Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrice Barber-Jones

Boynton Beach,FL

Summary

Detail-oriented Patient Access Representative with over 4 years of experience in healthcare settings, excelling in coordination and communication between patients and medical staff. Proven ability to streamline patient intake processes while maintaining a thorough understanding of policies and procedures. Strong empathetic approach enhances patient satisfaction and fosters positive relationships. Aiming to leverage expertise to contribute to a dynamic healthcare team.

Overview

22
22
years of professional experience

Work History

Patient Access Representative III

NYU Langone
Boynton Beach, FL
05.2020 - Current
  • Answered phones promptly in a professional manner
  • Provided empathetic customer service tailored to individual calls using a multi-line phone setup.
  • Verified demographics and insurance information to register patients in computer system.
  • Processed patients' appointments, set up radiology procedures, and warmly transferred callers to the requested department or provider's office according to the establishment's guidelines.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations information.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Facilitated communication between patients, staff members, and third party payers.

Patient Access Representative

NYU Langone
Las Vegas, Nevada
02.2021 - 05.2023
  • Participated in training sessions designed to improve new patient access representatives' overall performance.
  • Trained and mentored new patient access representatives according to company guidelines and policies.
  • Provided feedback on new hires' development based on call shadowing and auditing new hires' calls with patients.
  • Answered questions and resolved concerns while mentoring new hires on live calls, using EPIC, the online website, Excel, Word, and other resources.
  • Participated in regular team meetings to discuss performance, strategies, and goals.
  • Maintained a 97% and up on personal audited calls.

Store Supervisor

Walgreens Pharmacy
Delray Beach, FL
03.2003 - 11.2019
  • Handling store operations and administrative functions, including the opening and closing of the retail pharmacy, inventory management, cash handling, store deposits, and store cleanliness.
  • Utilizing Office Word, PowerPoint, Excel, AS400, RXI and Back Office to input sales information to ensure the store balances.
  • Providing daily shift schedules and sign-offs in order to maintain a productive workflow by assigning tasks to staff according to workload requirements.
  • Supervised work of cashiers, & all departments, training new team members and monitoring performance while providing backup assistance to pharmacy staff
  • Received store deliveries and refreshed inventory as needed.
  • provided assistance with exchanges, returns and answered customer queries, complaints and provided prompt solutions.

Education

Business Degree -

American Intercontinental University
Weston, FL

General Diploma -

Palm Beach Lakes Community High School
West Palm Beach, FL

Skills

  • Patient registration
  • Insurance verification
  • Scheduling appointments
  • Insurance eligibility
  • HIPAA compliance
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Conflict resolution
  • Referral coordination
  • Phone and email etiquette

Timeline

Patient Access Representative

NYU Langone
02.2021 - 05.2023

Patient Access Representative III

NYU Langone
05.2020 - Current

Store Supervisor

Walgreens Pharmacy
03.2003 - 11.2019

Business Degree -

American Intercontinental University

General Diploma -

Palm Beach Lakes Community High School

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Patrice Barber-Jones