Summary
Overview
Work History
Education
Skills
Websites
State
Zip
City
Timeline
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Patrice Brown

Burlington,New Jersey

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Account Advisor

Bet365
03.2023 - Current
  • Guided customers through website navigation or troubleshooting processes as needed.
  • Resolved open issues for customers by investigating problems and coordinating solutions with other staff.
  • Participated in ongoing training sessions to stay current on industry trends, product updates, and best practices for live chat support.
  • Handled multiple chat conversations simultaneously while maintaining high-quality customer service standards.

Post Closing Specialist

PHH MORTGAGE
09.2021 - 02.2023
  • Ensured borrower information on incoming title policies, mortgages, and any other documents and information needed are accurate and in compliance
  • Managed pre-QC and post-closing stacking order of initial disclosures and closing mortgage documents of all loan types for auditing purposes
  • Reduced errors in loan documents by conducting thorough reviews prior to submission.
  • Worked closely with title companies to verify lien releases and ensure accuracy in final documentation.

Loan Servicing Specialist

CENLAR FSB
03.2018 - 09.2021
  • Assisted QA control with call feedback on call management, call volume, and new guidelines for training
  • Provided payoff and loan balances to customers
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Negotiated payment agreements with delinquent borrowers, reducing loss exposure while maintaining positive customer relations.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Loan Processor

FREEDOM MORTGAGE CORPORATION


  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Ordered credit report and private mortgage insurance from company approved service providers, as required, by loan approval

Banking Specialist II

TD BANK
  • Assisted with Online Banking login, Bill Pay, and App Troubleshooting
  • Handled demands of high-volume customer services call center. Exceeded all call metric goals using excellent communication skills
  • Provided customer service and delivered appropriate solutions to assist current financial needs
  • Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
  • Examined documents for supporting fraud claim.

Education

Candidate for Associates Degree - Liberal Arts and Entertainment

BURLINGTON COUNTY COLLEGE

Skills

  • Accounts Receivable
  • Account Reconciliation
  • Research
  • Technical Support
  • MS Office Suite (Outlook, PowerPoint, Excel, Word, Teams)

Compliance Awareness

Document Review

State

New Jersey

Zip

08016

City

Burlington

Timeline

Account Advisor

Bet365
03.2023 - Current

Post Closing Specialist

PHH MORTGAGE
09.2021 - 02.2023

Loan Servicing Specialist

CENLAR FSB
03.2018 - 09.2021

Loan Processor

FREEDOM MORTGAGE CORPORATION

Banking Specialist II

TD BANK

Candidate for Associates Degree - Liberal Arts and Entertainment

BURLINGTON COUNTY COLLEGE

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