Patrice Afryl

Bank-customer-service-representative

Credit Union 1

02.2005 - Current

Processed various transactions with accuracy and according to bank standards and legal requirements.
Collected feedback from customers to help improve service delivery and banking processes.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Assisted clients in navigating complex financial products, ensuring clarity and understanding of services offered.
Managed cash drawer accurately and efficiently, adhering to strict security protocols for vault access and transaction processing.
Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences.
Assessed client needs proactively during interactions, offering tailored solutions that aligned with their financial objectives.
Educated customers about available services, products and bank resources.
Went above and beyond with service to promote loyalty and support bank goals.
Reviewed information in customer accounts and made recommendations for new products and services.
Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
Built strong relationships with customers, fostering trust and loyalty through exceptional service.
Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
Supported fraud prevention efforts by diligently monitoring transactions for suspicious activity and escalating concerns as needed.
Contributed to the growth of the bank''s customer base through effective cross-selling techniques and personalized service recommendations.
Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
Coordinated with other departments to expedite customer requests, demonstrating excellent teamwork skills that contributed to overall branch success.
Facilitated successful loan applications for clients by guiding them through the process step-by-step while adhering to lending guidelines.
Answered bank phone lines and directed customers to appropriate department to address concerns.
Collaborated with team members to achieve branch sales targets by promoting banking products and services.
Reached out to existing bank customers and offered personalized support for different needs.
Monitored transactions for compliance with regulations and identified supervisor of discrepancies.
Addressed customer inquiries, requests and complaints with courtesy and professionalism.
Maintained friendly and professional customer interactions.
Monitored and verified suspicious activity on customer accounts.
Handled various accounting transactions.
Executed wire transfers, stop payments and account transfers.
Referred customers to other banking departments for specialized services.
Educated customers on online banking and mobile banking applications.
Processed wide variety of retail banking transactions for personal and commercial customers.
Assisted customers with banking needs and inquiries.
Established rapport with new clients to increase satisfaction and loyalty.
Processed applications for new accounts.
Performed account maintenance by closing out accounts and changing customer addresses.
Cross-sold credit cards, loans and other bank products.
Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Received loan and utility payments, sending funds to correct destinations.