Summary
Overview
Work History
Education
Skills
Timeline
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Patrice Johnson

Fairfax,VA

Summary

Energetic Resident Service Specialist that offers a wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.

Overview

6
6
years of professional experience

Work History

Leasing Professional

Windsor Communities
03.2023 - Current
  • Developed marketing materials to highlight property features and attract potential renters.
  • Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
  • Encouraged prospective tenants to fill out applications after property tours following up with emails and daily correspondence
  • Maintained accurate records of all resident interactions, facilitating data-driven decision making for property management improvements.
  • Frequently inspected property and immediately notified appropriate departments to remedy issues and maintain curbside appeal
  • Kept meticulous records of correspondence between management and tenants.
  • Delegated tenant focused events for property with minor supervision
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
  • Prepared detailed reports on renewal activities, analyzing trends for insights into improving departmental processes or strategies.
  • Utilized CRM, Funnel and PealPage to effectively engage with residents and prospective clients, handle all requests for touring, service requests, and all other resident communication

Leasing Professional

Jefferson Apartment Group
09.2020 - 03.2023
  • Provide tours of property and amenities to prospective tenants and offered valuable information regarding major features, prices, and concessions
  • Encouraged engagement by delivering flyers, e-blasts and social media posts to bring forth new clientele via open houses and various resident focused events
  • Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
  • Coordinated with the team to inspect apartments prior to move in to guarantee an easy move in process.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.

Front Desk Coordinator

Equinox
09.2018 - 09.2020
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Performed basic daily bookkeeping tasks.
  • Collected room deposits, fees, and payments.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Coordinated with various departments to address guest requests or concerns efficiently.

Assistant Manager

Vim and Victor
01.2018 - 07.2019
  • Managed, Interviewed and Trained over 75 new staff in professionalism, restaurant service, and financial operating systems
  • Adjusted payroll hours and tips to supplement worker's compensation
  • Created schedules for over 50 staff members In multiple departments both Front and Back of House
  • Developed new menus and prices for special events, holidays, and promotional marketing
  • Direct and oversee clerical duties in HR administration
  • Marketed and publicized member focused events such as Member Happy hours with greater than 500 guests and other special events in social calendars
  • Directed promotional photo shoots for events, menus, and social media to increase sales by 80%
  • Calculated inventories and created new storage systems for merchandise including Food, Beverage, and catering goods
  • Executed events in thorough detail from BEOs to ticket times and delivery
  • Delegated to +80 staff members proper set up and break downs of large events such as DC Diva football games, VIP Socialite Gatherings, etc.

Education

Collegiate in Business Administration -

Northern Virginia Community College
Alexandria, VA
06.2027

Skills

  • Fair Housing
  • CRM Software
  • Yardi Software
  • Customer Support
  • Unit Inspection
  • Lease Oversight
  • Time Management Aptitude
  • Event Planning

Timeline

Leasing Professional

Windsor Communities
03.2023 - Current

Leasing Professional

Jefferson Apartment Group
09.2020 - 03.2023

Front Desk Coordinator

Equinox
09.2018 - 09.2020

Assistant Manager

Vim and Victor
01.2018 - 07.2019

Collegiate in Business Administration -

Northern Virginia Community College

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