Summary
Overview
Work History
Education
Skills
Timeline
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Patrice Cheatham

Baltimore,MD

Summary

  • Licensed Esthetician and Skin Care Consultant with more than 700 hours of professional training.
  • Hardworking and passionate with strong organizational skills eager to secure entry-level sales associate position. Ready to help team achieve company goals.
  • Seeking a team member position in a professional environment
  • Utilize team building skills to effectively communicate and display interpersonal skills to allow for productivity and positive morale in the workspace.

Overview

9
9
years of professional experience

Work History

Licensed Esthetician

Beneath The Skin
03.2021 - Current
  • Develops customized facial treatments for individual clients to address specific skin care needs.
  • Self-motivated, with strong sense of personal responsibility.
  • Maintains clean, sanitary, and organized treatment room in compliance with industry regulations.
  • Creates repeat business by developing long-term relationships with regular customers.
  • Collaborate with team members to create seasonal promotions for spa services and products.
  • Streamlined appointment scheduling processes for increased efficiency and reduced client wait time.
  • Assists in inventory management to ensure adequate product supply while minimizing waste and shrinkage.
  • Educates guests on current promotions, events and services within store or salon.
  • Fosters friendly, warm, and exceptional customer experience.
  • Advise clients on proper home-care regimens.
  • Resolves customer complaints and or concerns

Customer Service Supervisor

Calspan Air Services
08.2015 - 09.2019
  • Reviewed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Delegated tasks to administrative support staff to organize and improve operations efficiency.
  • Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with customers.
  • Researched and corrected customer concerns to promote company loyalty.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Created, prepared, and delivered reports to various departments.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Led regular customer service meetings to review progress identify challenges and provide feedback.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.

Server

Silver Diner Development BWI Airport
01.2015 - 08.2015
  • Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Certification of Completion - Esthetics

Cortiva Institute
Linthicum Heights
05.2021

High School Diploma -

Rancho High School
Las Vegas, NV
06.2004

Skills

  • Dependable and Responsible
  • Excellent team player
  • Multitasking and Organization
  • Team building
  • Customer Service
  • Professional Demeanor
  • Strong Communication Skills
  • Team Collaboration
  • Continuing Education Commitment
  • Guest services expertise

Timeline

Licensed Esthetician

Beneath The Skin
03.2021 - Current

Customer Service Supervisor

Calspan Air Services
08.2015 - 09.2019

Server

Silver Diner Development BWI Airport
01.2015 - 08.2015

Certification of Completion - Esthetics

Cortiva Institute

High School Diploma -

Rancho High School

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Patrice Cheatham