PATRICE COLBERT
DAYTONA BEACH,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Banking/retail} industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Plus 10 years as a Bartender
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Sykes Call Center
DAYTONA BEACH, FL
10.2021 - 02.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Customer Service Associate
Solara
DAYTONA BEACH, FL
01.2020 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Customer Service Representative
American Support
DAYTONA BEACH, FL
01.2019 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Arts - Accounting And Business Management
University of Phoenix
Tempe, AZ04.2010
Skills
- Courteous with Strong Service Mindset
- POS Systems and Ordering Platforms
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Responding to Difficult Customers
- Customer Service and Assistance
- Valid Driver's License
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Effective Written and Verbal Communication
- Cash Register Operations
- Microsoft PowerPoint
- Billing Adjustments and Refunds
- Establishing and Maintaining Customer Relationships
- Ability to Work Independently
- Energy Conservation
Timeline
Customer Service Specialist
Sykes Call Center
10.2021 - 02.2022
Customer Service Associate
Solara
01.2020 - 10.2021
Customer Service Representative
American Support
01.2019 - 01.2021
Associate of Arts - Accounting And Business Management
University of Phoenix
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