Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

PATRICE HENTZE

Warner Robins,USA

Summary

High-energy, self-motivated individual who offers knowledge and abilities to a new position dedicated to helping the company excel and meet annual goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Professional who thrives on seeking challenges and maintaining excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

28
28
years of professional experience

Work History

Early Childhood Educator

Houston County Board Of Education
03.2005 - 07.2024
  • Established open communication and positive relationships
  • Participated actively in professional development opportunities
  • Demonstrated high level of initiative while tackling difficult tasks
  • Gained extensive knowledge in data entry, analysis and reporting
  • Proved successful working within tight deadlines and fast-paced environment
  • Gained strong leadership skills by managing projects from start to finish
  • Integrated technology and multimedia tools into lessons
  • Demonstrated strong organizational and time management skills while managing multiple projects
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
  • Proven ability to develop and implement creative solutions to complex problems
  • Proven ability to learn quickly and adapt to new situations
  • Maintained accurate records of student progress, enabling timely communication with parents and other stakeholders
  • Identified issues, analyzed information and provided solutions

Logistics Coordinator

IKON Office Solutions
03.2002 - 04.2003
  • Tracked orders and notified customers of status or potential delays
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties
  • Updated and maintained databases to track shipments and inventory
  • Coordinated shipments and tracked progress to facilitate timely delivery
  • Resolved issues and maintained customer service standards
  • Sorted, received, and distributed mail correspondence between departments and personnel

Emergency Roadside Dispatcher

GEICO, Government Employees Insurance
01.2000 - 03.2002
  • Managed high call volumes, ensuring timely support to distressed callers during peak hours and emergency situations.
  • Handled escalated calls with empathy and professionalism, resolving complex issues while maintaining a positive rapport with customers.
  • Contributed to team success by consistently meeting or exceeding performance metrics related to call handling time, customer satisfaction, and resource allocation.
  • Increased accuracy in record-keeping by diligently updating incident logs, vehicle locations, and driver availability status throughout each shift.
  • Improved dispatcher performance by providing ongoing training on company policies, procedures, and best practices in emergency roadside services.
  • Enhanced customer satisfaction by efficiently coordinating with tow truck drivers and service providers for timely assistance.
  • Communicated with customers to provide delivery updates and resolution.

Customer Service Representative

GA Power
01.1997 - 11.1999
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Bachelor of Arts - Early Childhood Education/Special Education

Western Governors University
Salty Lake City, Utah
01.2016

Associate of Arts - Business Administration

Middle Georgia State University
Macon, GA
09.1997

Skills

  • Growth Mindset
  • Cooperative Learning Experience
  • Goal Setting
  • Continuous Improvement
  • Compliance standards
  • Reliability
  • Organizational Skills
  • Analytical Thinking
  • Collaborative Teamwork
  • Time management abilities

Timeline

Early Childhood Educator

Houston County Board Of Education
03.2005 - 07.2024

Logistics Coordinator

IKON Office Solutions
03.2002 - 04.2003

Emergency Roadside Dispatcher

GEICO, Government Employees Insurance
01.2000 - 03.2002

Customer Service Representative

GA Power
01.1997 - 11.1999

Bachelor of Arts - Early Childhood Education/Special Education

Western Governors University

Associate of Arts - Business Administration

Middle Georgia State University

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PATRICE HENTZE