Patrice Butler
White Plains,MD
Summary
Accomplished Starbucks Store Manager with a proven track record at Simon Property Group, enhancing customer satisfaction and streamlining operations. Expert in retail inventory management and adept at fostering team leadership. Significantly improved revenue through meticulous problem-solving and customer service management. Skilled in training and mentoring, ensuring high levels of staff engagement and performance.
Knowledgeable [Desired Position] with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Starbucks Store Manager
Simon Property Group
12.2022 - 09.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
Starbucks Manager Aramark Supervisor
Aramark
01.2003 - 01.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Dental Specialist
Dr. Sammy R. Bryan DDS
01.2010 - 12.2014
- Improved patient satisfaction by providing thorough dental examinations and treatments.
- Provided compassionate care to pediatric patients, making their dental experience enjoyable and stressfree.
- Streamlined billing processes to improve revenue collection and reduce outstanding balances.
- Developed and implemented treatment plans for patients based on diagnosis.
- Took x-rays and properly disposed of materials.
- Retrieved denial Port impression , instrument sanitation , Schedule appointments , file clerk , and customer service
Education
High School Diploma -
Huntsville High School
Huntsville, TX05-2001
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
Certification
- [State] Driver's License
- ServSafe Food Handler's Certification
- Barista Certification
- Advance Store Trainer
Timeline
Starbucks Store Manager
Simon Property Group
12.2022 - 09.2024
Dental Specialist
Dr. Sammy R. Bryan DDS
01.2010 - 12.2014
Starbucks Manager Aramark Supervisor
Aramark
01.2003 - 01.2020
High School Diploma -
Huntsville High School
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