Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Patrice Harris

Patrice Harris

Midlothian

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

17
17
years of professional experience
1
1
Certification

Work History

SENIOR FRAUD OPERATIONS ANALYST

Citizens Bank
06.2024 - Current
  • Analyzed operational data to identify trends and improve process efficiency.
  • Collaborated with cross-functional teams to streamline workflows and enhance productivity.
  • Developed and maintained reporting tools to track key performance indicators.
  • Assisted in the implementation of process improvements, resulting in reduced turnaround times.
  • Demonstrated excellent problem-solving skills in identifying root causes of fraud and recommending appropriate solutions to minimize future occurrences.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Evaluated customer data to identify and prevent fraudulent activities.

DEPOSIT OPERATIONS SPECIALIST

Truist
07.2022 - 06.2024
  • Processed account maintenance requests and checked for alignment with bank policy
  • Researched missing deposits and change orders cases
  • Used different systems to process and research cases such as Brinks, Garda, Loomis (Armored truck)
  • Corresponded with Brinks to resolve and submit cases updated as well as past due cases
  • Communicated and corresponded with clients, treasury and vault departments
  • Processed and researched high dollar amounts
  • Completed and maintained with accuracy any documentation for any required logs, dual control tasks, inventory and forms.

SENIOR ADVOCACY COORDINATOR

Capital One
08.2022 - 12.2022
  • Provided exceptional customer service to Small Business Customers
  • Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Updated account information to maintain customer records
  • Evaluated customer data to identify and prevent fraudulent activities
  • Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity
  • Reviewed transactions and receipts to identify any suspicious activity
  • Responded to customer requests for products, services, and company information
  • Assisted with wire transactions/payments.

AR SPECIALIST

Apex
12.2021 - 07.2022
  • Researched and resolved customer claims related to shortages, discount violations, and returns
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency
  • Managed monthly reconciliation schedules for assigned accounts
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing, and resolving issues.

MEDICAL SUPPLY TECHNICIAN

Department Of Veteran Affairs
06.2019 - 04.2021
  • Received contaminated critical and semi-critical RME in decontamination area and may receive noncritical equipment in the decontamination area as well
  • Disassembled the RME and determined the correct cleaning method, such as but not limited to ultrasonic cleaners, mechanical washers, cart washers, automated endoscopic reprocessor and chemical cleaning/decontamination agents as determined by manufactures instructions
  • Inspected, prepared, assembled and determined the correct method and packaging for sterilization such as but not limited to steam, Sterrad, Steris, EtO and high-level disinfecting reprocessors; may prepare operating room case carts daily utilizing surgery schedule
  • Removed soil, blood, tissue fragments, body fluids and other contaminants by wiping, soaking, rinsing and scrubbing
  • Inspected packages for indications of proper sterilization, assembles basic sets and trays used throughout the medical center including those used in the operating room
  • Performed segments of work pertaining to the decontamination, sterilization and inspection of reusable medical equipment (RME)
  • Completed segments of work pertaining to the assembly of basic instrument sets, trays and flexible endoscopes Iv pumps, and probes for use in the medical center
  • Operated equipment involved in sterilization processes
  • Performed and documented daily operational checks and records for all sterilization equipment
  • Monitored inventory levels to keep all medical equipment properly stocked
  • Collaborated with medical staff to confirm availability of medical equipment for patient care
  • Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures
  • Developed and maintained medical equipment databases

CONSUMER LOAN COLLECTOR

SunTrust Banks
09.2014 - 06.2019
  • Responsible for contacting installment loan/line customers whose accounts are past due and making arrangements with customer to bring account current
  • Duties may include inbound or outbound calls, written correspondence
  • Negotiating payments, recommending accounts for repossession and legal action, inputting data into system, performing skip tracing functions, and accurately completing any paperwork
  • Under supervision and following established procedures, responsible for negotiating collection of moderately complex past due loans.

RESIDENTIAL COUNSELOR

Lumzy’s Residential
04.2013 - 08.2013
  • Observed and interacted with clients in the home with intellectual disabilities
  • Assisted clients with daily living care such as bathing, hygiene, clothing, cleaning, grooming, and feeding
  • Provided light housekeeping
  • Engaged in therapeutic communication with individuals
  • Administered medication
  • Documented and reported any changes.

NURSING ASSISTANT

Department Of Veterans Affairs
11.2011 - 09.2012
  • Performed and assisted patient care to Veterans on Spinal Cord with daily living activities such as bathing, clothing, grooming, personal hygiene, bed making, linen changing, and feeding
  • Transferred patients in and out of beds, also to commodes
  • Suctioned patients if needed and sterilized and set up auxiliary equipment such as Oxygen, specialty beds, before using
  • Inserted laxative suppositories and bulb enema
  • Provided oral/nasopharyngeal suction and tracheal suctioning with tracheostomy tube in place/stable non-mechanically ventilated patients, tracheostomy site care and cleaning
  • Administered tube feedings via nasogastric, PEG
  • Irrigated nasogastric gastrostomy tubes, made sure intact and patent
  • Changed inner cannulas on selected patients
  • Observed intravenous fluids for continuing flow
  • Cleaned and packed wounds, changed sterile and unsterile dressings as needed
  • Assisted with bowel care and used suppositories and enemas
  • Collected urine specimens such as sputum and conducted tests and recorded results
  • Had knowledge of equipment (respiratory therapy equipment, supplies, bandages, solutions, sterile trays), identified and operated equipment and machines, and identified and reported malfunctioning
  • Inserted urethral catheters, irrigated indwelling urethral or suprapubic catheters, peritoneal catheter insertion and change as needed
  • Changed colostomy bags, irrigated colostomy bags
  • Assisted physician with diagnostic procedures, such as lumbar puncture, physical examination
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
  • Provided wound care/irrigation with bulb syringe, changed non-complex sterile and sterile dressings
  • Emptied urine bags
  • Measured and recorded patient input and output/daily
  • Obtained vital signs such as blood pressure, respiratory rate, pulse, heart rate, temperature, glucose reading
  • Followed personal protective equipment (PPE) protocols
  • Documented and reported changes in client behavior
  • Followed patient plan of care
  • Provided patient teaching
  • Assisted with oxygen therapy and nebulizer machine
  • Made rounds every 2 hours
  • Turned and rotated patients
  • Prepared clients for any procedures
  • Used equipment such as mechanical lifts, slide board, stretcher, wheelchair
  • Documented all care actions by completing records and logs with CPRS, VISTA
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
  • Observed or examined patients to detect symptoms that required medical attention such as bruises, open wounds, or blood in urine.

MENTAL HEALTH TECHNICIAN

Popular Springs Hospital Mental Health Tech
04.2011 - 11.2011
  • Observed, understood, and utilized principles of patient care given to patients/adolescents with behavioral issues such as abusive, aggressive, bipolar, or mentally challenged individuals
  • Took and recorded patient vital signs such as blood pressure, pulse, respiration, and temperature twice a day
  • Observed, recorded, and reported changes in their behavior
  • Made 15-minute rounds
  • Participated in a Therapeutic Community Meeting to discuss how patients are feeling to see if the patient met their goal for that day
  • Assisted with admissions and discharges
  • Searched patients' clothing for contraband
  • Assisted with court/transportation
  • Monitored the comfort and safety of patients in protective restraints
  • Responsible for full body search and exam during admission
  • Responsible for items and supplies when discharged
  • Monitored 1:1 patients, line of sight
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes
  • Assisted with patient restraint and seclusion scenarios to create a safe environment for patients and medical personnel.

NURSE AIDE

Discover Home Care
09.2010 - 01.2011
  • Performed personal care such as changing, feeding, and bathing residents; attended to other personal and grooming needs such as combing hair, brushing teeth, and helping residents to the bathroom transferring to and from commodes
  • Provided light housekeeping such as laundry, cleaning after patients
  • Assisted patients walking
  • Assured the safety and comfort of residents
  • Prepared meals and assisted with feeding if needed
  • Changed and emptied urine bags
  • Monitored, reported, and documented clients' progress and behavior
  • Followed client care plan
  • Took and recorded client vital signs such as blood pressure, pulse, respiration, temperature
  • Measured and recorded patient's fluid intake and output.

GEN MED TIER

VANGENT
11.2009 - 06.2010
  • Answered inbound calls regarding Medicare and Medicaid insurance claims and benefits
  • Checked status of claims beneficiaries
  • Enrolled clients in new insurance plans
  • Provided excellent customer service
  • Used PC/image station to obtain and extract information; documents information, activities, and changes in the database
  • Used computerized systems for tracking, information gathering, and troubleshooting
  • Handled Part A and Part B covered and non-covered services, with the appropriate referrals and fulfillments
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims
  • Analyzed problems and provided information/solutions
  • Assisted callers with filling out online applications and submitting them electronically to plan providers for processing
  • Completed basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR to the caller.

NURSE AIDE

Southside Va. Training Center
03.2008 - 03.2009
  • Responsible for the direct care of patients
  • Assisted mentally challenged patients with behavioral issues
  • Monitored and observed all patients and changes in behavior
  • Engaged and interacted with patients therapeutically
  • Performed patient care duties such as getting clients up, bathing, feeding, combing hair, clothing, hygiene, bed making, grooming, changing bed linen, transferring patients to beds and commodes
  • Obtained vital signs such as blood pressure, respiratory rate, temperature, and pulse
  • Emptied bedpans
  • Documented observations and care given in the patient's clinical record
  • Provided assistance with range of motion
  • Assisted patients walking
  • Turned and positioned patients in bed according to turning schedules
  • Measured and recorded patient input and output
  • Ensured the safety and well-being of the residents is maintained
  • Prepared meals and assisted with feeding if needed
  • Used adaptive equipment such as adaptive cups, adaptive spoons, adaptive plates, to help clients eat and drink food
  • Administered enemas and changed colostomy bags
  • Used personal protective equipment such as gloves, face equipment, washing hands
  • Noted any unusual changes in resident's condition and reported to nurse
  • Emptied and cleaned urinals and bedpans
  • Made rounds every two hours
  • Documented all reports and followed patient care plan
  • Used equipment such as restraints if needed
  • Used mechanical lifts during transfers.

Education

CERTIFICATE - PHARMACY TECHNICIAN

Fresh Start Health Care
11.2020

SOME COLLEGE (NO DEGREE) - LPN

Chester Career College
01.2014

Certificate - NURSE AID

Petersburg High School
Petersburg, VA
01-2005

DIPLOMA -

Capital High School

Skills

  • Very good communication and organizational skills
  • Team player
  • Fast Learner, Willing to learn
  • Basic Patient care
  • Computer literate, Read
  • Excellent customer service, Safety
  • Suctions care
  • Assist physician
  • Patient transportation
  • Electronic Charting
  • Perform Routine Laboratory tests
  • Ability to quickly learn new concepts and skills
  • Computer literate
  • Organizational skills, Written
  • Setting up and operating equipment
  • Documentation
  • Process updates
  • Business intelligence
  • Data analysis
  • Reporting skills
  • Multitasking
  • Organizational skills
  • Decision-making
  • Cross-functional teamwork
  • Team building
  • Problem-solving
  • Teamwork
  • Critical thinking
  • Task prioritization
  • Strategic planning
  • Time management abilities
  • Problem-solving aptitude
  • Analytical skills
  • Adaptability and flexibility
  • Professionalism
  • Reliability

Certification

Life Insurance Agent

Real Estate Agent -Certificate

Timeline

SENIOR FRAUD OPERATIONS ANALYST

Citizens Bank
06.2024 - Current

SENIOR ADVOCACY COORDINATOR

Capital One
08.2022 - 12.2022

DEPOSIT OPERATIONS SPECIALIST

Truist
07.2022 - 06.2024

AR SPECIALIST

Apex
12.2021 - 07.2022

MEDICAL SUPPLY TECHNICIAN

Department Of Veteran Affairs
06.2019 - 04.2021

CONSUMER LOAN COLLECTOR

SunTrust Banks
09.2014 - 06.2019

RESIDENTIAL COUNSELOR

Lumzy’s Residential
04.2013 - 08.2013

NURSING ASSISTANT

Department Of Veterans Affairs
11.2011 - 09.2012

MENTAL HEALTH TECHNICIAN

Popular Springs Hospital Mental Health Tech
04.2011 - 11.2011

NURSE AIDE

Discover Home Care
09.2010 - 01.2011

GEN MED TIER

VANGENT
11.2009 - 06.2010

NURSE AIDE

Southside Va. Training Center
03.2008 - 03.2009

SOME COLLEGE (NO DEGREE) - LPN

Chester Career College

CERTIFICATE - PHARMACY TECHNICIAN

Fresh Start Health Care

Certificate - NURSE AID

Petersburg High School

DIPLOMA -

Capital High School

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