Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Patrice McZeek

Sacramento,CA

Summary

Dynamic professional with extensive experience at the California Department of Motor Vehicles, excelling in conflict resolution and customer service. Proven track record in training staff and enhancing operational efficiency. Skilled in Microsoft Office Suite, with a strong focus on compliance and accuracy in high-pressure environments. Committed to fostering teamwork and collaboration. Seeking a Personnel Specialist position at the Department of Motor Vehicles to leverage expertise in HR support, team development, and service excellence.

Overview

20
20
years of professional experience

Work History

Motor Vehicle Representative

California Department Of Motor Vehicles
12.2019 - Current
  • Serve as expert resource on complex registration and licensing matters
  • Audits cashier work, prepares reports, and supports office operations
  • Handle sensitive customer data, resolving disputes with professionalism
  • Train and mentor new team members, supporting a collaborative and efficient work culture
  • Maintain accuracy in fee collection, documentation, and customer interactions
  • Demonstrate strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
  • Ensure compliance with state laws and regulations pertaining to motor vehicles, diligently staying up-to-date on any changes or updates that may affect daily operations.

Shift Supervisor

Starbucks
09.2005 - 09.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.

Head Cashier

Forever 21
12.2014 - 08.2015
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.

Education

Associate of Arts - Business

American River College
Sacramento, CA
12.2028

Skills

  • Office Operations & Administrative Support
  • Conflict Resolution & Problem Solving
  • Customer Service Excellence
  • Training & Staff Development
  • Microsoft Office Suite & Oracle Software
  • Data Entry & Reporting
  • Strong Interpersonal & Communication Skills
  • Time Management & Multitasking
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Critical thinking
  • Organizational skills

Accomplishments

    Improved employee retention through supportive leadership and positive team morale.

    Maintained high customer satisfaction during peak business hours and staffing challenges.

Timeline

Motor Vehicle Representative

California Department Of Motor Vehicles
12.2019 - Current

Head Cashier

Forever 21
12.2014 - 08.2015

Shift Supervisor

Starbucks
09.2005 - 09.2018

Associate of Arts - Business

American River College

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