Patrice Dixon
Hampton,GA
Summary
Committed to leveraging advanced communication and decision-making skills to foster a safe and supportive environment. Experienced with ensuring safety and protection of communities; utilizing effective communication and quick decision-making to handle emergencies efficiently. Knowledge of public safety regulations and crisis management strategies, demonstrating a strong work ethic and professional demeanor.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Customer Service Representative
Eco-Shield
Hapeville, GA
07.2025 - Current
- Managed escalated issues with discretion, ensuring positive outcomes and maintaining strong customer relationships.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Established positive relationships with clients through regular follow-ups and personalized service offerings.
- Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
- Investigated and resolved customer inquiries and complaints quickly.
Behavioral Health Paraprofessional
Georgia Families in Transition
Decatur, GA
10.2024 - 02.2026
- Provided direct support to individuals with behavioral health challenges, enhancing coping strategies and life skills.
- Assisted in developing personalized treatment plans in collaboration with clinical staff to meet client needs.
- Monitored client progress and reported observations to ensure adherence to therapeutic goals and interventions.
- Facilitated group therapy sessions, promoting peer support and fostering a collaborative environment for participants.
- Maintained detailed documentation of client sessions, progress notes, and treatment plan updates to ensure continuity of care.
- Conducted regular group therapy sessions focused on skill-building, emotional regulation, and interpersonal relationships.
Detention Deputy
Nassau County Jail
Yulee, FL
06.2023 - 02.2024
- Intake new and returning inmates.
- Received and accounted for personal possessions and determined inmate work assignments.
- Mitigated potential conflicts among detainees through proactive intervention techniques, de-escalating tense situations before they escalated further.
- Attended training courses to build understanding of processes, techniques, and industry.
- Learned new materials, processes, and programs quickly.
- Followed safety protocols and procedures to maintain safe working environment.
- Documented daily activities and submitted timely shift reports
Crisis Intervention Specialist/Detention Deputy
Gwinnett County Jail
Lawrenceville, GA
08.2019 - 04.2023
- Handle mental health difficulties such as suicide ideation or attempts and prevention of self-inflicted injuries.
- Assess and treat individuals with mental, emotional, or substance abuse problems, including abuse of alcohol, tobacco, and/or other drugs.
- Activities may include individual and group therapy, crisis intervention, case management, client advocacy, prevention, and education.
- Assessing client behavior, documenting their behavior, and making decisions in an individual's best interest.
- Monitors department personnel as well as inmates for stress related mental health issues, pre and post-incident injury that may occur before and following emergency incident
Critical Facility Officer
G4S Secure Solutions
Jacksonville, FL
02.2017 - 08.2019
- Enforced safety protocols to ensure compliance with regulations and enhance community security.
- Conducted routine inspections of facilities, identifying potential hazards and implementing corrective actions.
- Responded promptly to incidents, assessing situations and taking appropriate action to mitigate risks.
- Developed incident reports detailing observations and actions taken during emergencies for review by management.
- Patrolled assigned areas on foot, horseback or by vehicle.
- Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
Education
Bachelor of Science -
Bethune - Cookman University
Daytona Beach, FL01.2016
Skills
- Conflict Resolution
- Stress Management
- Regulatory Compliance
- Report writing
- Crisis Intervention
- Critical Analysis
- Decision-making
- BLS
- Active listening
- Effective Communication
- Typing
- Supervision
- De-escalation
- Problem-Solving
- Multi-task
Certification
- Certified Compliance Correctional Officer
- Certified Nurse Assistant
- Basic Life Safe Support Training
- Autism and De-Escalation
- CIT- Crisis Intervention Team
- Evidence Collection Preservation
- Juvenile Justice Reform
- Taser 7 and 10 Energy Weapon
- CJIS Network Operator Certification
Timeline
Lead Customer Service Representative
Eco-Shield
07.2025 - Current
Behavioral Health Paraprofessional
Georgia Families in Transition
10.2024 - 02.2026
Detention Deputy
Nassau County Jail
06.2023 - 02.2024
Crisis Intervention Specialist/Detention Deputy
Gwinnett County Jail
08.2019 - 04.2023
Critical Facility Officer
G4S Secure Solutions
02.2017 - 08.2019
Bachelor of Science -
Bethune - Cookman University