Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrice Harris

Midlothian,VA

Summary

Objective: To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills where my skills and expertise can be utilized effectively,

Overview

16
16
years of professional experience

Work History

Deposit Operations Specialist

Truist
07.2022 - Current
  • Processed account maintenance requests and checked for alignment with bank policy.
  • · Research missing deposits and change orders cases
  • · Use different systems to process and research cases such as Brinks, Garda, Loomis (Armored truck)
  • · Correspond with Brinks to resolve and submit cases updated as well as past due cases
  • · Communicate and correspond with clients, treasury and vault departments
  • · Process and research high dollar amounts
  • · Complete and maintain with accuracy any documentation for any required logs, dual control tasks, inventory and forms.

Senior Advocacy Coordinator

Capital One
08.2022 - 12.2022
  • Provide exceptional customer service to Small Business Customers
  • Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Responded to customer requests for products, services, and company information.
  • Assist with wire transactions/payments

AR Specialist

Apex
12.2021 - 07.2022
  • Researched and resolved customer claims related to shortages, discount violations, and returns.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Managed monthly reconciliation schedules for assigned accounts.
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing, and resolving issues.

Medical Supply Technician

Department Of Veteran Affairs
06.2019 - 04.2021
  • 40+hours a week 804-675-5000 Supervisor Gregory Butler Salary 40262
  • Receives contaminated critical and semi-critical RME in decontamination area and may receive noncritical equipment in the decontamination area as well
  • Disassembles the RME and determines the correct cleaning method, such as but not limited to ultrasonic cleaners, mechanical washers, cart washers, automated endoscopic reprocessor and chemical cleaning/decontamination agents as determined by manufactures instructions
  • Inspects, prepares, assembles and determines the correct method and packaging for sterilization such as but not limited to steam, Sterrad, Steris, EtO and high-level disinfecting reprocessors; may prepare operating room case carts daily utilizing surgery schedule
  • Removes soil, blood, tissue fragments, body fluids and other contaminants by wiping, soaking, rinsing and scrubbing
  • Inspects packages for indications of proper sterilization, assembles basic sets and trays used throughout the medical center including those used in the operating room
  • Performs segments of work pertaining to the decontamination, sterilization and inspection of reusable medical equipment (RME)
  • Completes segments of work pertaining to the assembly of basic instrument sets, trays and flexible endoscopes Iv pumps, and probes for use in the medical center
  • Operates equipment involved in sterilization processes
  • Perform other duties as assigned
  • Performs and documents daily operational checks and records for all sterilization equipment
  • Monitored inventory levels to keep all medical equipment properly stocked.
  • Collaborated with medical staff to confirm availability of medical equipment for patient care.
  • Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
  • Developed and maintained medical equipment databases.
  • Ability to provide instruction for physicians, nurses, and other personnel in dialysis procedures, equipment operation and maintenance, etc.

Consumer Loan Collector

SunTrust Banks
09.2014 - 06.2019
  • 40+hours per week, 804-319- 4709 Richmond, Va Supervisor, Allisa Sorell Salary 40,000
  • Responsible for contacting installment loan/line customers whose accounts are past due and making arrangements, With customer to bring account current
  • Duties may include inbound or outbound calls, written correspondence
  • Negotiating payments, recommending accounts for repossession and legal action, inputting data into system, performing skip tracing functions, and accurately completing any paperwork
  • Under supervision and following established procedures, responsible for negotiating collection of moderately complex past due loans

Residential Counselor

Lumzy's Residential
04.2013 - 08.2013
  • 32 hours week, 804 279-0105 Richmond, VA, 20,000 salary
  • To observe and interact with clients in the home with intellectual disbilities
  • Assist clients with daily living care such as bathing, hygiene, clothing, cleaning, grooming, and feeding
  • Light housekeeping
  • Therapeutic communication with individuals
  • Administer Medication
  • Document and report any changes

Nursing Assistant

Department Of Veterans Affairs
11.2011 - 01.2012
  • 40 Hours per week Unit 1U, Spinal Cord, Supervisor, Ernestine Goode# 804-675-5000 Salary 28,556.00 Richmond, Va 23249
  • I performed and assisted patient care to Veterans on Spinal Cord with daily living activities such as bathing, clothing, grooming, personal hygiene, bed making, linen changing, and feeding,
  • Transfer patients in and out of beds, also to commodes
  • Suctions patient if needed and sterilize and set up auxiliary equipment such as Oxygen, specialty beds, before using
  • Insert laxative suppositories and bulb enema;
  • Oral/Nasopharynogeal suction and tracheal suctioning with tracheostomy tube in place/stable non mechanically ventilated patients, tracheostomy site care and cleaning
  • Administer tube feedings via nasogastric, PEG Irrigate nasogastric gastrostomy tubes, make sure intact and patent,
  • Change inner cannulas on selected patients
  • Observe Intravenous fluids for continuing flow
  • Clean and pack wound, changed sterile and unsterile dressings as needed
  • Assist with bowel care and used suppository's and enema's
  • Collect Urine specimen such as sputum and conduct test and record results
  • Have knowledge of equipment (respiratory therapy equipment, supplies, bandages, solutions, sterile trays, identify and operate equipment and machine, and identify and report malfunctioning
  • Insert urethral catheter's, irrigating indwelling urethral or suprapubic catheters peritoneal catheter insertion and change as needed
  • Change colostomy bags, irrigate colostomy bags
  • Assist physician with diagnostic procedures, such as lumbar puncture, physical examination
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Wound care/irrigation with bulb syringe change non complex sterile and sterile dressing
  • Empty urine bags
  • Measured and recorded patient input and output/daily
  • Obtained vital signs such as blood pressure, respiratory rate, pulse, heart rate, temperature, glucose reading
  • PPE (Personal Protective Equipment
  • Document and report changes in client behavior
  • Follow patient plan of care
  • Patient Teaching
  • Assist with oxygen therapy, and nebulizer machine
  • Make rounds every 2 hours
  • Turn and rotate patients
  • Prepare clients for any procedures
  • Use equipment such as mechanical lifts, slide board, stretcher, wheelchair
  • Documented all care actions by completing records and logs with CPRS ,VISTA
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises, open wounds or blood in urine

Mental Health Technician

Popular Springs Hospital Mental Health Tech
04.2011 - 11.2011
  • Work -32 hours a week, Supervisor Pam Ward Work #804-733-6874 Salary 18,000 Petersburg, VA 23803
  • Observe, Understand, and utilizes principles of patient care given to patients / adolescents with behavioral issues such as abusive, aggressive, bipolar or mentally challenged individuals
  • Take and record patient vital signs such as blood pressure, pulse, respiration, and temperature twice a day
  • Observing, recording, and reporting changes in their behavior
  • Make 15 minute rounds
  • Participate in a Therapeutic Community Meeting to discuss how patients are feeling to see if patient met their goal for that day
  • Assist with admissions and discharges
  • Search patients clothing for contraband
  • Assist with court/transportation
  • Monitors the comfort and safety of patients in protective restraints
  • Responsible for full body search and exam during admission
  • Responsible for items and supplies when discharged
  • Monitor 1:1 patients, line of sight
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel

Nurse Aide

Discover Home Care
09.2010 - 01.2011
  • Work -25 hours per week, Supervisor Tamesha Moore Work# 804-524-0297 Salary 16,000 Colonial Heights, VA 23803
  • Performed personal care such as Changing, feeding and bathing residents; attended to other personal and grooming needs such as combing hair, brushing teeth, and helping residents to bathroom transferring to and from commodes
  • Light housekeeping such as laundry, cleaning after patient,
  • Assist patients walking
  • Assure the safety and comfort
  • Prepare meals, assist with feeding if needed
  • Change and empty urine bag
  • Monitored, reported and documented on client clients progress and behavior
  • Followed client care plan
  • Took and recorded client vital signs such as blood pressure, pulse, respiration, temperature
  • Measured and recorded patient's fluid intake and output

Gen Med Tier

VANGENT, Gen Med Tier
11.2009 - 06.2010
  • 40 hours a week Supervisor Kenny Gordon # 452-3052 Salary 22,000 Chesterfield, VA 23832
  • Answer inbound calls regarding medicare and medicaid insurance claims and benefits
  • Check status of claims beneficiaries
  • Enroll clients in new insurance plans
  • Provided excellent customer service
  • PC/image station to obtain and extract information; documents information, activities and changes in the database
  • Uses computerized systems for tracking, information gathering and troubleshooting
  • Part A and Part B covered and non-covered services, with the appropriate referrals and fulfillment's
  • Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
  • Analyzes problems and provides information/solutions
  • Assist caller with filling out online application and submitting it electronically to plan provider for processing
  • Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR to the caller

Nurse Aide

Southside Va. Training Center
03.2008 - 03.2009
  • 40 hours a week Supervisor Janice McKeever Work # 804 524-7473 Salary 20,000 Petersburg, VA 23803
  • Responsible for the direct care of patient
  • Assist mentally challenged patients with behavioral issues
  • Monitor and observe all patients and change in behavior
  • Engage and interact with patients therapeutically
  • I performed patient care duties such as getting client up bathing, feeding, combing hair, clothing, hygiene, bed making, grooming, change bed linen, transferring patients to beds and commodes
  • Obtained vital signs such as blood pressure, respiratory rate, temperature, and pulse
  • Empty bed pans
  • Document Observations and care given in the patient's clinical record
  • Provide assistance with range in motion
  • Assist patients walking
  • Turn and position patients in bed according to turning schedules
  • Measured and recorded patient input and output
  • Ensured the safety and well-being of the residents is maintained
  • Prepare meals and assist with feeding if needed
  • Adaptive Equipment such as adaptive cups, adaptive spoons, adaptive plates, to help client eat and drink food
  • Enema's and change colostomy bags
  • Personal Protective Equipment such as gloves, face equipment, washing hands
  • Note any unusual changes in resident's condition and report to nurse
  • Empty and clean urinals and bedpans
  • Making rounds every two hours
  • Document all reports and follow patient care plan
  • Use some equipment such as restraints if needed
  • Use mechanical lifts during transfers

Education

Some College (No Degree) - LPN

Chester Career College
Chester, VA

Some College (No Degree) - Nurse Aid

Petersburg High School
Petersburg, VA

Certificate - Pharmacy Technician

Fresh Start Health Care
Richmond, VA
11.2020

Diploma -

Capital High School
Phoenix, AZ
2007

Skills

  • Very good communication and organizational skills
  • Ability to quickly learn new concepts and skills
  • Team player
  • Computer literate
  • Fast Learner, Willing to learn
  • Adaptive Equipment, Assist patients
  • Basic Patient care
  • Make beds,
  • Computer literate, Read
  • Respiratory therapy/tracheostomy care/Ventilation care
  • Excellent customer service, Safety
  • Collect Urine, input output
  • Suctions care
  • Plan of care
  • Assist physician,
  • Administer Medication,
  • Vital signs,Monitor any changes Wound care
  • Organizational skills, Written
  • Infection control protocols
  • Setting up and operating equipment
  • Wound Dressing
  • Medication Administration
  • Safe sharps disposal
  • Biohazardous waste disposal
  • Patient transportation
  • Documentation
  • Electronic Charting, CPRS,VISTA
  • Monitor Patients and report adverse reactions to medications or treatments
  • Perform Routine Laboratory tests
  • Assist with nebulizer machine

Timeline

Senior Advocacy Coordinator

Capital One
08.2022 - 12.2022

Deposit Operations Specialist

Truist
07.2022 - Current

AR Specialist

Apex
12.2021 - 07.2022

Medical Supply Technician

Department Of Veteran Affairs
06.2019 - 04.2021

Consumer Loan Collector

SunTrust Banks
09.2014 - 06.2019

Residential Counselor

Lumzy's Residential
04.2013 - 08.2013

Nursing Assistant

Department Of Veterans Affairs
11.2011 - 01.2012

Mental Health Technician

Popular Springs Hospital Mental Health Tech
04.2011 - 11.2011

Nurse Aide

Discover Home Care
09.2010 - 01.2011

Gen Med Tier

VANGENT, Gen Med Tier
11.2009 - 06.2010

Nurse Aide

Southside Va. Training Center
03.2008 - 03.2009

Some College (No Degree) - LPN

Chester Career College

Some College (No Degree) - Nurse Aid

Petersburg High School

Certificate - Pharmacy Technician

Fresh Start Health Care

Diploma -

Capital High School

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Patrice Harris