Patrice Lewis
Administrative Assistant
Harvest,AL
Summary
Dynamic HR Case Management Technician with proven leadership abilities at Madison County DHR. Expert in critical thinking and communication, successfully managing complex administrative tasks and enhancing operational efficiency. Skilled in data entry and patient registration, ensuring accuracy and compliance while fostering a welcoming environment for clients.
Overview
20
20
years of professional experience
1
1
Certification
Work History
HR Case Mgmt Tech
Madison County DHR
Huntsville, AL
10.2024 - Current
- Performs a variety of complex and responsible, technical, administrative, and confidential support duties for the Human Resources division.
- Assist with foster child pick, assist with doctor's appointment, ISP's, child removal & placement.
- Data entry for court documents, drug screens, & various assignments.
Driver License Examiner I
ALEA
Huntsville, AL
06.2023 - 09.2024
- Processes applications, collects fees, and issues permits/licenses to facilitate compliance with traffic laws.
Class A CDL Driver
Frito-Lay
Fayetteville, TN
07.2022 - 06.2023
- Executed daily hauling of products for Frito Lay Southeast regional account.
- Unloaded trucks at Wal-Mart, Sam's Club, Kroger, and Ingles distribution centers.
- Coordinated logistics for PEC and warehouse locations to ensure timely deliveries.
Advisor II
Concentrix
Huntsville, AL
04.2021 - 06.2022
- Greeted customers and verified demographic information for accurate claim processing.
- Processed claims to determine qualification for refunds on damaged or non-working appliances.
- Communicated refund amounts and expected delivery timelines to eligible customers.
Front Desk Associate
HUNTSVILLE FAMILY HEALTH CENTER
Huntsville, AL
12.2019 - 04.2021
- Greeted patients upon arrival to establish a welcoming environment.
- Addressed patient concerns both in person and via phone communication.
- Scheduled appointments efficiently based on patient needs.
- Informed patients of co-pays and outstanding balances, ensuring accurate collection and verification of insurance eligibility.
Front Desk Receptionist
URGENT TEAM
Huntsville, AL
11.2017 - 12.2019
- Welcomed patients upon arrival to foster a friendly environment.
- Managed patient records, addressed incoming calls, and handled inquiries.
- Collected co-pays and account payments to maintain precise billing records.
- Executed clerical duties as assigned to support efficient office operations.
- Maintained inventory of forms and office supplies to enhance workflow efficiency.
Pre Service Rep/Team Lead
MEDCO SERVICES
Huntsville, AL
01.2016 - 07.2017
- Collected demographic and financial information for precise patient registration via phone.
- Verified insurance coverage and assessed eligibility, providing cost estimates for out-of-pocket expenses and co-pays.
Registration Rep II
HUNTSVILLE HOSPITAL
Huntsville, AL
08.2013 - 07.2015
- Collected demographic and financial data for billing purposes.
- Verified and filed insurance information accurately.
- Admitted patients by collecting co-pays due at time of service.
- Informed patients about hospital policies, procedures, and necessary acknowledgments.
- Obtained signatures for required waivers or accident documentation.
Head Count
K & K INC
Redstone Arsenal, AL
03.2006 - 08.2011
- Collected payments, verified IDs, and authorized soldier access to facility via computer system.
- Registered soldiers in POS system for accurate headcount tracking.
- Provided comprehensive information while addressing inquiries regarding dining facility rules and policies.
Education
Business Administration (Associate) -
Virginia College
Huntsville, AL06.2013
Skills
- Public speaking
- Critical thinking
- Communication skills
- Self-direction
- Leadership abilities
- Training and development
Certification
CDL A, Driver's License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
HR Case Mgmt Tech
Madison County DHR
10.2024 - Current
Driver License Examiner I
ALEA
06.2023 - 09.2024
Class A CDL Driver
Frito-Lay
07.2022 - 06.2023
Advisor II
Concentrix
04.2021 - 06.2022
Front Desk Associate
HUNTSVILLE FAMILY HEALTH CENTER
12.2019 - 04.2021
Front Desk Receptionist
URGENT TEAM
11.2017 - 12.2019
Pre Service Rep/Team Lead
MEDCO SERVICES
01.2016 - 07.2017
Registration Rep II
HUNTSVILLE HOSPITAL
08.2013 - 07.2015
Head Count
K & K INC
03.2006 - 08.2011
Business Administration (Associate) -
Virginia College