Patrice Duncan
Lauderhill,FL
Summary
Professional caregiving specialist with a strong background in health administration. Experience in caregiving for children as young as baby to elderly.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CNA/Companion
Senior Home Companions
Summerfield, FL
05.2025 - Current
- Provided companionship and emotional support, improving overall well-being for clients across diverse settings.
- Facilitated daily living activities, enhancing personal care and fostering independence for clients.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Observed patients for changes in physical, emotional, mental, or behavioral conditions and injuries.
CNA
All Ways Caring HomeCare
Wildwood, FL
08.2024 - 01.2026
- Facilitated patient mobility, including transfers between bed and wheelchair.
- Assisted with activities of daily living, including bathing, dressing, and grooming.
- Provided assistance to clients with daily living activities, including personal care tasks.
- Identified hazards and implemented preventive measures to ensure a safe environment for patients.
- Maintained cleanliness of patients' living spaces through light housekeeping duties, enhancing comfort and hygiene.
- Prepared nutritious meals aligned with dietary restrictions and patient preferences.
- Documented patient care services in designated charting areas, ensuring accurate and reliable patient records.
Concierge
Avis Budget Group
Los Angeles, CA
06.2023 - 02.2024
- Secured car class upgrades tailored to customer preferences for enhanced satisfaction.
- Coordinated customer interactions to align vehicle selections with trip needs.
- Verified driver licenses and exchanged vehicles at exit gate.
- Transferred vehicles for cleaning and parked by class designation.
- Scanned returned vehicles to assess damage.
- Reported vehicle issues and filed customer complaints with relevant teams.
- Cataloged lost items in the log by date and type.
Autism Support Professional
Maxim Healthcare Services
Los Angeles, CA
03.2021 - 01.2022
- Supported clients aged eight to adult with autism in improving daily living skills.
- Developed behavior modification goals and monitored progress to support client growth.
- Supervised clients during shifts, facilitating daily routines, personal care, and meal times.
- Built trust and rapport with each client based on individual communication styles.
- Provided homework assistance to clients upon returning home from school.
Call Center Rep
Exer Urgent Care
Chattsworth
01.2021 - 03.2021
- Managed high-volume inbound calls, addressing patient inquiries and facilitating urgent care services.
- Warm transferred patients and potential clients to appropriate service locations, ensuring timely access to care.
- Responded to COVID-related inbound calls, providing information on testing at urgent care locations.
- Created callback list for patients awaiting test results from assigned providers.
Companion/Caregiver
Visiting Angels
Lady Lake, FL
08.2020 - 12.2020
- Provided companionship and emotional support, promoting well-being and reducing feelings of isolation.
- Assisted clients with personal hygiene tasks, ensuring comfort and dignity.
- Facilitated daily living activities and personal care to enhance client independence.
- Provided medication reminders and assisted with meal preparation for clients.
- Scheduled and facilitated transportation for doctor's appointments.
- Reported noticeable changes in client health or behavior to supervisors or family.
- Performed grocery shopping tailored to clients' dietary needs.
- Encouraged engagement in recreational activities like reading and playing games.
Clinic Assistant
Simed Health
Ocala, FL
04.2017 - 08.2020
- Greeted patients and confirmed appointment times for smooth check-in process.
- Verified insurance coverage during check-in to ensure patient eligibility.
- Collected co-pays and balances at check-in and check-out to facilitate billing accuracy.
- Advised patients on pre-testing procedures for pulmonary function and echocardiogram tests.
- Relayed important messages to medical staff, including physicians, nurses, and medical assistants.
- Followed up with patient inquiries through portal questions daily.
- Reported any suicidal calls and waiting room incidents to medical assistants immediately.
- Cleaned and disinfected waiting room regularly to maintain hygiene standards.
Medical Secretary
Plantation Family Practice
Plantation, FL
12.2015 - 01.2017
- Verified patient demographics and insurance information before each visit or procedure.
- Performed clerical duties using EMR and sent documents to requesting physicians.
- Generated referrals aligned with patient insurance requirements to facilitate timely care.
- Gathered and dispatched necessary documents for surgical clearances to appropriate facilities, streamlining patient preparation.
- Faxed surgical clearances to designated locations promptly.
- Scheduled future appointments prior to patient discharge.
- Checked voicemails and relayed messages to staff efficiently.
- Processed payments for services rendered, ensuring accurate financial transactions.
Customer Service Rep
AT&T
North Lauderdale, FL
09.2013 - 12.2014
- Handled inbound calls, addressing billing inquiries to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Delivered effective resolutions for customer issues, enhancing overall service experience.
- Resolved service issues through effective communication and problem-solving.
- Resolve troubleshooting issues for iPhone customers.
- Guided customers in selecting data plan charges that met their needs.
Sales Associate
Hollister Co
Coral Springs, FL
08.2011 - 06.2014
- Organized store layout and ensured cleanliness to enhance customer experience.
- Created a welcoming atmosphere by greeting customers upon entrance.
- Engaged customers through personalized service and in-depth product information.
- Provided product knowledge to assist customers with seasonal trends.
- Assisted customers in product selection, sizing, and styling.
- Processed transactions and managed fitting rooms to streamline customer flow.
- Resolved customer inquiries and issues to uphold service standards.
- Processed returns, exchanges, and refunds according to company policies.
Education
Medical
Gator CNA
Ocala05-2025
Certificate - Medical Assistant
Atlantic Technical College
Margate, FL12-2015
High School Diploma -
J.P.Taravella High School
Coral Springs, FL05-2009
Skills
- Dementia and Alzheimer's care
- Home care and caregiving
- Clerical and administrative support
- Google Docs and EMR systems
- Vital signs monitoring
- Meal and food preparation
- Developmental disabilities experience
- Medical records management
- Senior and memory care
- Front desk operations
- Leadership and team management
- Customer service and concierge skills
- Adaptability and flexibility
- Childcare experience
- Medical terminology proficiency
- Typing and computer skills
- CPR certification
Certification
• First Aid Certification
• Driver's License
• Medical Assistant
• CPR Certification
• CNA, 03/01/25
• Driver's License
• Medical Assistant
• CPR Certification
• CNA, 03/01/25
Timeline
CNA/Companion
Senior Home Companions
05.2025 - Current
CNA
All Ways Caring HomeCare
08.2024 - 01.2026
Concierge
Avis Budget Group
06.2023 - 02.2024
Autism Support Professional
Maxim Healthcare Services
03.2021 - 01.2022
Call Center Rep
Exer Urgent Care
01.2021 - 03.2021
Companion/Caregiver
Visiting Angels
08.2020 - 12.2020
Clinic Assistant
Simed Health
04.2017 - 08.2020
Medical Secretary
Plantation Family Practice
12.2015 - 01.2017
Customer Service Rep
AT&T
09.2013 - 12.2014
Sales Associate
Hollister Co
08.2011 - 06.2014
Medical
Gator CNA
Certificate - Medical Assistant
Atlantic Technical College
High School Diploma -
J.P.Taravella High School