Patrice Mcgriff
Fort Lauderdale,FL
Summary
Experienced and savy with over 5 years of experience in customer service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of The task at hand and while training. Motivated to learn, grow and excel in any industry.
Recognized consistently for performance excellence and contributions to success.
Overview
7
7
years of professional experience
Work History
Server/VIP Bottle Server
Fin And Feathers
02.2022 - 05.2024
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved any problems, improved operations and provided exceptional client support.
- Worked with customers to understand needs and provide great service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Hostess/Server
Bahama Breeze Island Grille
07.2017 - 08.2019
- Assisted managers with quickly resolving service- and food-related issues.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Monitored dining room and guest flow to maximize table usage and minimize wait times
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Took information about guests' party size, led to seating, offered menus and action.
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Associate of Science - Social Sciences
Valdosta State University
Valdosta, GAHigh School Diploma -
Blanche Ely High
Pompano Beach, United States06.2017
Skills
- Maintaining standards
- Communication skills
- Payment accepting
- Pos
- Problem solving situations
- Customer service expertise
- Front desk management
- Currency counting
- Maintaining multiple customers at once
Skills
- Maintaining standards
- Communication skills
- Payment accepting
- Pos
- Problem solving situations
- Customer service expertise
- Front desk management
- Currency counting
- Maintaining multiple customers at once
Timeline
Server/VIP Bottle Server
Fin And Feathers
02.2022 - 05.2024
Hostess/Server
Bahama Breeze Island Grille
07.2017 - 08.2019
Associate of Science - Social Sciences
Valdosta State University
High School Diploma -
Blanche Ely High
Similar Profiles
Chanda LoveChanda Love
Bartender at Fin And FeathersBartender at Fin And Feathers
Harold YoungHarold Young
Line Cook at Fin & Feathers RestaurantsLine Cook at Fin & Feathers Restaurants
Ariana MartinAriana Martin
Bar Manager/Bartender at Fin & Feathers Restaurants, EaleyBar Manager/Bartender at Fin & Feathers Restaurants, Ealey