Patrice A. Wright
Suitland,MD
Summary
Results-driven Operations Manager known for unparalleled productivity and efficiency in task completion. Specialize in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations management and positive team dynamics.
Overview
25
25
years of professional experience
Work History
Operations Manager
Allied Universal Security Services
Reston, VA
03.2024 - Current
- Improved the overall government services book of business by reducing and consistently minimizing overtime.
- Provide superior customer service and support to clients and officers.
- Manage over 7,000 hours and process payroll.
- Supervise a team of 300+ employees
- Created a work-life balance for officers who work full-time by staffing flex officers.
- Conduct interviews and employ qualified candidates to fill open positions proactively and expediently.
- Create and adjust schedules in Win Team to guarantee sufficient staffing at all times.
- Ensure schedules are updated and maintained regularly, decreasing payroll discrepancies.
- Conduct disciplinary and corrective actions.
- Maintain high employee morale and low employee turnover through effective and proactive communication.
- Ensure a smooth-running operation by enforcing post-specific policies and procedures through proper communication and training.
- Responsible for DCJS and CPR compliance.
- Effectively oversee and ensure the completion of mandatory annual training.
- On call 24/7 to meet officer and client needs.
Account Manager
Allied Universal
Sterling, USA
09.2023 - 03.2024
- Company Overview: SAP, Sterling, VA (Startup Site)
- Oversaw and directed the daily operations of the SAP STL02 site.
- Ensured that Colo Data Center access control policies and procedures were adhered to.
- Duties included managing payroll, scheduling, hiring, providing coaching, overseeing development, and offering support.
- Provided mentorship to certain employees on areas requiring enhancement.
- Built, improved, and maintained effective relationships with both clients and employees.
- Actively engaged with clients to understand and fulfill their requirements.
- SAP, Sterling, VA (Startup Site)
Security Coordinator Field Training Officer
Allied Universal
Fairfax, USA
01.2020 - 09.2023
- Company Overview: Inova Health System, Fairfax, VA.
- Identified training requirements and developed corresponding courses.
- Provided mentorship to certain employees on areas requiring enhancement.
- Developed and implemented effective lesson plans for the necessary training modules.
- Coordinated essential training sessions and certifications for staff members.
- Led and provided fire and safety training sessions for newly hired INOVA employees, as mandated.
- Conducted quarterly fire drills for the entire campus.
- Ensured new hires have a clear understanding of goals and expectations.
- Coordinate development of training materials, including manuals, standard operating procedures, and employee handbooks.
- Inova Health System, Fairfax, VA
Executive Assistant, CEO
HCD International
Lanham, USA
01.2017 - 01.2020
- Managed complex and dynamic executive schedules and travel plans
- Acted as adept gatekeeper in coordinating and ensuring CEO's time was aligned with priorities
- Researched, prepared, and proofed executive briefing materials, decks, and agendas
- Implemented team-building initiatives and provided support for employee development
- Managed administrative activities including document management, expense reporting, and payroll
- Analyzed and determined courses of action to align operations and revenue performance with organizational goals
Executive Assistant Office Manager
Estate Planning & Elder Law Firm
Arlington, USA
01.2015 - 01.2017
- Managed and maintained busy calendar, email and telephone and scheduled appointments
- Maintained files, updated contact lists, managed documents, drafted letters, and correspondence
- Ensured supporting materials for meetings were prepared accurately and provided in a timely manner
- Accurately reviewed, proofread, and assisted with materials including documents, reports, and briefings
- Coordinated office activities and operations to secure efficiency and compliance with company policies
Executive Assistant
Calvert Investments
Bethesda, USA
01.2000 - 01.2015
- Scheduled, coordinated, and oversaw wide varieties of internal and external meetings
- Prepared monthly expenditure report analysis for CFO presentation to Board of Directors
- Provided administrative support including managing email and faxing
- Supported business objectives by building and sustaining relationships with clients
- Tackled and addressed top-level, high-priority issues with professional administrative discretion
Behavioral Health Supervisor
INOVA Fairfax Hospital
Fairfax, USA
- Supervised and coordinated the delivery of quality services
- Collaborated with interdepartmental managers and stakeholders to provide outstanding care
- Actively provided coaching, training, recognition, and discipline
- Professionally interacted with all levels of personnel and the public
- Utilized both initiative and independent judgement in decision making and process improvements
- Maintained written reports, administrative records and detailed excel databases
- Ensured strict adherence to all legal and ethical guidelines, protocols, and standards
Education
BBA - Human Resource Management
Strayer University
AA - Business Administration
Strayer University
Arlington, VASkills
- Meticulous Review Skills
- Clear Verbal Communication
- Collaborative Decision Making
- Collaborative Team Development
- Strategic Issue Resolution
- Effective Time Management
- Team Leadership
- Effective Schedule Coordination
Timeline
Operations Manager
Allied Universal Security Services
03.2024 - Current
Account Manager
Allied Universal
09.2023 - 03.2024
Security Coordinator Field Training Officer
Allied Universal
01.2020 - 09.2023
Executive Assistant, CEO
HCD International
01.2017 - 01.2020
Executive Assistant Office Manager
Estate Planning & Elder Law Firm
01.2015 - 01.2017
Executive Assistant
Calvert Investments
01.2000 - 01.2015
Behavioral Health Supervisor
INOVA Fairfax Hospital
BBA - Human Resource Management
Strayer University
AA - Business Administration
Strayer University
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