Patrice Gonzales

Residential Support Specialist 3/ Shift Supervisor

San Diego Center for Children

San Diego, California

01.2007 - Current

Provided guidance and support to youths in residential settings.
Facilitated communication between youths and other staff members.
Monitored youths behavior, documented daily activities, and reported any changes in condition or behavior to Lead/Shift Supervisors.
Developed individualized plans for each youth based on their needs and preferences.
Assisted with medication administration and monitored its effects on youths.
Organized recreational activities for youths in compliance with safety regulations.
Intervened in crisis situations to de-escalate conflicts or dangerous behaviors.
Maintained accurate records of client progress notes, treatment plans, incident reports, and discharge summaries.
Assessed operations and adjusted scheduling to maximize productivity.
Recruited, hired, and mentored new team members, working closely with human resources department.
Supervised and led employees to maintain productivity and customer service levels.
Delegated tasks to employees and monitored activities and task completion.
Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Developed relationships built on trust so that youths felt comfortable discussing their feelings openly.
Participated in the development of individual goals tailored to meet each youths needs.
Ensured a safe environment by conducting regular room inspections and maintaining security protocols.
Conducted assessments of the physical and emotional well-being of youths upon admission and throughout their stay.
Provided emotional support to youths dealing with difficult issues such as mental illness or grief.
Attended weekly team meetings to discuss youths progress and strategies for improvement.
Coordinated transportation arrangements for youths who needed to attend appointments off-site.
Kept hygiene supply room stocked with necessary supplies, equipment and instruments.
Safeguarded youth privacy with strict adherence to HIPAA protocols.
Provided on-the-job training to new staff members.
Ensured all safety and sanitation regulations were met throughout the shift.
Assigned tasks to team members based on their strengths and skill sets.
Resolved customer complaints in a timely manner.
Coordinated with other departments to ensure smooth workflow between shifts.
Created work schedules for staff while adhering to labor laws and budget constraints.
Communicated clearly with employees regarding job duties, expectations, and policies and procedures .
Investigated accidents or incidents occurring during shift hours.
Served as a role model for other employees by demonstrating professional behavior at all times.
Identified areas of improvement within the department and implemented necessary changes.
Provided feedback to employees regarding their performance in order to improve productivity.
Enforced company policies fairly while maintaining an open door policy for staff concerns.
Assisted upper management with daily operations to meet standards of service and quality.
Attend any meeting required (i.e., CFT’s, SITS)
Care that may include physically restraining youths when necessary to prevent injury to youths or others.
Collaborates across all departments on program implementation, capacity building and quality improvement initiatives.
Works in conjunction with compliance to determine if additional or retraining needs are required across the residential program.
Completed monthly inventory of youths personal belongings, allowance, environmental reports of facility maintenance, and weekly company vehicles inspections.

Summary

Overview

Work History

Residential Support Specialist 3/ Shift Supervisor

Education

High School Diploma -

Skills

Timeline

Residential Support Specialist 3/ Shift Supervisor

High School Diploma -

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