Hi, I’m
Patrice Luedke
Loganville,GA
Summary
Customer Manager offering 15+ year track record of cultivating customer loyalty and retention. Accustomed to coordinating community's marketing, leasing and retention strategies to achieve and maintain occupancy. Superb analytical skills leveraged to proactively improve customer service processes that garner stellar customer satisfaction.
Overview
8
years of professional experience
Work History
Hand And Heart Chiropractic CareSnellville, GA
Community Engagement Specialist
11.2022 - Current
Job overview
- Develops and implements community engagement requirements and programs.
- Conducts surveys and analyzed data and prepared and maintained reports and records.
- Contributes to work plans, reports, success stories and other deliverables.
- Designs and executes marketing activities to create and drive traffic to the community, using internet marketing tools (Facebook, TikTok, mail and other websites.
- Executes and performs activities in support of the contract based care plan program by preparing termed contract packages, meeting with and contacting renewing customers in advance of contract end dates, and ensuring that all documents are signed and implemented on time.
- Follows-up with prospects and new customers to ensure satisfaction; by sending e-mails, thank-you notes and cards or telephone calls to finalize contracted care plans.
Delta Air Lines, IncAtlanta, GA
Lead Flight Attendant
06.2019 - 06.2022
Job overview
- Responded to passenger and mechanical emergencies following guidelines and training.
- Updated flight logs, passenger reports and inventory documentation.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Resolved passenger conflicts and medical emergencies during flights.
Department Of Veterans AffairsCharleston , SC
Veteran Services Program Support Specialist
05.2015 - 04.2019
Job overview
- Independently uncovered and resolved fallacies in State Veterans Home (SVH) program through sophisticated data mining and research methods, achieving cost savings of $500K.
- Received appointment to role of State of Jurisdiction Point of Contact (POC) for State Home Per Diem Program.
- Defined and implemented innovative solutions that met the needs of the SVH community and enhance operational platforms for program administration, eligibility, processing per diem payables, monthly claims processing, expenditure reporting and record retention.
- Enforced VHA Directive that defined and standardized procedures associated with the authorization and per diem payment processing actions associated with the SHPD Program.
- Executed recruitment, record maintenance, time keeping, onboarding / offboarding, and provided clerical support to 200 employees.
Education
Grantham UniversityLenexa, KS
Associate of Arts from Human Resources Management
05.2019
Skills
- Effective Community Outreach Coordinator
- Experience with conflict resolution
- Leasing Options
- Yardi Software
- Professional Relationships
- Effective Customer Communication
Timeline
Community Engagement Specialist
Hand And Heart Chiropractic Care
11.2022 - Current
Lead Flight Attendant
Delta Air Lines, Inc
06.2019 - 06.2022
Veteran Services Program Support Specialist
Department Of Veterans Affairs
05.2015 - 04.2019
Grantham University
Associate of Arts from Human Resources Management
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