Summary
Overview
Work History
Education
Skills
Employee of the Month
Timeline
Generic

Patrica Siemiatkoski

Summary

Medical Secretary with expertise at Bristol Health, enhancing patient retention through exceptional customer service and efficient appointment coordination. Skilled in HIPAA compliance and electronic health records management, Detail-oriented individual with exceptional communication and skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

4
4
years of professional experience

Work History

Medical Secretary

Bristol Health
10.2020 - Current


  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
  • Enhanced office productivity by handling high volume of callers per day.
  • Contributed to the reduction of no-shows by sending appointment reminders via phone.
  • Boosted patient retention by providing exceptional customer service and building rapport with each individual.
  • Assisted in the onboarding process for new staff members, providing necessary training and guidance to ensure a smooth transition into the office environment.
  • Improved office ambiance and patient comfort by overseeing maintenance of clean and organized patient waiting area.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.

Education

No Degree - Liberal Arts

Asnuntuck Community College
Enfield, CT

Skills

  • Customer service
  • Patient scheduling
  • Strong organizational skills
  • Patient check-in
  • Professional telephone etiquette
  • HIPAA compliance
  • Medi-Tech
  • Payment collection
  • Insurance verification
  • Interpersonal relationship building
  • Adaptable to change
  • Electronic health records
  • Office reception
  • Phone reception
  • Computer proficiency
  • Collaboration and teamwork
  • Organization and time management
  • Adaptable and flexible

Employee of the Month

During a challenging time in the department I stepped up on a daily basis to support the front desk and clinical staff.

Timeline

Medical Secretary

Bristol Health
10.2020 - Current

No Degree - Liberal Arts

Asnuntuck Community College

Similar Profiles

CREATE PROFILE
Patrica Siemiatkoski