Patrice Bayer
Sparks,NV
Summary
Goal-oriented professional seeking a challenging and fulfilling career utilizing diverse background in customer service, management, and sales. Driven and adaptable with strong problem-solving abilities and excellent communication skills. Ready to contribute to team success and achieve positive results. Committed to ensuring customer satisfaction by utilizing best practices and exploring effective solutions. Experienced in handling customer interactions and resolving issues promptly, building strong relationships through communication and empathy. Track record of maintaining high customer satisfaction and fostering loyalty. Highly skilled in conflict resolution, communication, and problem-solving. Effective team collaborator who is adaptable to changing needs. Focus consistently on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
Overview
29
29
years of professional experience
Work History
Care Provider
Careteam LLC
05.2024 - Current
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
Yoga Teacher/Meditation Guide/Reiki Practitioner
Studio Y Yoga
11.2021 - Current
- Instructed students in breathing, meditation and yoga poses to improve strength and flexibility.
- Established a welcoming and inclusive environment for students of all skill levels, fostering community growth.
- Planned, set up and led yoga classes for beginner through advanced practitioners.
- Tailored each yoga session according to the specific goals, abilities, and preferences of individual students or groups.
Roadside Assistance Agent
U-Haul
01.2018 - 05.2023
- Promoted a positive company image by maintaining professionalism and demonstrating excellent customer service skills in all interactions.
- Updated internal databases with detailed notes regarding each call handled, allowing for seamless follow-up if needed.
- Collaborated with team members to continuously improve processes and procedures within the department.
- Established strong relationships with local service providers to ensure prompt response times during emergencies.
- Demonstrated empathy towards distressed callers, providing reassurance and clear instructions for resolving their issue.
- Conducted regular follow-ups with customers to ensure their satisfaction and gather feedback for continuous improvement.
- Managed high call volume while remaining calm and professional, ensuring accurate information was relayed to all parties involved.
- Coordinated alternative transportation options for customers when necessary, such as taxis or rental cars.
- Streamlined communication between drivers, dispatchers, and service providers for improved efficiency.
- Handled challenging situations with diplomacy, resolving conflicts between customers and service providers when necessary.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Lead Fitness Instructor
Round 9 Fitness Franchise
02.2018 - 12.2018
- Grand Opening (including prep for pre-opening buildout)
Holistic Health Practitioner
Sunshine Herbs N More
11.2015 - 12.2017
- Established strong client relationships, leading to a high rate of repeat customers and referrals.
- Developed customized sales presentations showcasing the unique benefits of our products and services, which led to higher closing rates.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Wellness Coach /PT Care Provider/Geriatric Care
IHSS (InHomeSupportiveServices)
10.2013 - 11.2015
- Empowered clients by teaching them how to set achievable goals that aligned with their personal values and aspirations.
- Created a supportive environment where clients felt comfortable discussing their challenges openly without judgment or criticism.
- Monitored, tracked and reported on individual progress with wellness plans.
- Evaluated client progress through regular check-ins and follow-up appointments, celebrating milestones and adjusting plans as needed.
- Educated clients on self-care practices, leading to enhanced mental wellbeing and reduced stress levels.
- Provided motivational support to help clients overcome barriers and achieve their desired health outcomes.
- Performed screenings for markers such as blood pressure, weight and BMI.
- Provided individual health coaching to help clients optimize personal choices.
Club Manager
SNAP Fitness Yuma Pacific
11.2014 - 07.2015
Social Media Specialist/Telemarketer/Cold Call Sales
Z57 Internet Solutions
01.2013 - 08.2013
Trainer/Nutritional Counselor
Fit in 42
08.2012 - 10.2012
Head Trainer/Fitness Manager/Sports Performance Coach/Wellness Counselor/Master Trainer
Gold's Gym
09.2007 - 05.2011
Personal Fitness Trainer
APEX Nutritional Technician
08.2006 - 08.2007
On-call Youth Advisor
Washoe County Juvenile Services
02.2004 - 07.2006
Mental Health Technician
West Hills Hospital
02.2005 - 05.2006
Fitness Department Head/Trainer/APEX Tech/Group Instructor
24 Hour Fitness
01.1996 - 12.2005
- Fitness Department Head (May 1996-March 1999)
Recreation Therapist (for adolescents)
Washoe Health System
05.2000 - 05.2002
Group Exercise Director
Double Diamond Athletic Club
03.2000 - 05.2002
Education
Northern Nevada Fire and Rescue Academy -
TMCC
Reno, NVUniversity of Nevada Reno - Psychology, Criminal Justice
Reno, NVEdward C. Reed High School -
Sparks, NVSkills
- Call center experience
- Documentation
- Information Gathering
- Microsoft Excel
- Prioritization
- Live chat support
- Product and service solutions
Mission
To lead by example of service to others, through my choices of occupation and life and to live life with purpose, learn from those who possess virtues in character and lifestyle that I want to develop and to make a positive difference in people's lives.
Timeline
Care Provider
Careteam LLC
05.2024 - Current
Yoga Teacher/Meditation Guide/Reiki Practitioner
Studio Y Yoga
11.2021 - Current
Lead Fitness Instructor
Round 9 Fitness Franchise
02.2018 - 12.2018
Roadside Assistance Agent
U-Haul
01.2018 - 05.2023
Holistic Health Practitioner
Sunshine Herbs N More
11.2015 - 12.2017
Club Manager
SNAP Fitness Yuma Pacific
11.2014 - 07.2015
Wellness Coach /PT Care Provider/Geriatric Care
IHSS (InHomeSupportiveServices)
10.2013 - 11.2015
Social Media Specialist/Telemarketer/Cold Call Sales
Z57 Internet Solutions
01.2013 - 08.2013
Trainer/Nutritional Counselor
Fit in 42
08.2012 - 10.2012
Head Trainer/Fitness Manager/Sports Performance Coach/Wellness Counselor/Master Trainer
Gold's Gym
09.2007 - 05.2011
Personal Fitness Trainer
APEX Nutritional Technician
08.2006 - 08.2007
Mental Health Technician
West Hills Hospital
02.2005 - 05.2006
On-call Youth Advisor
Washoe County Juvenile Services
02.2004 - 07.2006
Recreation Therapist (for adolescents)
Washoe Health System
05.2000 - 05.2002
Group Exercise Director
Double Diamond Athletic Club
03.2000 - 05.2002
Fitness Department Head/Trainer/APEX Tech/Group Instructor
24 Hour Fitness
01.1996 - 12.2005
University of Nevada Reno - Psychology, Criminal Justice
Edward C. Reed High School -
Northern Nevada Fire and Rescue Academy -
TMCC
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