Reliable Rural Mail Carrier with efficiency when meeting deadlines and covering great distances in all weather conditions. Gregarious employee with neighborly mannerisms and enduring commitment to customer service in accordance with company objectives. Resourceful problem solver with self-reliance in logistically complex delivery routes.
Hi, I’m
PATRICE BUCKNER
Starkville,US
Summary
Overview
14
years of professional experience
Work History
USPS
Rural Carrier Associate
01.2022 - Current
Job overview
- Deliver mail and packages to customers case mail, load packages, take prepaid packages back to office, collect outgoing mail
- Maintained records on customers with mail forwarding and change of address requests.
- Signed and received mail with signature requirements upon delivery and loading.
- Sorted mail according to order of address appearance for easy access in field.
- Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
- Identified postage discrepancies and escalated for resolution to limit customer delays.
- Handled accurate cash payments for postage and incurred fees.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
Covered California
Customer Service Representative
11.2020 - Current
Job overview
- Help filling out healthcare applications also fixing errors on the application
- Do changes on they income send escalation and document every call
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Dollar General
Assistant Store Manager
05.2018 - Current
Job overview
- Company Overview: Dynamic professional with a proven track record in retail management and customer service excellence, notably with Dollar General
- Closing and opening the store making sure to recover the store counting tolls down and also getting the deposits ready
- Making the schedule counting my outs and placing orders
- Making sure the truck gets checked in and also getting the truck out
- Dropping deposits to the bank
- Setting and resetting plan
- Grams also resetting end caps
- Payroll
- Research
- Windows
- Dispatching
- Agile
- Safe driving
- Efficient delivery
- Package handling
- Reliability and punctuality
- Vehicle loading
- Dynamic professional with a proven track record in retail management and customer service excellence, notably with Dollar General
UPS
Driver Helper/Loader
11.2014 - Current
Job overview
- Safe driving
- Efficient delivery
- Package handling
- Reliability and punctuality
- Vehicle loading
Gap
Customer Care Representative
12.2023 - 05.2024
Job overview
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Logged call information and solutions provided into internal database.
Eye Clinic
Administrative Assistant
04.2018 - 09.2021
Job overview
- Undeliverable mail handling
- Geographical awareness
- Incident reporting
- Work from home
- HIPAA compliance
- Empathy and patience
- Call center experience
- Patient confidentiality
- Claims processing
- Insurance verification
- Data entry proficiency
- Appointment scheduling
- Follow-up skills
- Policy adherence
- Friendly and outgoing
- Typing speed
- Phone etiquette
- Goal oriented
- Aegis CRM
- File maintenance
- Parts ordering
- Record preparation
- CRM software
- Billing management
- Call handling
- Organizational skills
- Remote office availability
Comforcare Home Health Care
Personal Care Aide
10.2019 - 02.2020
Job overview
- I was a personnel Care provider
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted patients with self-administered medications.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
Sitel
In Home Care
05.2011 - 11.2013
Job overview
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided transportation and appointments management.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Developed individual care plans for clients based on specific needs.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
Education
Herzing UniversityMinneota, MN
No Degree from Medical Assisstance
University Overview
Deer Valley High SchoolAntioch, CA
High School Diploma
06-2003
University Overview
Skills
- Sorting and delivery
- Postal regulations
- Undeliverable mail handling
- Safe driving
- Package handling
- Mail sorting
- Load balancing
- Incident reporting
- Route navigation
- Vehicle loading
- Proficient in troubleshooting Windows and macOS - Experience with Zendesk and Salesforce - Strong customer service and communication - Networking fundamentals including TCP/IP - Remote support expertise
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Healthcare benefitsWork from home optionPaid time offPaid sick leaveFlexible work hoursCareer advancementTimeline
Customer Care Representative
Gap
12.2023 - 05.2024
Rural Carrier Associate
USPS
01.2022 - Current
Customer Service Representative
Covered California
11.2020 - Current
Personal Care Aide
Comforcare Home Health Care
10.2019 - 02.2020
Assistant Store Manager
Dollar General
05.2018 - Current
Administrative Assistant
Eye Clinic
04.2018 - 09.2021
Driver Helper/Loader
UPS
11.2014 - Current
In Home Care
Sitel
05.2011 - 11.2013
Herzing University
No Degree from Medical Assisstance
Deer Valley High School
High School Diploma
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