Patrice Johnson
Tamarac
Summary
Dynamic Senior Property Claims Adjuster with The Hartford Insurance Group, recognized for enhancing claim resolution times and fostering customer loyalty through empathetic communication. Skilled in property damage assessment and complex claims handling, I excel in problem-solving and time management, achieving cost savings through effective negotiations and maintaining high customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Property Claims Adjuster
The Hartford Insurance Group
09.2017 - 05.2025
- Improved claim resolution times by conducting efficient investigations and accurate assessments of property damages.
- Established trust with insured clients by demonstrating empathy and understanding throughout the entire claim process, fostering long-term customer loyalty to the company.
- Enhanced interdepartmental communication, collaborating with underwriters and agents to ensure policyholders received accurate and timely information regarding their claims.
- Achieved cost savings for the company through skilled negotiation with contractors, resulting in fair settlement amounts that satisfied both parties involved.
- Expedited claim settlements for clients by maintaining open communication and providing timely updates on the progress of their cases.
- Provided consistent quality service by adhering to established guidelines and procedures when processing property insurance claims.
- Managed large caseloads, prioritizing tasks to ensure timely completion of all assigned claims while maintaining a high level of accuracy.
- Enhanced customer satisfaction by promptly addressing concerns and providing clear explanations of policy coverages.
- Used xactimate to compile estimates for personal property and structure damage.
- Prepared sketch of floor plan and roofline and entered data into xactimate to develop line-by-line item costs of damages.
Customer Service Team Lead
First Data
06.2014 - 06.2017
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
Education
Associate of Arts - Business Management
Broward College
Fort Lauderdale, FLSkills
- Computer software proficiency
- Training and mentoring
- Strong analytical mind
- Time management mastery
- Property damage assessment
- Complex claims handling
- Claims investigation expertise
- Damage assessment
- Customer service
- Problem-solving
- Critical thinking
- Excellent communication
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Casualty Adjuster, The Hartford - 1.5 years.
Languages
English
Full Professional
Timeline
Senior Property Claims Adjuster
The Hartford Insurance Group
09.2017 - 05.2025
Customer Service Team Lead
First Data
06.2014 - 06.2017
Associate of Arts - Business Management
Broward College
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