Summary
Work History
Education
Skills
Websites
Professional Statement
Timeline
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Patrice Harris

Lot 292 Robin Way, Shedwin Gardens Spanish Town,St. Catherine

Summary

I have extensive experience in the roles of receptionist and housekeeper, and I am confident in my ability to handle the responsibilities effectively. I am highly organized, detail-oriented, and dedicated to providing exceptional service. I have a proven track record of maintaining a clean and welcoming environment while efficiently managing administrative tasks. I am committed to upholding professional standards and exceeding expectations in both roles.

Work History

Clerk/Treasurer

Clearmaint Lottery Outlet
  • Performs data entry functions for staff.
  • Reimbursement and prepares budget transfers.
  • Maintains files and prepares company reports.
  • Ensures that the unit's procedures and technical information are up-to-date, and responds to details inquiries regarding the unit operation.

Receptionist

Hylton New Kingston
  • Answered and directed incoming calls, inform guests of hotel rates and services, made and confirmed reservations for guests and welcome and greet all guests,
  • Liaise with the necessary staff, including housekeeping and maintenance, to address any problems or complaints made by guests.
  • Completed and maintain any incident reports, daily activity reports or other reports requested by management.
  • Managed conference room bookings and scheduling.
  • Reviewed accounts and charges with guests during the check-out process.
  • Processed accurate payment of guest accounts Informed housekeeping when rooms have been vacated and are ready for cleaning.
  • Monitored visitors to the hotel.

Housekeeping

  • Cleans and sanitizes hotel and guest rooms
  • Vacuums and sweeps floors, carpets, and rugs
  • Makes beds and changes linens, and replaced dirty linens and towels.
  • Cleans and sanitizes bathrooms, showers, toilets, sinks, and countertops
  • Replenishes toiletries and towels
  • Empties trash receptacles.
  • Organized and stocking housekeeping carts.
  • Notified the maintenance department about broken appliances, old or damage light bulbs.
  • Uphold the hotel’s confidentiality and security standards.
  • Respect “do not disturb” signs and the guest’s privacy.

Housekeeping

Cleanx Janitorial Services
  • Cleans and sanitizes hotel and guest rooms
  • Vacuums and sweeps floors, carpets, and rugs
  • Makes beds and changes linens, and replaced dirty linens and towels.
  • Cleans and sanitizes bathrooms, showers, toilets, sinks, and countertops
  • Replenishes toiletries and towels
  • Empties trash receptacles.
  • Organized and stocking housekeeping carts.
  • Notified the maintenance department about broken appliances, old or damage light bulbs.
  • Uphold the hotel’s confidentiality and security standards.
  • Respect “do not disturb” signs and the guest’s privacy.


Telephone Operator

Irie Jerk
  • Ensured all patient files and statistics are properly maintained.
  • Provided excellent customer service, serves as the point of contact for all medical records.
  • Scheduled appointments and answers phone call directing them to the appropriate staff.
  • Performed various other support functions as needed.

Receptionist

Caribbean Villa
  • Track, follow-up and resolved customer's outstanding issues in a timely manner.
  • Developed customer service programs in order to provide outstanding service.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Assisted with weekly, monthly senior leadership team meetings.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Clerk

Woolworth
  • Received customers and assisted them with the selection of merchandise.
  • Greeted, interacted and monitored customers to assist the store in loss prevention.
  • Performed various functions to ensure timely and accurate record filing.
  • Responded to and provide information to authorized internal departments.
  • Maintained the outlook of the store through cleaning and restocking merchandise on the shelves.
  • Handled record keeping and re-ordering systems.

Education

Mission Accomplish Beauty School

School of Excellence

High School Diploma -

Norman Manley High

Skills

  • Inbound and Outbound calling
  • Conflict resolution
  • Order fulfillment
  • Technical support, sales expertise,
  • Ability to work with minimal supervision and maintain a high level of performance
  • Customer-oriented and friendly
  • Strong prioritization and time management skills
  • Prioritization and time management skills

Professional Statement

My objective is to obtain a position in an organization that offers opportunities for advancement and growth, as well as the chance to utilize my customer service expertise and housekeeping skills. I am confident that my strong communication and problem-solving abilities make me a valuable asset to any team. In my previous roles, I have consistently demonstrated my ability to go above and beyond to meet and exceed customer expectations. I am eager to bring my dedication and enthusiasm to a new professional opportunity. With my background in customer service and housekeeping, I am eager to contribute to a dynamic and collaborative work environment

Timeline

Clerk/Treasurer

Clearmaint Lottery Outlet

Receptionist

Hylton New Kingston

Housekeeping

Housekeeping

Cleanx Janitorial Services

Telephone Operator

Irie Jerk

Receptionist

Caribbean Villa

Clerk

Woolworth

Mission Accomplish Beauty School

School of Excellence

High School Diploma -

Norman Manley High

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Patrice Harris