Summary
Overview
Work History
Education
Skills
References
Affiliations
Certification
Timeline
Generic

PATRICE D. JORDAN

Dallas,USA

Summary

Organized and self-motivated professional with strong interpersonal skills and a proven ability to manage multiple tasks and deadlines. Proficient in MS Office Suite, Windows XP, and various technical applications, demonstrating adaptability and quick learning. Committed to delivering exceptional customer service and fostering positive relationships with clients and team members. Strong problem-solving abilities and a history of supporting team success in fast-paced environments. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Program Support (O/A)

Veteran’s Health Administration
Dallas, TX
09.2000 - Current
  • Entered and retrieved program data and customer responses in management information systems databases.
  • Ordered, received, and signed for expendable and nonexpendable supplies and equipment.
  • Compiled monthly data from managers and service chief to create PowerPoint presentations for staff meetings.
  • Established and maintained office procedures to enhance administrative and clerical operations.
  • Served as Education Program Liaison for Chief of Patient Administrative Service, reviewing committee minutes requiring action.
  • Conducted monthly audits of six-part folders to ensure completeness of employee documentation including trainings and appraisals.
  • Processed timecards as Timekeeper for Patient Administrative Service, correcting entries and tracking overtime.
  • Handled incoming calls for Patient Administration Service Chief Office with care, providing accurate information to callers.

Program Support Asst (OA)

Veteran’s Health Administration
Dallas, Texas
06.2018 - 09.2019
  • Review CPRS, FBCS, Vista Screens for each request to the program to determine patient’s status.
  • Coordinates with the patient care team to review accuracy and urgency of request.
  • Communicates with Non-VA Care providers to ensure availability.
  • Process consults for Community Care and Community Home Care.
  • Schedule patients are seen in a timely manner.
  • Communicates with vendors and providers regarding patient care.
  • Train new employees on policies and the process of completing consult for both CC and CC Home Care.
  • Mail confirmation letters to patients about their appointments.
  • Display an attitude of caring and courtesy toward all internal and external customers daily.
  • Knowledgeable of the Community Care laws and procedures.

Program Support Asst.

Veteran’s Health Administration
Dallas, Texas
01.2017 - 01.2018
  • Review CPRS, FBCS, Vista Screens for each request to the program to determine patient’s status.
  • Coordinates with the patient care team to review accuracy and urgency of request.
  • Communicates with Non-VA Community Care providers to ensure availability.
  • Schedule patients are seen in a timely manner.
  • Mail confirmation letters to patients regarding their appointments.
  • Display an attitude of caring and courtesy toward all internal and external customers daily.

Medical Support Assist. (Nuclear)

Veteran’s Health Administration
Dallas, TX
01.2013 - 01.2017
  • Schedule patients for the Nuclear Medicine Service so that patients are seen in a timely manner.
  • Daily data entry as well as scanning of medical documents for doctors to review.
  • Ensure that all patients are scheduled within two weeks of date desired.
  • Ensure that all consults generated are acted upon with the Nuclear Medicine Service seven-day requirements.
  • Mail confirmation letters to patients regarding their appointments.
  • Maintain and provide respect for fellow employees, including volunteers and students in the workplace.
  • Display an attitude of caring and courtesy toward all internal and external customers daily.
  • Contact patients by phone or correspondence to schedule and properly prepare patients for studies.
  • Carry out all duties within the Nuclear Medicine Service program goals and policy directive, which are not limited to preparing all required records, data reports and correspondence as directed by the Chief of Nuclear Medicine, AO or Chief Tech in a timely and efficient manner.
  • Ability to collaborate, communicate, set priorities, and organize the work to meet deadlines, ensuring compliance with established processes, polices, and regulations.
  • Ability to communicate tactfully and effectively, both orally and in writing, order to meet program objectives.
  • Advance knowledge of the technical health care process as it relates to access care.
  • Experience in maintaining clinic. This includes independently utilizing reference sources, making, and empowering the team to collaborate and resolve problems with a complex system environment.
  • Advance knowledge of policies and procedures associated with operation activities that affect patient flow, patient care and the revenue process.
  • Advance knowledge of medical terminology due to the technical nature of language by utilized clinicians.

Sales Associate

Veteran’s Canteen Service
Dallas, Tx
01.2009 - 01.2013
  • Greet customers in a polite manner and educate consumers about products and services, while promoting the business in a positive manner.
  • Monitor the sales floor and interact instantaneously with new customers entering the establishment.
  • Assisting customers with purchases and giving them detailed product demonstration.
  • Network to build and maintain a client base dependent upon economic trends and consumer.
  • Effectively organizing and synchronize work and areas with other departments within the store.
  • Organize and planning proper display and stacking of the goods and supplies of the store.
  • Maintain daily check of inventory of items received and distribute those items to appropriate locations within the store.
  • Place orders for replenishment of stock, and filling order forms.
  • Check availability of items that customers need and provide timeline for when orders may be refilled and available for purchase.
  • Create sales reports and analysis for evaluation by maintaining daily statistics to provide accurate monies spent during workday.
  • Strategize to meet sales targets.
  • Assist in billing, procuring payment and other check out functions of the store.

Education

High School Diploma -

David W. Carter
Dallas, TX
01.1999

Skills

  • Windows XP
  • WordPerfect Office 2002
  • MS Office 10
  • MS 365
  • Internet
  • 10-key
  • Power Point Presentation
  • Excel
  • Vista
  • CPRS
  • VATAS
  • Accustaff
  • Microsoft Excel
  • Data entry
  • Patient scheduling
  • Office administration
  • Records management
  • Customer service
  • Team collaboration
  • Inventory management
  • Presentation creation
  • Employee training
  • Communication skills
  • Time management
  • Attention to detail
  • Problem solving
  • Computer skills
  • Teamwork and collaboration
  • Critical thinking
  • Microsoft Word
  • Calm under pressure
  • Public speaking
  • Data management
  • Decision-making
  • Multitasking
  • Problem resolution

References

  • Mamie Chatman, Department of Veteran’s Affair, 214-753-3670
  • Jahi James, Department of Veteran’s Affair, 214-801-3514

Affiliations

Active EEC employee

Certification

FCR 110: Contracting Officers Rep( COR) Level 1

FCR 201: Contracting Officers Representive Level Two

Timeline

Program Support Asst (OA)

Veteran’s Health Administration
06.2018 - 09.2019

Program Support Asst.

Veteran’s Health Administration
01.2017 - 01.2018

Medical Support Assist. (Nuclear)

Veteran’s Health Administration
01.2013 - 01.2017

Sales Associate

Veteran’s Canteen Service
01.2009 - 01.2013

Program Support (O/A)

Veteran’s Health Administration
09.2000 - Current

High School Diploma -

David W. Carter

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