Patrice Jones Smith
Gwynn Oak,MD
Summary
Committed Direct Care Worker brings success in healthcare roles. Skilled at assisting with daily living activities and meal preparation. Focused on maintaining client safety and comfort through continuous monitoring and care.
Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness, and happiness.
Compassionate Direct Support Worker with relevant experience in providing care and support to individuals with disabilities. Strengths lie in communication skills, patience, sensitivity, and respect for clients' dignity. In past roles, have consistently demonstrated ability to establish rapport with clients, facilitate independence, and contribute positively to overall client well-being.
Overview
19
19
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work History
Direct Support Worker
Residential Advocacy Reaching Excellence
Randallstown, Maryland
05.2018 - Current
- Assisted individuals with daily living activities and personal care needs.
- Supported clients in social and community engagement activities.
- Maintained a safe and clean living environment for residents.
- Documented client progress and reported changes to the care team.
- Trained new staff on client care protocols and procedures.
- Improved patient outlook and daily living through compassionate care.
- Followed care plan and directions to administer medications.
- Documented client progress in charts and logbooks.
- Observed behaviors of individuals served; noted any changes in moods or attitudes immediately reported to supervisor.
- Engaged clients in meaningful conversations about their interests and hobbies.
Cashier
Target
Baltimore, MD
05.2013 - 02.2018
- Processed customer transactions efficiently and accurately at checkout lanes.
- Assisted customers with product inquiries and provided excellent service.
- Maintained a clean and organized work environment throughout the store.
- Supported team members during busy periods to ensure smooth operations.
- Restocked shelves and ensured product availability for customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
Custodian
Pimlco Race Track
Baltimore, MD
05.2012 - 05.2013
- Maintained cleanliness of all public areas throughout Pimlico Race Track.
- Operated cleaning equipment to ensure safe and efficient operations.
- Collaborated with team to follow safety protocols during daily tasks.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
Election Judge
Board Of Elections
Baltimore, MD
11.2012 - 11.2012
- Assisted voters with registration and ballot selection process.
- Set up and dismantled polling equipment before and after elections.
- Ensured compliance with election laws and regulations during voting.
Census Enumerator
United States Census
Baltimore, MD
04.2010 - 06.2010
- Conducted in-person interviews to collect demographic information from residents.
- Ensured accuracy of survey data through thorough verification and validation processes.
- Educated the public about the importance of participating in the census.
- Navigated diverse neighborhoods while maintaining cultural sensitivity and respect.
- Reported daily progress and challenges to supervisors for effective project management.
- Adapted communication styles to engage with a variety of community members effectively.
- Conducted door-to-door surveys to collect data from households and individuals.
- Explained the purpose and importance of participating in the census program to respondents.
- Read maps and located addresses to complete assigned forms via personal interview.
- Collaborated with team members to ensure that all areas were properly surveyed during enumeration period.
- Participated in training sessions conducted by supervisors on how best to conduct fieldwork operations.
- Adapted quickly to changing conditions in order to meet tight deadlines.
- Double-checked information on survey forms or information pads to verify accuracy of information.
- Ensured that confidential information was kept secure at all times during enumeration process.
- Contacted people through telephone, email and in-person to obtain pertinent data.
- Asked questions pertaining to name, age, religious preference and state of residency.
- Adhered to established policies and procedures when conducting interviews with residents.
- Identified potential challenges related to obtaining accurate information from respondents.
- Communicated effectively with co-workers and supervisors regarding any issues or concerns that arose during fieldwork assignments.
Housekeeper
Hyatt Hotels Corp
Baltimore, MD
05.2007 - 06.2007
- Cleaned and sanitized guest rooms, bathrooms, and common areas daily.
- Organized and stocked cleaning supplies for efficient workflow and accessibility.
- Collaborated with team members to ensure timely completion of housekeeping tasks.
- Followed established cleaning protocols to maintain hotel cleanliness standards.
- Provided excellent customer service by addressing guest requests and concerns promptly.
Education
High School Diploma
Baltimore, MDSkills
- Personal care
- Medication administration
- Progress documentation
- Client care training
Certification
- Patrice Jones Smith
- Medication Technician
- License MT0122872
Timeline
Direct Support Worker
Residential Advocacy Reaching Excellence
05.2018 - Current
Cashier
Target
05.2013 - 02.2018
Election Judge
Board Of Elections
11.2012 - 11.2012
Custodian
Pimlco Race Track
05.2012 - 05.2013
Census Enumerator
United States Census
04.2010 - 06.2010
Housekeeper
Hyatt Hotels Corp
05.2007 - 06.2007
High School Diploma