Patrice Hicks
Orlando,FL
Summary
Dynamic professional with a proven track record in case management and sales, exemplified by a 15% enrollment increase at Maximus and exceeding sales quotas at Dentsply Sirona. Skilled in interpersonal communication and Salesforce, adept at conflict resolution and territory management. Excelled in roles requiring the ability to connect with diverse populations and drive results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Teacher's Assistant
JUMP Ministries Global Church Academy
Orlando, FL
08.2024 - Current
- Support teachers and students in the classroom, responsibilities include:
- Helping teachers Preparing lesson materials, setting up classrooms, and grading homework
- Supporting students Helping students understand, working with students who need extra help, and looking after students who are unwell or upset
- Monitoring student progress Recording and reporting student progress, and providing feedback to teachers
- Leading activities Leading discussion sections, group projects, and classes with the teacher's help
- Maintaining order Helping teachers maintain order and student conduct, and resolving student disputes
- Communicating Communicating with parents and guardians, and entering information into apps
Case Manager
JUMP INN Drop In Center
Orlando, FL
05.2023 - 07.2024
- Connect clients with resources and services to assist them in stabilizing their homeless, mental health, and primary health situations
- Transport clients to medical appointments, emergency room visits, assisted clients with completing food stamp applications, and housing applications as well
- Provided person-centered care, work daily with HMIS, Educated clients on different community resources available
- Assisted clients with completing Department of Children and Families food stamp interviews
- Caseload consisted of 20-30 clients
- Attend meetings at Homeless Services Network of Central Florida, and CoC meetings as well
- Proficient with the Homeless Management Information System and entered all participant information in a timely fashion
- Maintained files in accordance with PHI and HIPPA requirements
- Provides information, referrals, problem-solving, and direct assistance to clients
- Experience working with the chronically homeless population preferred
- A working knowledge of area resources for resident's assistance
- Ability to maintain a high level of confidentiality around clients
- Effective written and verbal communication skills
- Ability to work and relate to unsheltered people in a helpful, directive, firm, and compassionate manner
- Ability to work independently and cooperatively as a member of a professional team
- Ability to communicate and interact effectively and respectfully with unsheltered people
Beauty Advisor
Alorica
Lake Mary, FL
12.2022 - 05.2023
- Offered customer support via phone, resolved questions and concerns regarding beauty products
- Maintained exceptional customer service
Enrollment Specialist
Maximus
Harrisburg, PA
01.2022 - 07.2022
- Created and completed waiver applications for PA Medicaid recipients
- Answered phone calls from prospective recipients with questions about enrollment requirements
- Maintained an accurate record of all applications via Excel spreadsheets
- Attended meetings and training events to promote the programs and services to local families
- Collaborated with supervisor and management staff on strategies that increased enrollment by 15%
LTSS Program Coordinator I
PA Health & Wellness/Centene Corporation
Camp Hill, PA
11.2019 - 03.2021
- Assigned new participants to the Service Coordination team while adhering to Centene policies and procedures
- Maintained an accurate record of all participants and distributed to providers via emails and fax
- Promoted participant compliance by verifying appointments, obtaining lab results and assessing and monitoring inpatient census
- Screened potential participants for eligibility and benefits; referred to appropriate team following established workflows
- Coordinated services with community based organizations
- Produced and mailed routine letters and educational program materials
- Provide support through inbound and outbound calls; triaged, adjusted, or escalated requests to management
- Discussed health benefits
- Handled insurance claims and escalated claims for appeals
Inside Sales Representative
Dentsply Sirona
York, PA
11.2015 - 01.2019
- Generated dental office leads through cold-calling and networking
- Utilized sales tactics that encouraged dental offices to restore regular purchasing patterns
- Conducted outbound outreach via phone calls with a minimum of 90 calls per day to achieve monthly sales goal
- In 2017-2018 was recognized and awarded for meeting and exceeding my sales quota for the year
Education
Diploma -
Northern High School
Dillsburg, PA06.1989
Skills
- Interpersonal Skills
- Conflict Resolution
- Prospecting
- Customer Service
- Computer Literacy
- Sales
- Problem Solving
- Inside sales
- Active Listening
- Salesforce
- Time Management
- Territory management
- Telemarketing
- Writing skills
- Live chat
- Sales management
- Social work
- Case management
- Child welfare
- Motivational interviewing
- Interviewing
Certification
Driver's License
Accomplishments
- Achieved Dean's List Summer Quarter 2024 Campus University
Timeline
Teacher's Assistant
JUMP Ministries Global Church Academy
08.2024 - Current
Case Manager
JUMP INN Drop In Center
05.2023 - 07.2024
Beauty Advisor
Alorica
12.2022 - 05.2023
Enrollment Specialist
Maximus
01.2022 - 07.2022
LTSS Program Coordinator I
PA Health & Wellness/Centene Corporation
11.2019 - 03.2021
Inside Sales Representative
Dentsply Sirona
11.2015 - 01.2019
Driver's License
Diploma -
Northern High School
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