PATRICE ELLIOTT
FISHERS,IN
Summary
Top performing and accomplished Operations Manager with keen business and financial expertise to trigger revenue and profit growth and effective expense management. Oversee pre-opening operations for new properties as well as day-to-day management for established locations. Mentor and inspire teams across all functional areas to focus on exceeding quality standards and guest expectations to drive guest satisfaction results Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
9
9
years of professional experience
Work History
General Manager
Fairfield Inn Indianapolis/Fishers
03.2021 - Current
- Managed day to day operations of a 99-room property
- Responsibilities include maintaining budgets and financial plans, controlling expenditures, maintaining statistical and financial records
- Setting and achieving sales and profit targets, planning work schedules for both department heads and staff if needed
- Appropriately responding to and resolving guest and staff concerns
- Ensuring events and conferences run smoothly, supervising maintenance, housekeeping and operations
- Maintaining relationships with venders and suppliers
- Ensuring
- GSS scores remain in the clear or green as they have been during my tenor
- Recipient of the Silver Circle Award two years in a row
- Ensuring virtual audits remain in the green.
General Manager
TownePlace Suites Park 100, Lodging
11.2019 - 03.2021
- Managed day to day operations for this 92-room property
- Handled operations during Covid-19 pandemic, staying open to accommodate traveling guests including doctors, nurses and guests that were traveling for essential travel
- Ensured all guidelines were maintained in accordance with state, federal and
- Marriott brand standards.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager
Holiday Inn Express Fishers
12.2018 - 11.2019
- Manage daily hotel operations to achieve planned goals for revenue and profit while maintaining standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection
- Providing revenue management with information including a market analysis of competitor’s rates by market segment, both for weekend and weekday
- Train front desk to perform selling techniques via current promotions, assist, and support Sales as directed by upper management
- IHG
- Analyzed market trends and competitor activities to create competitive advantages.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Opening General Manager
Fairfield Inn Carmel
08.2017 - 11.2018
- Directed operations, financial performance and guest services for 105 room upscale select service property producing 3.5M in revenue annually
- Led pre- opening activities encompassing recruitment, training, brand alignment, marketing, safety and revenue generating strategies
- Prepared monthly, quarterly and annual forecast for ownership and reports to the Regional VP of
- Operations
- Conducted daily inspections to ensure hotels compliance with
- Marriott quality standards
- Boosted GSS scores to the top 5% of this select service brand and ranked #3 in Carmel IN
- Built community relations by participating at
- Gleaners Food drives and “Clean the World” initiatives.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Asst. General Manager
Holiday Inn Indianapolis Airport Ameriplex
06.2015 - 08.2017
- Assisted with the operations of the, Indianapolis Airport, a 122-room property in the city of Indianapolis
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Negotiated contracts with vendors to acquire competitive prices and quality products.
- Recipient of the following awards: 2015 IHG Design and Construction
- 2016 IHG Newcomer of the Year Award
- OSAT Finished in Top 25
- TripAdvisor rating went from 183 to #1 during my tenure.
Director of Front Office Operations
Wyndam Indianapolis West
05.2014 - 05.2015
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Coached employees through day-to-day work and complex problems.
- Created, prepared, and delivered reports to various departments.
- Monitored customer service trends and provided insights to management team for further improvement.
- Delivered performance reviews, recommending additional training or advancements.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
No Degree - Journalism, Broadcast
University of Phoenix
Tempe, AZ06.2025
Skills
- SKILLS & ABILITIES
- My areas of expertise are
- Improving GSS scores through
- Property training and staff
- Development Maximizing revenue
- Opportunities, controlling cost and
- Truly creating a positive
- Memorable guest experience I
- Am committed to providing an
- Excellent consistent guest
- Experience and training my staff to
- Do the same
- Project Planning
- Product Analysis
- Profit and Loss
- Program Development
- Total Quality Management
- Risk Management
- Market Growth
- Labor Cost Controls
- Profit and Loss Accountability
- Vendor Negotiations
- Staff Development
- Coaching and Mentoring
- Budgeting and Cost Control
- Staffing
- Marketing
- Event Management
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervised team of 20 staff members.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Member of Fairfield GM culture council through Marriott International responsible for implementing new culture staples within the brand.
Timeline
General Manager
Fairfield Inn Indianapolis/Fishers
03.2021 - Current
General Manager
TownePlace Suites Park 100, Lodging
11.2019 - 03.2021
General Manager
Holiday Inn Express Fishers
12.2018 - 11.2019
Opening General Manager
Fairfield Inn Carmel
08.2017 - 11.2018
Asst. General Manager
Holiday Inn Indianapolis Airport Ameriplex
06.2015 - 08.2017
Director of Front Office Operations
Wyndam Indianapolis West
05.2014 - 05.2015
No Degree - Journalism, Broadcast
University of Phoenix
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