Patrice Cain
ROMULUS,MI
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
22
22
years of professional experience
Work History
Billing Assistant
Gordon Rees Scully Mansukhani, LLP
01.2025 - 02.2025
- Assisted billers by extracting invoices and and providing files via emails. Used the program Aderant as well as Excel to provide accurate and easy paths to files save a J Drives.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Customer Care Representative
BirdiRx Pharmacy
01.2024 - 01.2025
- Maintained a position as a dedicated and compassionate Customer Service Representative at BirdiRx Pharmacy, a online pharmacy committed providing accessible, reliable, and safe pharmaceutical services via incoming calls. As a CSR, I play a crucial role in assisting customers with their inquiries, processing orders, and ensuring a seamless, positive experience for all customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
Appointment Scheduler
Victory Automotive Group
09.2021 - 01.2023
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Made average of 80 plus outbound and inbound calls per day.
CASHIER/CUSTOMER SERVICE
NORTHSIDE HARDWARE
03.2021 - 05.2022
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Processed merchandise returns and exchanges.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
ACCOUNT TECHNICIAN/DISPATCH
BURROUGHS INC
03.2014 - 06.2019
- Answer external customer calls/emails regarding products support and services needs
- Determines and research if necessary customer entitlement which appropriate service ticket is generated
- Determine appropriate service technician assignment and reassign service call as necessary,
- Update customer through equipment troubleshooting, software and cleaning and consumable parts replacement on equipment
- Answer calls/emails from Field Service Technicians requesting assistance with service tickets
- Performed many other duties as assigned.
Service Advisor
RouteOne
03.2012 - 04.2013
- Provided support for Finance Source Sales team personnel in customer discussions
- Provided exceptional customer service to assure the highest customer satisfaction, high customer loyalty and retention
- Provided information either written or verbal clearly, meaningful in timely manner to all stakeholders
- Provided feedback to RouteOne development team regarding finance source customer needs and interests
Call Center Operator
OnStar
07.2011 - 02.2013
- Handled fast-pace basic service calls transfers and even troubleshoot customer inquires
- Provided customer turn by turn directions directly into vehicle as well as other services requested by customer.
- Reduced average call time for improved efficiency through active listening and clear communication skills.
Accounts Payable /Accounts Receivable Clerk
Hope Health Care
03.2003 - 02.2007
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Reduced the number of overdue invoices for improved cash flow management.
Education
Certificate - Business Management
National Education Center
Livonia, MI03.1999
High School Diploma -
Northern High School
Detroit, MI06.1989
Skills
- Excel, Aderant, Email, Fidelity,
- Accounts receivable experience
- Tracking spreadsheets
- Payment tracking
- Invoice generation
- Payment posting
Timeline
Billing Assistant
Gordon Rees Scully Mansukhani, LLP
01.2025 - 02.2025
Customer Care Representative
BirdiRx Pharmacy
01.2024 - 01.2025
Appointment Scheduler
Victory Automotive Group
09.2021 - 01.2023
CASHIER/CUSTOMER SERVICE
NORTHSIDE HARDWARE
03.2021 - 05.2022
ACCOUNT TECHNICIAN/DISPATCH
BURROUGHS INC
03.2014 - 06.2019
Service Advisor
RouteOne
03.2012 - 04.2013
Call Center Operator
OnStar
07.2011 - 02.2013
Accounts Payable /Accounts Receivable Clerk
Hope Health Care
03.2003 - 02.2007
Certificate - Business Management
National Education Center
High School Diploma -
Northern High School
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