Patrice Blouin

• Maintain all permits for cashiers- minors, Alcohol and Tobacco licensing
• Hiring, maintain all attendance tracking; coach as required per policy, Work with HR with all terminations
• Maintain all front-end stock levels - candy, tobacco and baby food/formula
• Tracking and investigating of all cash variances for cash office
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Followed through with client requests to resolve problems.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Created and reviewed invoices to confirm accuracy.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

At home care giver for elderly grandmother

• Oversee all video poker and off-track betting operations, hire and train employees
• Ensure proper accounting for all parlor bankroll and petty cash balances
• Scheduling all employees to ensure exceptional guest service and optimum coverage during various parlor events
• Arranging for all building, video poker and betting machine and any equipment maintenance.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Accomplished multiple tasks within established timeframes.
• Developed and maintained relationships with customers and suppliers through account development.

• Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
• Oversaw reporting, documentation and recordkeeping requirements for department.
• Developed strategies to expedite payments and customer resolutions.
• Referred delinquent accounts to collections department or outside resources.
• Attended ongoing professional training to facilitate accurate and productive credit management.
• Investigated and evaluated customers for creditworthiness and potential risk factors.
• Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
• Devised collection recovery strategies to resolve customer issues and delinquent cases.
• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
• Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
• Provided resources and expertise for conversion, validation and training required for company-wide software updates.
• Compiled data critical to analysis of annual bad debt.
• Implemented and optimized credit approval and collection processes, improving operational efficiencies expoditionally
• Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
• Monitored accounts for signs of fraud and non-payment issues.
• Utilized deep understanding of industry best practices and legal requirements to prevent critical incidents.
• Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
• Recognized across organization for diligence, accuracy and contributions toward maintaining positive cash position through problem resolution.
• Negotiated settlements and payment terms with customers and delivered customized payment plans.
• Obtained and interpreted financial statements to assist in credit limit reviews.