Patrice Judd
Arkadelphia,Arkansas
Overview
20
20
years of professional experience
Work History
DCFS Investigative Supervisor
Division Of Children And Family Services
04.2007 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Achieved results by working with staff to meet established targets.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Investigative Supervisor over six county unit. (Pike, Polk, Montgomery, Clark & Hot Spring Counties) Supervises and assigns all investigations and the investigative staff in the unit. Ensures proper safety and risk assessments provided for each referral and follow up with protective services or foster case intakes if deemed appropriate. Provides guidance as needed developing short and long-term goals for staff. Coordination of staff for timely coverage of a large area. Review and log investigations ensuring quality work. Review and address monthly COR. Fact finding. Corrective Actions. Interviews applicant completes hire packets and recommends for hiring. Completes PPES monitoring & evaluating staff performance. Monthly reports to AD. Assists AD with additional projects as requested. Exercise and educate on policy & procedure of DHS/DCFS and Child Maltreatment Laws. Conduct staff meetings. Participation in MDT meetings. Participation in TDM. Implement and exercise SDM practices for assessing safety/risk. Develop protection plans. Prepare and file court documents. Present court testimony. Act in place of County Supervisors and DR Supervisor during absence of coworkers, as this Supervisor is trained in FC, PS, and DR supervision as well. Special and/or confidential assignments for other areas due to conflicts regarding a need for investigation completion or conducting investigations again/ re-examination of investigative facts as assigned through Central Office and AD. Provides training & guidance for the two newer Investigative Supervisors in Area 3. Ongoing training and review for staff members. Public relations with schools and community partners. Oversee all investigative program activities and provide staff support. Travel to understaffed counties to clean up investigative backlogs as assistance is requested. Participation on the CANS/FAST workgroup. Provided training for FSWs at worker appreciation days regarding substance abuse issues and Garrett's Law. Other ongoing duties as need are identified.
Family Service Worker/ Investigator
Department of Human Services, Children and Family Services
04.2005 - 04.2007
- Investigates suspected child abuse and neglect complaints by making on-site visits, securing background information, and interviewing parties involved
- Discusses investigative findings and observations with supervisor and recommends the opening of protective services, foster care, or supportive services cases
- Intervenes in crisis situations, removes the child from the home if the situation is life threatening, and arranges for temporary placement in foster homes, group homes, or treatment facilities
- Provides counseling and guidance to clients in defining their needs, interests, and courses of action and refers clients to other professionals, agencies, services, or community resources appropriate to clients' problems
- Conducts home studies and family assessments to determine appropriate child placements, Documents all case work activities and developments and prepares court reports for custody hearings and presents testimony when necessary
- Traveled to understaffed counties to help with investigative back logs as requested, mentored new FSW's, helped coordinate a 6 county unit in absence of the supervisor
- Implemented structured decision making, participated in MDT monthly, participated in TDM
- Works closely with local law enforcement
- Performed other duties as assigned.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
Family Service Worker
Division Of Children And Family Services
- Investigates suspected child abuse and neglect complaints by making on-site visits, securing background information, and interviewing parties involved
- Discusses investigative findings and observations with supervisor and recommends the opening of protective services, foster care, or supportive services cases
- Intervenes in crisis situations, removes the child from the home if the situation is life threatening, and arranges for temporary placement in foster homes, group homes, or treatment facilities
- Develops a case plan to establish goals, objectives, tasks and time frames for all parties involved in case
- Conducted home studies and family assessments to determine appropriate child placements
- Documents all case work activities and developments and prepares court reports for custody hearings and presents testimony when necessary.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Family Service Worker
Division Of Children And Family Services
- Conducted weekly home visits with clients, created case plans; held staffings; testified in court; maintained and managed all foster care and protective service case files; completed home studies; monitored foster home with monthly placement provider visits.
Program Eligibility Specialist
Division of County Operations, Garland County
10.2004 - 04.2005
- Reviewed referrals for services and interviewed applicants and/or family members to explain eligibility requirements, form completion requirements, and community resources
- Requested information to determine client eligibility or needs and forwards requests for approval to appropriate staff in accordance with established procedures
Education
Bachelors of Arts - Sociology and Human Services
Henderson State University
Arkadelphia, ARSociology/Early Childhood Development -
Quachita Baptist University
Arkadelphia, ARSkills
- Time Management
- Judgment and Decision Making
- Monitoring Core
- Education and Training
- MDT Core Team
- Speak to community groups concerning child abuse awareness
- TDM Trained
- DR Trained
- CANS certified
- Trained in foster care, protective services and supportive services cases
- Participated in Permanency Round Tables
- Mentor new FSW's
- Prepared no merit reports monthly
- Target Compliance Reports
- Implement Structured Decision Making
- Knowledge of federal and state laws, policies, procedures, and guidelines governing client eligibility for assistance programs
- Knowledge of community-based programs and services Ability to interpret and apply policies, procedures, and guidelines in determining eligibility for assistance programs
- Ability to evaluate client information, assess client needs, and make referrals
- Ability to prepare, present, and review oral and written information and reports
- - Experienced in interviewing, and hiring of new staff, and monitoring of TDMs and protection planning in Area 3
- Certification for Drug Endangered Children
- Provided community education on child abuse awareness, policy, and laws;
Accomplishments
- 2024 Area 3 Worker of the Year
- 2018 Percy and Donna Malone Safety Center Helper of Healing Award
- Supervised team of 8 staff members.
Timeline
DCFS Investigative Supervisor
Division Of Children And Family Services
04.2007 - Current
Family Service Worker/ Investigator
Department of Human Services, Children and Family Services
04.2005 - 04.2007
Program Eligibility Specialist
Division of County Operations, Garland County
10.2004 - 04.2005
Family Service Worker
Division Of Children And Family Services
Family Service Worker
Division Of Children And Family Services
Bachelors of Arts - Sociology and Human Services
Henderson State University
Sociology/Early Childhood Development -
Quachita Baptist University
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