2 customer service.
  • Assessed student progress through quizzes, tests, and projects.
  • Participated actively in faculty meetings or professional development sessions within the school district.
  • Created a positive learning environment by establishing open communication with students, parents and colleagues.
  • Adapted instructional materials to meet the needs of diverse learners.

SENIOR BUSINESS TEACHER

Oberlin High School
Kingston, Jamaica
01.2008 - 01.2022
  • Served as advisor for student organizations focused on leadership development or entrepreneurship.
  • Advised students on career paths within various areas of business studies.
  • Actively participated in faculty meetings, professional development sessions and other school events.
  • Collaborated with colleagues to develop innovative classroom activities to engage students in learning.
  • Attended conferences related to educational methods or industry advancements relevant to the curriculum.
  • Created a comprehensive database of resources for use in the classroom.
  • Conducted research on current trends in the business world that could be incorporated into lesson plans.
  • Organized field trips to local businesses to provide real-world application of concepts taught in class.
  • Counseled students on college entrance requirements related to business studies.
  • Assessed student performance through tests, quizzes, and individual projects.
  • Utilized technology tools such as Smart Boards, computers and software programs like Excel in the classroom.
  • Facilitated development of professional skills such as communication, problem solving and team building through group projects.
  • Encouraged collaboration among students by creating teams for competitions such as DECA or FBLA.
  • Maintained student records including attendance and grades according to district policies and procedures.
  • Developed relationships with employers to create internship opportunities for students.
  • Researched best practices from other schools to implement new strategies for teaching business courses.
  • Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
  • Developed new programs to provide student access for community business internships.

MARKING ASSISTANT

Caribbean Examination Council
Bridgetown, Barbados
07.2012 - 01.2017
  • Marking Caribbean Advance Proficiency Exam (CAPE) Economics
  • Objectively analyze and grade students using a standard rubric for all Caribbean students.

CUSTOMER SERVICE REPRESENTATVE

Jamaica Public Service Co. L.T.D
Kingston, Jamaica
07.2006 - 07.2008
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided exceptional customer service to ensure customer satisfaction.

PART TIME RECEPTIONIST

DAVIS & ASSOCIATES CO. LTD
Kingston Jamaica
03.2004 - 11.2005
  • Welcome and screen guests in a courteous manner
  • Direct visitors to the appropriate person and office
  • Answer, screen, and forward incoming phone calls
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
  • Provide basic and accurate information in-person and via phone/email
  • Receive, sort, and distribute daily mail/deliveries
  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
  • Order front office supplies and keep inventory of stock
  • Update calendars and schedule meetings.

ACCOUNTING CLERK

CARMAC COMPANY LTD
Kingston, Jamaica
03.2001 - 01.2004
  • Monthly bank Reconciliation using Peachtree accounting software
  • Ensuring the accuracy of financial documents, as well as their compliance with relevant laws and regulations
  • Preparing and maintaining important financial reports.
  • Evaluating financial operations to recommend best practices, identify issues and strategize solutions, and help organizations run efficiently
  • Offering guidance on cost reduction, revenue enhancement, and profit maximization
  • Conducting forecasting and risk analysis assessments.
  • Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
  • Reviewed banking activity regularly to identify any irregularities or unauthorized transactions.

Education

B. Ed - Business and Computer Studies

University of Technology Jamaica
Kingston, Jamaica
12.2007

Certificate - Accounting and Computer Studies

Stony Hill HEART Academy
Kingston, Jamaica
12.2001

M.B.A - Business Administration (Incomplete)

University of The West Indies
Kingston, Jamaica

Certificate - Technology Integration

Mico University College (eLearning Project)
Kingston, Jamaica

Skills

  • Excellent organizational skills
  • Attention to detail
  • Ability to multi-task
  • Research skills
  • Analytical skills
  • Creative thinking skills
  • Problem-solving skills
  • Conflict resolution skills
  • Oral communication skills
  • Written communication skills
  • Interpersonal skills
  • Electronic data tools and systems management
  • Collaborative approach
  • Judgment
  • Confidentiality
  • Flexibility
  • Adaptability
  • Proficiency in Microsoft Office Suite
  • Supportive work environment
  • Positive attitude
  • Performance issue management

Certification

  • ASHI ADULT, CHILD, AND INFANT CPR AED Training
  • Youth Development Specialist Core Training
  • Safe Crisis Management Staff Training (JKM Training Inc. Program)

Awards

  • Recipient of the 6th form teacher of the year award 2021-2022 and 2019-2020.
  • Recipient of the Grade 10 form teacher of the year award 2018-2019.
  • Recipient of the Grade 11 form teacher of the year award 2017-2018.
  • Recipient of the Grade 10 form teacher of the year award 2016-2017.
  • Recipient of the Grade 9 form teacher of the year award 2015-2016.
  • Excellent performance in Caribbean Secondary Education Certification 90% to 100% pass rate 2009-2020 consecutively.

Timeline

YOUTH DEVELOPMENT SPECIALIST

Horizon Juvenile Detention Center
01.2024 - Current

INSTRUCTOR OF CITY AND GUILD

Kingston, Jamaica
01.2019 - 01.2022

MARKING ASSISTANT

Caribbean Examination Council
07.2012 - 01.2017

SENIOR BUSINESS TEACHER

Oberlin High School
01.2008 - 01.2022

CUSTOMER SERVICE REPRESENTATVE

Jamaica Public Service Co. L.T.D
07.2006 - 07.2008

PART TIME RECEPTIONIST

DAVIS & ASSOCIATES CO. LTD
03.2004 - 11.2005

ACCOUNTING CLERK

CARMAC COMPANY LTD
03.2001 - 01.2004

B. Ed - Business and Computer Studies

University of Technology Jamaica

Certificate - Accounting and Computer Studies

Stony Hill HEART Academy

M.B.A - Business Administration (Incomplete)

University of The West Indies

Certificate - Technology Integration

Mico University College (eLearning Project)

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Patrica Jones-Davis