Patrice Codner
Summary
Versatile and results-driven professional with expertise in customer service, training, and operational support. Skilled in problem-solving, communication, and process optimization to enhance efficiency and satisfaction. Adaptable, quick learner with strong critical thinking and relationship-building abilities.
Overview
9
9
years of professional experience
Work History
Administrative Assistant (Part Time)
Irie Jam LLC
11.2024 - Current
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed filing system, entered data and completed other clerical tasks.
- Develop, schedule, and publish content across social media platforms (Instagram & TikTok, etc.).
- Assist in brainstorming and creating graphics, captions, and marketing campaigns.
Candidate Experience Specialist (Full Time)
Altice USA - Optimum
05.2024 - 10.2024
- Coordinated over 100 interviews per month within the Customer Service Department.
- Improved candidate satisfaction by optimizing interview processes and designing targeted questionnaires to gather valuable feedback, leading to enhancements in the hiring process.
- Managed 50+ active candidate profiles monthly, ensuring smooth communication and scheduling through Paradox.ai.
- Completed onboarding processes for new hires using SAP SuccessFactor.
- Created corporate flyers for engagement and advertising purposes through Canva and Workfront.
Training Specialist (Temporary)
Altice USA - Optimum
02.2023 - 10.2023
- Improved successful training completion rates with interactive learning modules to aid in optimizing learning experience and also conducting coaching sessions using the DFM model.
- Used Canva and Microsoft PowerPoint to design training materials and conduct programs for Operations.
- Facilitated virtual and in-person learning sessions.
- Documented participation and evaluated learning for each participant.
Billing Customer Service Representative
Altice USA - Optimum
06.2022 - 01.2023
- Maintained up-to-date knowledge of product and service changes.
- Boosted customer satisfaction through personalized service recommendations.
- Handled 500 customer interactions monthly, maintaining quality service.
- Improved first-call resolution rate by utilizing the knowledge base for faster responses.
Hospitality Associate - Full Time
Altice USA - Optimum
08.2020 - 07.2021
- Reduced customer complaints through implementing new mediation strategies and empathetic communication techniques
- Helped guests navigate self-service channels and payment issues
- Interacted with guests to personalize booking experience and build positive rapport
Customer Service Specialist - Contract
Nordstrom
05.2019 - 01.2020
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Handled 500 interactions monthly via inbound and outbound calls, emails and chat
- Utilized Oracle for customer service and ticket management
- Assisted customers with navigating the website and finding suitable items for purchase
Administrative Assistant
ACE Tennis Academy
06.2016 - 08.2016
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Maintained accurate records of financial transactions
- Led groups of children safely through variety of camp activities.
Education
Bachelor of Business Administration - Marketing
Northern Caribbean University - Some College
High School Diploma -
St. Jago High School
06-2017
Skills
- Graphic Designing - Canva
- Customer Service
- Makeup Artistry - 7 years
- Empathy
- Adaptable Learner
- Data-driven strategic planning
- Team Leadership
- Critical thinking skills
- Strong interpersonal skills
- Microsoft Office Efficient
- Computer Literate
Timeline
Administrative Assistant (Part Time)
Irie Jam LLC
11.2024 - Current
Candidate Experience Specialist (Full Time)
Altice USA - Optimum
05.2024 - 10.2024
Training Specialist (Temporary)
Altice USA - Optimum
02.2023 - 10.2023
Billing Customer Service Representative
Altice USA - Optimum
06.2022 - 01.2023
Hospitality Associate - Full Time
Altice USA - Optimum
08.2020 - 07.2021
Customer Service Specialist - Contract
Nordstrom
05.2019 - 01.2020
Administrative Assistant
ACE Tennis Academy
06.2016 - 08.2016
Bachelor of Business Administration - Marketing
Northern Caribbean University - Some College
High School Diploma -
St. Jago High School
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