PATRICE DURHAM
Chicago,IL
Summary
Food service professional with strong customer service and operational skills. Demonstrated success in optimizing kitchen processes, managing inventory effectively, and ensuring compliance with safety standards. Committed to fostering a collaborative environment to enhance staff performance and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Housekeeper
Jesse Brown VA Medical Center
Chicago, IL
05.2022 - 12.2023
- Followed safety protocols while using cleaning equipment and chemicals to maintain safe environment.
- Identified and reported maintenance issues and safety hazards to appropriate department, contributing to guest and staff safety.
- Maintained cleanliness and sanitation in patient rooms and common areas.
- Operated cleaning equipment and maintained supplies for efficient service delivery.
- Followed safety protocols to ensure a safe environment for patients and staff.
Prepared Foods Cook
Whole Foods Market
Chicago, IL
01.2021 - 12.2022
- Executed recipes and production schedules to prepare consistent food items in large quantities.
- Maintained food temperatures and cooking times, ensuring products consistently met quality standards.
- Coordinated with kitchen staff to optimize food preparation and service efficiency.
Production Supervisor
CBM Premier Management at Cook County Jail
Chicago, IL
01.2022 - 04.2022
- Monitored production metrics and implemented corrective actions, resulting in achievement of production targets.
- Conducted performance evaluations and provided feedback to team members, enhancing skill development and promoting career growth.
- Maintained accurate production records and prepared reports for senior management, ensuring informed decision-making.
Shift Manager
Insomnia Cookies
Chicago, IL
11.2019 - 12.2020
- I implemented strategies to improve efficiency and reduce costs, resulting in increased profitability.
- Oversaw daily operations, managing opening and closing procedures, cash handling, and inventory management to ensure smooth workflow.
- Maintained safe, clean environment for employees and customers, supporting health and safety standards.
Food Service Worker/Cook
Bon Appetit Management Company at the University of Chicago
Chicago, IL
09.2017 - 11.2019
- Served meals to thousands of college students daily, contributing to overall dining satisfaction.
- Within three months, I was promoted to cook and managed my own station where I prepped and cooked all my own meals.
- Prepared and cooked food items according to standardized recipes and procedures, ensuring consistent quality and taste.
- Maintained clean, organized workstation, adhering to food safety and sanitation guidelines, ensuring compliance and preventing contamination.
- Assisted in inventory management and ordering supplies, optimizing ingredient availability and minimizing waste.
Cashier/Fry Cook/Expediter
Shake Shack
Chicago, IL
03.2017 - 09.2017
- Ensured food quality and consistency by strictly following recipes and portion control guidelines, enhancing customer satisfaction.
- Operated effectively in fast-paced environment, fulfilling orders promptly to support high customer satisfaction.
- Prepared and cooked diverse menu items, ensuring freshness and flavor for optimal customer experience.
Associate
Macy's
Chicago, IL
11.2016 - 02.2017
- Provided exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
- Assisted with onboarding new clients, facilitating smooth transitions and fostering positive initial experiences.
- Managed incoming calls and emails, effectively directing them to appropriate departments to enhance communication flow.
- Executed recovery of POS transactions and replenished stock levels to maintain operational efficiency.
Associate
Carson Pirie Scott
Chicago, IL
11.2014 - 12.2016
- Filled online orders, prepared them for shipping, processed transactions on POS system, and managed recovery and replenishment.
- Assisted customers with product selection and inquiries.
- Managed inventory levels and restocked merchandise on the sales floor.
- Collaborated with team members to maintain store appearance and organization.
Education
GED -
Kennedy-King College
04-2008
Skills
- Housekeeping techniques
- Cleaning techniques
- Sanitation practices
- Room maintenance
- Microsoft Excel
- Microsoft Word
- Time management
- Leadership
- Customer service
- Communication skills
Certification
- Serve Safe Food Safety and Sanitation Certification
- Serve Safe Food Manager Certification
- ServeSafe Food Protection Manager Certification
Timeline
Housekeeper
Jesse Brown VA Medical Center
05.2022 - 12.2023
Production Supervisor
CBM Premier Management at Cook County Jail
01.2022 - 04.2022
Prepared Foods Cook
Whole Foods Market
01.2021 - 12.2022
Shift Manager
Insomnia Cookies
11.2019 - 12.2020
Food Service Worker/Cook
Bon Appetit Management Company at the University of Chicago
09.2017 - 11.2019
Cashier/Fry Cook/Expediter
Shake Shack
03.2017 - 09.2017
Associate
Macy's
11.2016 - 02.2017
Associate
Carson Pirie Scott
11.2014 - 12.2016
GED -
Kennedy-King College