PATRICE MILES
Dallas
Summary
Skilled LVN with 8 years of experience working in Acute/Long-Term Care environments under supervision of qualified RNs and Medical Doctors to deliver exceptional patient care and nursing support. Highly observant, detail-oriented and dedicated to high-quality, cost-effective healthcare. I also offer 2 years of Nurse Case Management experience. Working with patients and families to facilitate smooth transitions following discharge from medical facilities. Committed to working collaboratively with health plan, leadership and department coordinators to achieve highest quality of patient satisfaction.
Overview
21
21
years of professional experience
Work History
OP Nurse Case Manager
United Healthcare Group
2022.02 - Current
- Improved patient outcomes by developing and implementing self management plans tailored to individual needs.
- Educated patients on disease management techniques, empowering them to take control of their health and reduce complications.
- Conducted thorough assessments to identify gaps in care and develop targeted interventions for improvement.
- Collaborated with multidisciplinary teams to devise evidence-based treatment plans that improved patient satisfaction scores.
- Managed caseloads efficiently, prioritizing high-risk cases while ensuring all patients received appropriate attention and support.
- Developed strong relationships with patients, families, and healthcare providers, fostering trust and open communication resulting in improved satisfaction scores.
- Enhanced interdisciplinary team communication, ensuring timely and accurate updates on patient progress.
- Promoted continuity of care by coordinating with healthcare providers, social workers, and family members in the development of discharge plans.
- Reduced hospital readmissions through vigilant monitoring and prompt intervention for at-risk patients.
Licensed Vocational Nurse
First Call Home Health Care
2020.01 - 2023.08
- Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Administered prescribed medications and maintained intravenous lines/fluids to address patient symptoms and underlying etiologies and medication reconciliation.
- Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
- Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
- Observed strict confidentiality and safeguarded all patient-related information.
- Monitored infection control procedures to verify facility-wide health and safety.
- Assisted patients with daily tasks, such as dressing, hygiene upkeep and movement throughout facility,
- Provided behavioral and emotional support and closely supervised patients suffering from dementia and Alzheimer's.
Licensed Vocational Nurse
Parkland Health & Hospital System
2005.03 - 2018.06
- Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives.
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
- Observed strict confidentiality and safeguarded all patient-related information.
- Monitored infection control procedures to verify facility-wide health and safety.
- Provided pre- and post-operative nursing care.
Medical Assistant
UTMB Healthcare Systems
2003.03 - 2005.03
- Recorded vital signs and medical history for patients and reported any abnormal values to the RN/MD.
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Communicated with patients by phone and via written correspondence.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Prepared prescription refill requests on behalf of physician to prevent lags.
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
- Prepared, stained, cover slipped and catalogued cytology specimens.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
Education
Licensed Vocational Nurse - Vocational Nursing
Dallas Nursing Institute
Dallas, TX0 2015
High School Diploma -
F. D. Roosevelt High School
Dallas,Tx7 2000
Skills
- Intravenous Therapy and Blood Withdrawal Certification
- Administrative support
- Team building
- First Aid/CPR
- Problem resolution
- Planning and coordination
- Case Management
- Referral Generation
- Electronic Recordkeeping
- Regulatory Compliance
- Interdisciplinary Collaboration
Timeline
OP Nurse Case Manager
United Healthcare Group
2022.02 - Current
Licensed Vocational Nurse
First Call Home Health Care
2020.01 - 2023.08
Licensed Vocational Nurse
Parkland Health & Hospital System
2005.03 - 2018.06
Medical Assistant
UTMB Healthcare Systems
2003.03 - 2005.03
Licensed Vocational Nurse - Vocational Nursing
Dallas Nursing Institute
High School Diploma -
F. D. Roosevelt High School
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