Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrice McAfee

Iowa City

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at Burlington. Proven ability to enhance customer satisfaction and resolve issues effectively. Skilled in cash handling and training team members, fostering a collaborative environment that maximizes performance and contributes to operational success.

Overview

2
2
years of professional experience

Work History

Cashier Team Lead

Burlington
04.2025 - 06.2025
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Restocked and organized merchandise in front lanes.

Dietary Aide

Windmill Manor
02.2024 - 03.2025
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Followed all food safety regulations while preparing meals for patients.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.

Cashier Team Lead

Caseys General Stores Inc
02.2023 - 09.2024
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

DuSable Jean Baptiste
Chicago, IL
06-2004

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling

Timeline

Cashier Team Lead

Burlington
04.2025 - 06.2025

Dietary Aide

Windmill Manor
02.2024 - 03.2025

Cashier Team Lead

Caseys General Stores Inc
02.2023 - 09.2024

High School Diploma -

DuSable Jean Baptiste

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