Patrice Davis
Sales And Service Associate
Houston,TX
Summary
Reliable and dynamic Service Associate/Management Skills with 25+ years background in sales and customer service. Dependable and an analytical thinker. Track record of consistently exceeding company's objectives to secure customer satisfaction. Strong sense of professional responsibility. Reliable Service Associate with great communication and interpersonal skills. Highly-motivated, energetic, and dependable. Expertise in shrink control and order processing.
Overview
36
36
years of professional experience
Work History
Sales & Service Associate (SSA)
Macy's
04.2012 - Current
- Ability to meet and exceed sales goals, customer service and loyalty programs
- Ability to communicate effectively with customers, peers, management and vendors
- Ability to work in a fast-pace environment, handling multiple priorities and quickly learning new procedure
- Adhere to loss prevention control and compliance procedures
- Ability to work flexible hours
- Demonstrate knowledge of store products and service
- Ability to handle physical requirements to accomplish daily responsibilities
- Possess drive to be goal oriented and have entrepreneurial outlook in a commission environment.
Bridal Stylist
Alfred Angelo Bridal
12.2008 - 09.2011
- Established knowledge of bridal fashion, styles, trends, designer, fit and alterations
- Maintained sales and special orders
- Builds relationships with customer through consistent communication; face to face, sales and thank you notes and sales calls
- Participated in bridal and vendors shows
- Assisted in set-up and break down of vendor booth at bridal shows
- Networked with other vendors in the bridal industry
- Assisted in daily store operation; ensured all housekeeping standards were maintained, maintained visual appearance of displays, conducted inventory as needed and data entry
- Selected gowns and provided feedback and recommendation on various selected by the customer
- Assisted in closure of store.
Assistant Manager
Lane Bryant
10.2006 - 01.2008
- Assisted the store manager in daily store operation which included; productivity, opening, closing procedures, loss prevention, refunds, void logs, deposit record log, refunds, and calls and banking procedures
- Assisted in recruits and training staff
- Handled customer complaints and questions
- Communicated with regional, district and store managers on store initiatives and issues
- Assisted in preparation of work schedule
- Ensured that the proper coverage is in place to handle sales goals and traffic flow
- Ensured that all company policies, procedures, practices are met
- Assisted in the timely execution of floor set, promotions and presentation visual standards
- Ensured all housekeeping standards
- Responsible for special projects and personal goals
- Assisted in the daily processing for freight on a daily basis as needed
- Posted and tracked of daily, weekly and yearly sales
- Meet and exceeded individual sales by 25%
- Assisted in closure of store.
Selling Supervisor
Crabtree and Evelyn
10.1998 - 09.2006
- Assisted the store manager with daily operation of the store to maximize sales
- Helped developed, excited and managed stores plans, programs
- Handled customer issues, questions, and complaints
- Assisted in training and developing store staff
- Communicated with regional, district and store managers on all issues and initiatives
- Builds relationships with customers through consistent excited: face to face, sales and thank you notes and sales calls
- Networked with vendors for cross promotions
- Posted and tracked of daily, weekly, monthly and yearly sales
- Assisted the store manager in developing plans to increase sales
- Made customer gift baskets.
Sales Associate
Dillards
08.1988 - 05.1999
- Developed knowledge of fashion designers, trends, styles, and colors
- Processed sales and special orders
- Assisted in daily store operations: ensure all housekeeping, maintain visual appearance, inventory management and data entry
- Handled customer questions and concerns
- Maintained communication with managers and vendors
- Participation in special promotions with different vendors
- Built relationships with customers through consistent communication: face to face, sales and thank you notes, and sales calls.
Education
General Subjects -
High School Diploma, Houston Jack Yates High School
No Degree - Business Management
1 Year At Houston Community College
Houston, TxSkills
- Customer Support
- Complaint Handling
- POS experience
- Customer service excellence
- Client Relationship Building
- Customer Service
- Staff education and training
- Handling Customer Complaints
- Customer Relationship Management
- Performance Goals
- Understanding Customer Needs
- Problem Resolution
- POS experience
- Client Relationship Building
- Handling returns
- Payment Processing
- Computer Skills
- POS experience
- Client Relationship Building
- Handling returns
- Payment Processing
- Computer Skills
- POS experience
- Client Relationship Building
- Handling returns
- Payment Processing
- Computer Skills
References
- April MILLER, Manger/ Assistant Mgr., Lane Bryant / Crabtree & Evelyn, 832-489-2390
- Terrence KEMP, Businesss Owner, Tekvid Productions, 5206 Balkin Street, Houston, TX, 77021, dall2@hotmail.com, 713-320-1157
Timeline
Sales & Service Associate (SSA)
Macy's
04.2012 - Current
Bridal Stylist
Alfred Angelo Bridal
12.2008 - 09.2011
Assistant Manager
Lane Bryant
10.2006 - 01.2008
Selling Supervisor
Crabtree and Evelyn
10.1998 - 09.2006
Sales Associate
Dillards
08.1988 - 05.1999
General Subjects -
High School Diploma, Houston Jack Yates High School
No Degree - Business Management
1 Year At Houston Community College
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