Summary
Overview
Work History
Education
Skills
References
Timeline
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Patrice Key

Bronx,NY

Summary

Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits.

Overview

17
17
years of professional experience

Work History

Auto Damage Adjuster

Geico
11.2023 - Current
  • Negotiated with claimants to settle claims.
  • Examined photographs and surveillance and any other documents relating to claims.
  • Documented all findings in concise reports.
  • Issued payouts to claimants.
  • Negotiated in good faith with body shops on repair time and parts needed to complete repairs
  • Handled and negotiated storage and towing charges on total losses.
  • Maintained rentals for policy holders and claimants
  • Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
  • Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
  • Assessed complex claims and accurately determined value of damages.

Sales and Leasing Consultant

Staten Island Buick GMC
10.2017 - 06.2023
  • Mark of Excellence winner 4 years in a row
  • Cultivated and maintained strong relationships with customers, resulting in a consistent increase in sales revenue
  • Utilized persuasive communication skills to effectively negotiate and close deals
  • Conducted comprehensive product demonstrations and test drives to showcase the features and benefits of vehicles, resulting in a higher conversion rate of potential customers into buyers
  • Collaborated with the dealership's finance team to provide tailored financing options and successfully up sell add-ons.

Client Care Manager

Lexus of Chester Springs
01.2015 - 03.2017
  • Developed and implemented effective customer service strategies
  • Streamlined and optimized internal processes
  • Led a team of 2 client care representatives, providing training and mentoring to improve overall team performance and achieve monthly targets
  • Collaborated with sales and marketing teams to identify and capitalize on up selling opportunities.

Front Desk Coordinator

Canon Business Solutions
01.2008 - 01.2015
  • Collaborated with team members to implement new booking and reservation system, resulting in improved efficiency and streamlined processes
  • Maintained a high level of customer satisfaction by providing exceptional service and resolving guest issues in a timely and professional manner
  • Managed front desk operations, including checking in and out guests, answering phone calls, and responding to inquiries.

Education

Associates Degree - Business Management

Long Island Business Institute
Flushing, NY

Skills

  • Microsoft Word
  • Excel
  • Powerpoint
  • Pages
  • CCC One
  • Atlas
  • IAA
  • Copart

References

Available Upon Request

Timeline

Auto Damage Adjuster

Geico
11.2023 - Current

Sales and Leasing Consultant

Staten Island Buick GMC
10.2017 - 06.2023

Client Care Manager

Lexus of Chester Springs
01.2015 - 03.2017

Front Desk Coordinator

Canon Business Solutions
01.2008 - 01.2015

Associates Degree - Business Management

Long Island Business Institute
Patrice Key