Overview
Work History
Education
Skills
Timeline
Generic

Patrice Hammond

San Francisco,CA

Overview

11
11
years of professional experience

Work History

Practice Coordinator III

UCSF
12.2023 - Current
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
  • Communicated with patients with compassion while keeping medical information private.
  • Served as a liaison between the practice and third party payers when resolving issues related to reimbursement or claims denials.
  • Performed data entry into various systems including EHRs, PMS .
  • Managed patient scheduling, verifying insurance coverage and providing detailed instructions on necessary paperwork.
  • Created and maintained electronic record management (EMR) systems to store data and develop reports.
  • Provided customer service for both in-person and telephone inquiries from patients, families, and other healthcare professionals.
  • Updated patient information as needed in practice management software.
  • Served as a point-of-contact for patients seeking information or assistance from the practice.
  • Explained policies, procedures and services to patients.
  • Managed patient flow and directed nurses and doctors to ensure medical assignments are completed on time.
  • Coordinated patient scheduling, referrals, consultations, and diagnostic testing as needed.
  • Reviewed insurance claims submitted by providers to ensure accuracy prior to submission.
  • Monitored medical records to ensure accuracy and completeness of documentation.

Operating Room Coordinator

California Pacific Medical Center, Hospital
09.2014 - 11.2024
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Maintained records management system to process personnel information and produce reports.
  • Assisted with surgical scheduling and coordination of patient care needs.
  • Trained new personnel on proper use of equipment used in the operating room environment.
  • Collaborated and established strong working relationships with physicians, supervisors and colleagues.
  • Ensured that all necessary paperwork was completed prior to surgery.
  • Facilitated communication between OR staff members to ensure smooth workflow throughout the day's schedule.
  • Participated in meetings with OR staff to discuss operational policies and procedures.
  • Served as a liaison between patients, hospital administration, medical staff, and insurance companies regarding billing issues.
  • Coordinated work activities and scheduling of medical, nursing and physical plant staff.
  • Reviewed patient charts for accuracy prior to surgery and documented any changes needed.
  • Maintained accurate records of surgeries performed daily in the Operating Room.
  • Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
  • Oversaw maintenance contracts for operating room equipment such as sterilizers, autoclaves, anesthesia machines.
  • Communicated with patients with compassion while keeping medical information private.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Organized and maintained operating room supplies and equipment.
  • Provided support to surgeons, nurses, anesthesiologists, and other medical staff during operations.

Medical Office Manager

Apex Care
Daly City, CA
08.2013 - 09.2024
  • Maintained calendar of events and meetings for executive staff.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Assisted with scheduling of interviews and other related activities.
  • Processed invoices related to events or meetings.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Performed administrative tasks such as preparing correspondence or maintaining personnel files.
  • Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
  • Maintained and managed filing, chart keeping and organizational systems for practice.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Coordinated meetings, conferences, travel arrangements and department activities.

Owner/Operator

Tailored Tresses LLC
10.2018 - 12.2023
  • Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Calculated net income and adjusted strategies to increase income and bottom-line profits.
  • Developed business plan and budget to maximize profitability.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Oversaw hiring process for new employees, from recruiting to onboarding training.
  • Delivered excellent customer service to clients and fellow employees.
  • Negotiated contracts with clients for products or services rendered by the company.
  • Provided leadership support for team members through coaching and mentorship programs.
  • Created marketing strategies to drive revenue and increase brand visibility.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
  • Created effective business plans to focus strategic decisions on long-term objectives.

Medical Administrative Assistant

Hayes Valley Surgery Center
11.2017 - 10.2018
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Coordinated meetings between physicians and other healthcare professionals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with referrals and prepared medical records for patients.
  • Organized, distributed and replenished office supplies to keep department running efficiently.
  • Maintained a filing system for patient records and physician orders.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Assisted in billing activities by submitting claims electronically, mailing paper claims to payers and following up on unpaid or denied claims.
  • Verified insurance coverage, obtained preauthorizations and updated charts in [Software].
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.

Education

Certification - Executive Assistant And Executive Secretary

International Association of Profession Career
12-2023

Associate of Arts - Business Administration

Chabot College
Hayward, CA
06-2005

Skills

  • Policy and Procedure Development
  • HIPAA and OSHA Regulations
  • Continuous Improvement
  • Records Management
  • Scheduling and Calendar Management
  • Travel Coordination
  • Payroll and Budgeting
  • Analytical
  • Advanced Computer Skills (Outlook, Apex, Excel)

Timeline

Practice Coordinator III

UCSF
12.2023 - Current

Owner/Operator

Tailored Tresses LLC
10.2018 - 12.2023

Medical Administrative Assistant

Hayes Valley Surgery Center
11.2017 - 10.2018

Operating Room Coordinator

California Pacific Medical Center, Hospital
09.2014 - 11.2024

Medical Office Manager

Apex Care
08.2013 - 09.2024

Certification - Executive Assistant And Executive Secretary

International Association of Profession Career

Associate of Arts - Business Administration

Chabot College

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