Patrice Bennett

U.S. Department of Education-FSAIC/FPS/SAIG/FSA Helpdesk

• Investigated and resolved customer inquiries and complaints quickly.
• Identified and resolved discrepancies and errors in end user systems and profiles.

U.S. Department of Homeland Security-FEMA

• Public Trust
• Processed casework for FEMA claims
• Managed high-volume customer inquiries across multiple channels to enhance satisfaction.
• Resolved complex issues efficiently, ensuring timely follow-up and resolution for escalated cases.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Provided IT Support for Cybersecurity software and hardware
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Learned and adapted quickly to new technology and software applications.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Assured notarization completion of titles for vehicle purchases
• Managed incoming and outgoing fleets of vehicles for inventory by working directly with transporters and freight brokers
• Processed payments for purchase by working directly with finance companies and private banks
• Appraised vehicles for customers that wanted to wholesale or trade-in vehicles
• Balanced funds and secured safe for deposits daily
• Assisted in managing inventory systems, maintaining accurate records of vehicle availability.
• Streamlined appointment scheduling, enhancing overall customer experience and satisfaction rates.
• Facilitated vehicle purchasing process, ensuring clear communication between customers and myself.

• Maintained accurate and current customer account data with digital information updates
• Followed up with policy-holders about resolved issues and complete policy changes and maintain high standards of customer care
• Verified client information by analyzing existing information on file
• Posted payments to accounts and process policy changes

• Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction and attaining individual ratings of 100%
• Processed banking transactions
• Directed incoming calls to internal personnel and departments

• Tracked progress of all insurance claims
• Maintained confidentiality of patients finances, records, and health statuses
• Evaluated accuracy and quality of data entered into agency management system

• Provided coverage information, benefits, and provider information
• Continuously surpassed customer service standards while ensuring compliance with call volume objectives
• Managed complex membership accounts, ensuring accurate record-keeping and timely updates.
• Handled delicate situations diplomatically to maintain positive relationships between the organization and its valued members.
• Streamlined communication channels for efficient member support, resulting in improved service quality.
• Maintained an organized database of member profiles, facilitating easy access to pertinent information when needed.

• Prepared change orders for commercial accounts
• Processed quarterly Vault audits with zero error rate
• Ensured compliance with all internal controls and federal regulations
• Completed highly accurate, high-volume money counts via manual and machine-driven approaches
• Maintained balancing record with 100% rate of accuracy

• Assisted customers with trademarked device issues and internet connectivity
• Dispatched technicians to customer’s homes when necessary
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.

• Connected callers with residential and business contacts per request
• Provided accurate directory assistance to customers, ensuring prompt and effective service delivery.
• Utilized advanced telecommunications systems for efficient call handling and information retrieval.
• Provided excellent service, promptly connecting callers to requested numbers or businesses.
• Ensured accuracy in directory information by staying up-to-date on changes and updates within the industry.
• Handled a high volume of calls efficiently, prioritizing tasks and managing time effectively.
• Upheld strict confidentiality practices when dealing with sensitive customer information.
• Exceeded expectations in maintaining a low rate of errors while processing a large number of requests daily.
• Demonstrated adaptability by quickly adjusting to new software systems or procedural changes within the company.
• Contributed to team success by consistently meeting or exceeding individual performance metrics.
• Maintained high-quality performance through adherence to company guidelines and standards.