Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Patrice Carter

Bryans Road,USA

Summary

Resourceful Travel Consultant passionate about providing exceptional customer service. Personable used to fast-paced, deadline-driven environments. Expert in overseas and Domestic Government and Corporate travel. Strong research background and love of all things travel. Versatile Project Coordinator with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills. Talented professional considered knowledgeable leader and dedicated problem solver. Brings over 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

7
7
years of professional experience

Work History

Project Coordinator - Travel

Cherokee Federal
11.2022 - Current
  • Assist with creating/assembling Monthly Deliverables to government
  • Produce and report on metrics for financial and staff utilization management
  • Work closely with customers to apply best practices in management, financial reporting, invoicing, EVM, and ensure timely delivery of periodic deliverables
  • Ad hoc Team Lead and employee support (up to 30% of daily workload)
  • Travel / Expense Reports / Timesheets / Training in SAP Concur Travel - Coordination and
  • Compliance
  • Provide requested documentation or reports as needed to include DOS and Cherokee requests such as employee verification, travel/expense report backup, and tracking of training mandates
  • Provide Travel/Invoice/Expense Report guidance, interview coordination, payroll coordination, timesheets, etc in Deltek system
  • Review and approve expense reports and timesheets (requires familiarity with federal standards for travel, per diem, and other topics related to expense and time reporting)
  • Monitor timesheet compliance for employees across corporate accounts supported by PMO
  • Develop and maintain relationships with employees, particularly with managers and team leads, to provide them a “front office” contact point for all corporate concerns that may arise
  • Assist Program Manager and Deputy Program Manager in developing financial plans and budgets to monitor funding
  • Prepare ad hoc reporting as needed to assist management in decision making related to financial reports, burn charts, and other contract support
  • Fulfill various duties and responsibilities as assigned.

Management Analyst/Staff Assistant

State, Diplomatic Security
09.2022 - 11.2022
  • Manage the Department of State(DOS) travel program and ensure that the travel documents are in compliance with DOS Travel Policy and Federal Travel Regulations(FTR)
  • Provide high level travel advice and policy guidance to the Assistant Secretary and Chief of
  • Staff, Directors, Deputy Directors, attorneys, managers, division staff, and employees on all travel management policies and procedures
  • Serve as a Management Analyst for the DS/FO and expert on management systems techniques, processes and technology that will optimize the Division’s operations
  • Analyze administrative processes and/or Division programs
  • Write reports, letters and other documents with recommendations for management programs, policies and activities within the Front office
  • Develop new or revised procedures for financial and administrative review of travel procedures to facilitate the operation of the Division with established guidelines for Diplomatic Security staff
  • Conduct administrative and financial analysis of travel activities
  • Oversee the preparation of various recurring reports such as monthly, quarterly, cumulative semi- annual and cumulative annual reports of use of travel services
  • Provide technical guidance and assistance to lower level staff in the review of documents in the official travel process
  • Support the development and implementation of new staffing processes for official correspondence and Front Office task management
  • Provide task management support to include developing draft management responses, coordinating the draft responses with Subject Matter Expert(s) and further obtaining clearance at an appropriate level for final submission
  • Assist with the development of presentations and infographics using Excel and Google or MS
  • PowerPoint
  • Draft, finalize, and distribute meeting minutes
  • Conduct research and analysis, producing reports and presentations, and other work, as requested
  • Perform other administrative and management duties as assigned

Program Analyst

Department of State, All Native, Dunn Loring
06.2022 - 08.2022
  • Provide high level travel advice and policy guidance to the Directors, Deputy Directors, attorneys, managers, division staff, and employees on all travel management policies and procedures
  • Manage the Department of State(DOS) travel program and ensure that the travel documents are in compliance with DOS Travel Policy and Federal Travel Regulations(FTR)
  • Coordinate and provide travel training for DOS end users, administrative contacts, authorizing officials and prepare travel packets for management and agency wide staff
  • Interpret travel-related regulations and policies and provides guidance to agency wide departments from the GSA Federal Travel Regulation (FTR)
  • Developed and writing DOS Travel policy
  • Ensured E2 accounts/profiles are active and available for employees and Ensures approval chains are accurate for Diplomatic Security Staff and Students
  • Provided administrative support for employees, invitational travelers and students in creating travel authorizations and vouchers in the electronic travel system
  • Reviewed student and staff travel authorizations prior to submission for funding to ensure claims are in conformance with Federal Travel Regulations and programs
  • Maintained accurate spreadsheets indicating voucher costs for students
  • Assisted budget in de-obligating unused travel funds and provides assistance in resolving unliquidated travel obligations
  • Provided guidance on Federal Travel Regulations(FTR)
  • Assisted travelers with creating travel authorizations and vouchers to ensure compliance with
  • Federal Travel Regulations
  • Assisted travelers with making domestic and international travel reservations
  • Reviewed and approve travel authorizations and vouchers
  • Researched and resolve problems encountered in the voucher process
  • Responded daily to the Travel mailbox and with E2 Helpdesk Issue Request to create a case for all policy-related questions from all levels of the agency via email, Microsoft Teams, and or telephone
  • Assisted travelers with making domestic and international travel reservations
  • Reviewed and monitor employee travel charge card transactions and centrally billed accounts (CBA) to prevent fraud, waste, and abuse of appropriated funds
  • Provided guidance to staff in submitting visa and passport applications for the Diplomatic
  • Security office
  • Provided guidance to staff in submitting country clearance applications
  • Reviewed suspense file and take appropriate action to correct any discrepancies to ensure timely processing
  • Generated various reports related to travel expenses
  • Provided briefings/presentations related to travel and voucher processing
  • Conducted, review, updates the travel standard operating procedures
  • Established and maintains liaison and serves as the focal point for the coordination and communication with appropriate offices, overseas posts, and U.S
  • Government agencies
  • Responsible for on-call after-hours

Travel Analyst

CGI Federal/Trewon Technologies
08.2019 - 06.2022
  • Ensured proper travel guidelines are being followed by maintaining knowledge of all
  • Federal, USAID, GSA and State Department and mission specific travel regulations and allowances
  • FTR and FAM Knowledge and experience
  • Conducted technical review of travel authorizations and vouchers to ensure compliance with agency’s travel policies and regulations, as well as overall document accuracy
  • Monitored E2 Pending Review queue to ensure travel documents are processed in a timely manner to avoid missed ticketing
  • Worked closely with Carlson Wagonlit Travel to effectively and efficiently process traveler authorizations and vouchers
  • Worked closely with Overseas Buildings Operations(OBO) finance management office and
  • GFMS for updates on travel funding and budgets
  • E2 Solutions subject matter expert
  • Assisted travelers with site navigation and usage
  • Trained new users on E2 Solutions
  • Daily monitoring of the OBO Travel Validation system
  • OBO system and Trip Request knowledge
  • Provided users with best practices within E2 Solutions
  • Provided user support on E2 Solutions questions regarding the preparation, review and submission of travel authorizations and vouchers
  • Reviewed interface issues between E2 Solutions and financial system, i.e
  • Voucher rejections and make appropriate adjustments as necessary
  • Managed E2 Solutions system access, monitored the system controls, approval routing configurations
  • Expert user of E2 Solutions reports to analyze travel data
  • Assisted with the tracking and recovery of outstanding travel advances and monitoring travel voucher reimbursements
  • Run weekly reports to management to ensure all travel reimbursements are made in a timely manner to ensure that problems are resolved with minimal delay
  • Developed and maintained office travel budget and provided several activities and budget reports to Management
  • Consolidated and analyze travel data
  • Maintained office travel budget and projected travel spreadsheet and provide travel report updates as requested.

Management Analyst/ Staff Assistant

US Department, Tuvli
12.2018 - 08.2019
  • Established and manages an unclassified electronic filing system for the office on the office server and on the office SharePoint site
  • Ensured that staff work products and submissions from outside the office are properly labeled, identified, and filed
  • Established and manages archives of retired files
  • Managed classified folders, electronic files, and classified security containers, keeping records of classified file contents, safe combinations, security inspections, and other classified information management issues
  • Managed time and attendance and updates leave plans for all office staff
  • Helps manage activity and meeting schedules for the Innovation staff
  • Assisted office staff with setting up meetings, reserving appropriate facilities, and sets up and manages any necessary equipment, such as projectors, teleconference or videoconference equipment
  • Assisted with arrangements for conferences or seminars, both actual and virtual, including travel transportation and lodging, document preparation, scheduling of facilities, procurement of services, facilities, and equipment
  • Maintained the office SharePoint site and the certain Diplopedia articles
  • Ensures the sites are updated, as per instructions from office staff
  • Uploaded documents to the sites
  • Establishes and maintains well-organized file system for documents
  • Sets up and maintains SharePoint discussion pages as needed
  • Ensured that pages used outside the Innovation office are well-organized, contain only current documents, and achieve a reasonable aesthetic standard
  • Ensured that all documents and information on the site are appropriately identified and safeguarded from loss
  • Appropriately archives aging or obsolete information
  • Monitors the sites for communications from outside the office, ensuring they are brought to the attention of the appropriate employee for response
  • Exercises the highest level of quality control over the administrative aspects of these and other reports, documents, and correspondence
  • Responded to inquiries from within and from outside the M organization concerning the status, location, subject matter, deadlines and processing procedures for formal taskers
  • Maintains schedule and basic status of ongoing interaction with various other offices in the
  • Department and some overseas entities
  • Answered incoming phone calls, takes messages, and passes information as needed
  • Manages entry into the Innovation suite, greets guests, and escorts custodial or maintenance personnel
  • Reviewed outgoing documents for proper format, consistency, grammatical accuracy, completeness, and clarity, making the necessary corrections or returning to the drafter for changes
  • Advises staff of overdue items, upcoming deadlines, and priority of issues
  • Attended meetings and takes notes, provides summary minutes if requested
  • Schedule’s meetings and manages electronic calendars for the Innovation staff as needed
  • Drafted procedures and flow process for staff and make suggestions while implementing required steps in specific procedures and projects
  • Reviewed and collects incoming telegrams, mail, facsimiles, and other message documents from sources outside M/PRI
  • Reviewed for content and distributes for appropriate action or information within the office
  • Created backup file copies, using scanning equipment when needed
  • Logged any action requests into a correspondence tracking document
  • Assisted Innovation office employees with travel arrangements for official travel, including making travel and lodging reservations, obtaining visas and country clearance, submitting travel vouchers, and other related processes
  • Assists in obtaining other Department administrative support in areas such as purchasing, human resources, facilities management, property management, and IT support
  • Assisted office employees with use of standard office software applications and with MS
  • SharePoint
  • Manages the inventory and replenishment of office supplies
  • Provided on a standby or fill-in basis assistance with handling incoming telephone calls and facsimiles to the M/PRI front office.

Office Management Specialist

U.S, E-9 Corporation
03.2018 - 11.2018
  • Provided office assistance to DAS and Office Directors
  • Answered telephone calls and receiving, meeting, escorting visitors, referring to appropriate staff members, if necessary
  • Set up appointments and meetings and arranging for conference rooms
  • Managed files, preparing file folders and transferring old files to be archived
  • Managed, sorting, filing, scanned documents
  • Typed documents (correspondence, memoranda, diplomatic notes, etc.)
  • Send and retrieved materials by facsimile
  • Assisted with creating office procedures and Methods to Maintain Organization
  • Assisted Office Director with preparing and monitoring Office and Travel Budget for FY duties
  • Assisted office employees with resolving error warning messages with PC or other
  • Department of State employee systems
  • Created and updated profiles while tracking office personnel and duties
  • Served as a Proxy for Office Director and Access GEMS (Dept
  • Of State HR Employee and
  • Administrator portal), input and update/edit information for office Staff Mid-Year and
  • Annual evaluations
  • Created Spreadsheets and go-to references using Technical and Administrative databases (Sharedrives, Microsoft Excel / Word)
  • Maintained Office supply inventory by analyzing and conducting procedures to stay fully stocked
  • Submitted Supply and Office needs request through MyServices database
  • Copied and collated materials
  • Prepared, processed corrections, and Validated Time and Attendance (TATEL)
  • Prepared and submit HR documents for Office regarding extended Leave request, Office updates and Procedures
  • Submitted eCountry Clearances for Office Director and staff
  • Prepared travel authorizations and handling travel arrangements (Air, Train, Hotel and Car)
  • Prepared travel, taxi and other vouchers
  • Responded orally and in writing to internal and external customers with inquires

Insurance Verification Specialist

Aerotek/Walgreens Specialty Pharmacy
12.2017 - 03.2018
  • Utilized all available resources to obtain and enter insurance coverage information for ordered services into patient's file
  • Facilitated and completes the Prior Authorization process with insurance companies and practitioner offices
  • Completed a full Medical Verification for all medications, administration supplies and related pharmacy services
  • Notified patients, physicians, practitioners and/or clinics of any financial responsibility of services provided and requested services that are not provided by the facility
  • Facilitated pharmacy and/or major medical claims with insurance companies and practitioner offices and investigates and facilitates prior authorization any other insurance rejections
  • Provided notification of urgent orders to the Sr
  • Level or Group Supervisor and communicates with other departments when an urgent need for filling a prescription or delivery is necessary
  • Places outbound calls to patients or physician's offices to obtain additional information needed to process the script or to notify of delay in processing script
  • Managed inbound calls on the insurance line from patients, clients, physicians, practitioners and clinics regarding inquiries about services provided, financial responsibility and insurance coverage.

Program Support Specialist

AmeriSource Bergen
03.2017 - 12.2017
  • Responsible for the intake of all program specific correspondence including mail and faxed documents
  • Answered calls in a High volume Call Center and Direct call to appropriate associate
  • Processed incoming faxes into appropriate database and triage all program specific mail to the appropriate reimbursement counselor and/or team leader
  • Entered patient and medical information into database accurately and in a timely manner - ensuring daily deadlines and team goals are met
  • Mailed welcome letters and applications to patients
  • Performed related duties as assigned.

Carefirst BCBS-FEPOC/Elite Technical Corporation
10.2016 - 02.2017
  • Enrollment Processing Tech
  • Processed all FEP Claims for members that receive plans throughout the U.S., Overseas and processed by the Washington D.C
  • Plan
  • Assisted computer software in editing and preparing plans for the transmission to FEPOC
  • Maintained centralized databases to contain and process Enrollment, Claims, Financial, and
  • Statistical Information
  • Generated memos and letters in order to process Enrollment applications.

Education

High School Diploma -

Potomac High School
Oxon Hill, MD

Bachelor of Science - Human Resources Management

Ashworth College
06.2021

Medical Billing And Coding -

Career Technical Institute
Washington, DC
2015

Skills

  • Front Office
  • Scheduling
  • Payroll
  • Financial Analysis
  • Customer Service
  • Data Entry
  • Microsoft Office
  • Management
  • Travel
  • HIPAA/ OSHA trained
  • Business Interpersonal Communication Skills
  • TATEL
  • E-2 Travel
  • GFMS
  • CITI Bank Card Admin
  • SharePoint
  • GEMS
  • MyServices

Additional Information

  • wpm Active DoD Secret Clearance

Timeline

Project Coordinator - Travel

Cherokee Federal
11.2022 - Current

Management Analyst/Staff Assistant

State, Diplomatic Security
09.2022 - 11.2022

Program Analyst

Department of State, All Native, Dunn Loring
06.2022 - 08.2022

Travel Analyst

CGI Federal/Trewon Technologies
08.2019 - 06.2022

Management Analyst/ Staff Assistant

US Department, Tuvli
12.2018 - 08.2019

Office Management Specialist

U.S, E-9 Corporation
03.2018 - 11.2018

Insurance Verification Specialist

Aerotek/Walgreens Specialty Pharmacy
12.2017 - 03.2018

Program Support Specialist

AmeriSource Bergen
03.2017 - 12.2017

Carefirst BCBS-FEPOC/Elite Technical Corporation
10.2016 - 02.2017

High School Diploma -

Potomac High School

Bachelor of Science - Human Resources Management

Ashworth College

Medical Billing And Coding -

Career Technical Institute

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Patrice Carter