Patrice Ford
Sterling Heights
Summary
Over 10 Years of Healthcare customer service experience and have demonstrated a strong work ethic.
Overview
11
11
years of professional experience
Work History
Healthcare
Advomas
Troy
08.2012 - 05.2023
- Verified patient insurance information and collected co-pays to facilitate accurate billing and improve cash flow
- Maintained patient records by accurately updating personal information, medical history, and treatment plans
- Scheduled appointments for patients, managing the calendar to optimize patient flow and reduce wait times
- Greeted and checked in patients to create a welcoming environment and enhance patient satisfaction
- Followed HIPAA guidelines when handling confidential patient information to maintain privacy and security standards
- Strong customer service skills and effective communicator
- Dependable, punctual, deliberate with a great work ethic
- Team player; be able to multi-task and help fellow colleagues when applicable
Education
BA - Psychology
Ashford University
Clinton, IASkills
- Epic (10 years)
- Medical terminology
- Insurance Verification
- Statistics
- Customer Service
Timeline
Healthcare
Advomas
08.2012 - 05.2023
BA - Psychology
Ashford University