Patrice Kyle
Houston,TX
Summary
Dynamic Administrative Assistant with proven success at DaVita Northwest Kidney Center, enhancing workflow efficiency and patient satisfaction. Skilled in data entry and customer service, I implemented inventory management systems and streamlined office procedures, fostering collaboration and improving team morale. A dedicated team player with meticulous attention to detail and strong problem-solving abilities.
Overview
28
28
years of professional experience
Work History
Administrative Assistant III
DaVita Northwest Kidney Center
HOUSTON, TX
11.1997 - Current
- Coordinated scheduling for patient appointments and staff meetings, ensuring optimal resource allocation.
- Managed electronic health records system, maintaining data accuracy and confidentiality standards.
- Streamlined office procedures, enhancing workflow efficiency and reducing administrative bottlenecks.
- Assisted in training new administrative staff on company protocols and software systems.
- Facilitated effective communication between healthcare providers and patients to enhance care coordination.
- Implemented inventory management system for office supplies, reducing costs and waste through efficient procurement strategies.
- Led initiatives to improve patient satisfaction surveys, fostering a culture of continuous improvement within the organization.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Trained new administrative staff on office protocols and software applications.
- Facilitated communication between teams, ensuring alignment on project objectives and deadlines.
- Implemented inventory tracking system for office supplies, reducing costs and waste.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted social workers in developing individualized care plans for clients.
- Upheld ethical standards of social work practice, ensuring that all actions were in the best interest of clients and their families.
- Protected clients' health information with strict protocols focused on controlling access to confidential information.
ER Coordinator
Memorial City Hospital
Houston, TX
11.2005 - 08.2025
- Coordinated cross-departmental projects to streamline communication and enhance collaboration among teams.
- Developed and maintained project schedules, ensuring timely completion of goals and deliverables.
- Facilitated training sessions for new hires, improving onboarding efficiency and role understanding.
- Implemented process improvements that increased operational efficiency and reduced redundancies in workflows.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Interceded between employees during arguments and diffused tense situations.
- Facilitated patient registration and insurance verification processes to streamline access to healthcare services.
- Trained new team members on best practices for patient intake procedures and system usage.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
Education
Business Administration
Houston Community College
Houston, TXSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- EPIC
- Administrative support
- Microsoft Word
- Time management
- File organization
- Microsoft outlook
- Microsoft Excel
- Customer and client relations
- Filing
- Customer relations
- Computer proficiency
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Office management
- Scheduling and calendar management
- Dedicated team player
- Excel spreadsheets
- Recordkeeping
- Verbal communication
- Appointment scheduling
- Records management
- Professional and mature
- Calendar management
- Invoice processing
- Documentation and reporting
- Meticulous attention to detail
- Data collection
- Multi-line phone systems
- Meeting planning
- Internet research
- Business administration
- Purchase orders organization
- Team bonding
Timeline
ER Coordinator
Memorial City Hospital
11.2005 - 08.2025
Administrative Assistant III
DaVita Northwest Kidney Center
11.1997 - Current
Business Administration
Houston Community College