Patrice James

PIV Registrar & Activator Duties:

• Process USAccess Sponsor requests and required HSPD-12 Roles letters and training of the Sponsors.
• Document in Share Point maintaining a list of all service appointed/ approved USAccess Sponsors annually as required by HSPD-12.
• Assist service appointed USAccess sponsors with questions regarding USAccess PIV sponsorship.
• Identity proofing of all applicants using FIPS 201-3.
• Determine if a PIV identity badge is approved to be issued based on specific PIV issuing criteria as outlined in VA Directive 0735/0710.
• Complete all biometric requirements including USAccess PIV badging specific fingerprints.
• Print, issue and credential PIV cards
• Check-in, issue, and credential PIV cards received from Central Printing.
• Manage PIV scheduler for appointments
• Inspect printed cards for quality and compliance.
• Troubleshooting printed PIV cards using USAccess guides.
• Terminate/destroy PIV cards as required.
• Maintain PIV badging office supplies.
• Completes all required Annual and refresher training as required by HSPD-12/PerSec.
• Capture fingerprints for submission to OPM.
• Enter required Data entry in multiple security databases for New Hire tracking.
• Initiate background investigation application utilizing eQIP.
• Track onboarding security tasks in Staffing and Security systems.
• Query security data in OPM/VHA Security systems.
• Communicate with HR Onboarding team when issues arise.
• Greeted guests in with friendliness and professionalism.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Assisted manager in all aspects of business operations.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Monitored and ordered supplies and materials to keep office well stocked.
• Offered technical support and troubleshot issues to enhance office productivity.
• Developed and maintained filing systems to facilitate easy access to information.
• Organized resources, records and personnel to accomplish aggressive targets.
• Reviewed and edited documents for accuracy, grammar and clarity.
• Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
• Developed and implemented strategies to streamline office operations.
• Updated database of contacts and resources for company-wide distribution.
• Collected and input timesheet data into automated accounting system and processed labor corrections.
• Created and distributed agendas for meetings and conference calls as part of meeting preparation.
• Prepared PowerPoint presentations for senior-level staff with attention to detail.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Volunteered to help with special projects of varying degrees of complexity.
• Increased customer service success rates by quickly resolving issues.
• Completed daily logs for management review.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Performed wide-ranging administrative, financial and service-related functions.
• Trained and supervised employees on office policies and procedures.
• Proofread and edited documents for accuracy and grammar.
• Remained solutions-oriented in face of complex problems to assist management and overall business direction.
• Ordered and distributed office supplies while adhering to fixed office budget.
• Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
• Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
• Managed data and correspondence to secure information across complex landscapes of organizational departments.
• Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
• Drafted common document templates to reduce time spent creating documents from scratch.
• Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
• Served as corporate liaison for finance, IT and marketing departments.

• Provide contractor Identification Card Administration to Government clients as a DEERS/RAPIDS Site Security Manager at the base or site level
• Performance standards and requirements; and the delivery of exceptional customer service
• Serves as the Site Security Manager (SSM) Assist in the proper staffing of the site by informing the Assistant Operations Manager of anticipated government and civilian personnel losses and screening applicants for contract positions
• Facilitates the proper supply of government and contractor supplied materials by monitoring stock levels and submitting timely requests for new supplies to DMDC or the contractor's supply coordinator
• Function as the primary point of contact for contract employees located at the site
• Ensure that all ICA-21 personnel have active NMCI/government e-mail accounts
• Managing security of RAPIDS workstations under assigned purview ensuring they operate and maintained under security procedures
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
• Greet visitors or callers and oversee their inquiries or direct them to the appropriate persons according to their needs
• Complete forms in accordance with company procedures
• Performing routine operator maintenance on RAPIDS workstations and printers
• Requires ability to speak, read, and comprehend English including printed regulations, detailed written orders, operating procedures, training instructions and materials.

• Perform a variety of support functions in connection with the care and treatment given to patients in wards, clinics, or other such units of a medical center or outpatient clinic
• Perform the administrative details that are essential to the orderly and efficient accomplishment of the unit's goals
• Ensured HIPAA compliance
• Reviewed documentation for compliance with requirements and accuracy of information
• Closely collaborated with management team to make necessary improvements and satisfy resident needs
• Clerical experience in a medical setting, obtaining patient information, scheduling appointments, and providing information regarding unit, clinic and hospital policies, procedures and locations to patients, family members and staff.
• Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
• Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
• Organized patient records to research records, extract medical information and review records for completeness and accuracy.
• Used [Software] to maintain and record patient data and generate reports.
• Interviewed patients to verify and update clinical and demographic records.
• Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
• Prepared treatment rooms for patient examinations by setting up medical equipment.
• Assisted physician with diagnostic and therapeutic procedures by collecting laboratory specimens and changing wound dressings.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Performed medical records management, including filing, organizing and scanning documents.
• Verified patient insurance coverage and collected required co-payments.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Obtained client medical history, medication information, symptoms, and allergies.
• Called and faxed pharmacies to submit prescriptions and refills.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Collected and documented patient medical information such as blood pressure and weight.
• Taught patients about medications, procedures, and care plan instructions.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Completed EKGs and other tests based on patient presentation in office.
• Prepared lab specimens for diagnostic evaluation.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Oriented and trained new staff on proper procedures and policies.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Measured patient pulse oximetry.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Implemented care and efficiency improvements to support and enhance office operations.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
• Measured patient spirometry.
• Followed appropriate procedures to minimize patient's exposure to radiation.

• Provide contractor Identification Card Administration to Government clients as a DEERS/RAPIDS Site Security Manager at the base or site level
• Performance standards and requirements; and the delivery of exceptional customer service
• Serves as the Primary (Site Security Manager) Assist in the proper staffing of the site by informing the Assistant Operations Manager of anticipated government and civilian personnel losses and screening applicants for contract positions
• Facilitates the proper supply of government and contractor supplied materials by monitoring stock levels and submitting timely requests for new supplies to DMDC or the contractor's supply coordinator
• Function as the primary point of contact for contract employees located at the site
• Ensure that all ICA-21 personnel have active NMCI/government e-mail accounts
• Oversee four contract employees and two government employees located at the site
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
• Greet visitors or callers and oversee their inquiries or direct them to the appropriate persons according to their needs
• Complete forms in accordance with company procedures
• Establish work procedures or schedules and keep track of the daily work of clerical staff.
• Resolved issues between employees and customers using company policies.
• Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
• Worked with personnel and managers to meet strict timelines.
• Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
• Evaluated team member strengths and assigned tasks based upon expertise and background.
• Developed work schedules for team members to maximize shift coverage.
• Assisted managers in interviewing and selecting new workers.
• Liaised with subcontractors regarding work progress.
• Delivered reports to construction manager to detail project updates and likely completion dates, noting delays and causes.
• Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
• Enhanced communication between construction management and personnel to facilitate smooth project completion.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Collected, arranged, and input information into database system.
• Evaluated customer needs and feedback to drive product and service improvements.
• Gathered, organized and input information into digital database.
• Educated staff on organizational mission and goals to help employees achieve success.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Frequently inspected production area to verify proper equipment operation.
• Conducted regular reviews of operations and identified areas for improvement.
• Developed effective improvement plans in alignment with goals and specifications.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Generated reports detailing findings and recommendations.
• Developed and updated tracking spreadsheets for process monitoring and reporting.
• Created and managed project plans, timelines and budgets.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Maintained database systems to track and analyze operational data.
• Devised and implemented processes and procedures to streamline operations.
• Observed packing operations to verify conformance to specifications.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Supported creation of detailed, technical financial models to value potential acquisition targets.
• Initiated onsite safety program and properly trained team members to decrease injuries.
• Oversaw personnel safety and efforts at work site.
• Maintained records and logs of work performed and materials and equipment used.
• Resolved issues among team members to keep employees on task.
• Provided onsite training to help develop employee skills.
• Troubleshot issues to keep machinery and tools operational.
• Trained new team members on site policies and procedures.
• Prioritized and delegated workload based on available materials.
• Identified and eliminated safety risks through additional training.
• Implemented best practices and safe operating procedures.
• Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.

• Maintained detailed administrative and procedural processes to improve accuracy and efficiency
• Retrieve titles from the pick lists and filing titles
• Track productivity numbers accurately
• Find all titles in a timely manner without errors and check all titles that have been pulled and put in order according to the reference code pick list
• Check QUEST for verification of Vehicle Identification Number (VIN) or reference code of other needed information assisting in preparation of outgoing titles
• Track all rush request daily and work cards.

• Per week, receive products using radio frequency scanners and relocate products used powered equipment
• Pickup customer orders, pack & ship customer orders, and responsible for trouble shooting problems to resolution
• Research audit and take corrective actions where need in our supply chain management system.

• Provided various administrative support to Manager and Tax Administration Department consistently ensured accurate processing of tax return and statement/cost basis analysis orders
• Provided customer service to financial advisors and clients
• Provided administrative support to the client tax preparation process
• Reviewed clients tax filing papers thoroughly to determine their eligibility for additional tax credits or deductions
• Maintained high-quality control standards by reviewing internal tax preparation documents for missed tax benefits
• Maintained complete records of client tax returns and supporting documentation.

• Performed various office automation duties without supervision on the daily bases with remarkable results
• Produced TWIC/ CAC cards utilizing my US security secret clearance
• Highly skilled at customer service, data entry, and record keeping.

• Maintained administrative office flow, customer service, track and maintained personnel files; perform receptionist duties
• Assisted active and reserve personnel in completing travel document, military letters, and leave request
• Performed various military pay task for active duty and reserve sailors such research audits, and processing using NSIPS, MMPA, and AS400
• Use computers for various applications, such as database management or word processing
• Create, maintain, and enter information into databases and records
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material
• Make copies of correspondence or other printed material.