Summary
Overview
Work History
Education
Skills
Timeline
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Patrice Miller

RIVERDALE,IL

Summary

Proven track record in enhancing patient experience and streamlining billing processes at Meri Med, showcasing expertise in HIPAA compliance and exceptional customer service. Skilled in insurance verification and adept at multitasking, significantly reduced claim denials, and improved departmental productivity through effective organizational strategies.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work History

Patient Access Representative

Northwestern
03.2023 - 03.2024
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

Medical Billing and Collections Specialist

Meri Med
02.2021 - 03.2023
  • Reduced claim denials by diligently reviewing patient records for correct coding and billing information.
  • Prevented unnecessary loss of revenue due to late or incomplete billing by meticulously tracking all accounts and ensuring timely submission of accurate claim forms.
  • Provided essential support to the medical billing team, allowing for a more efficient and effective overall operation within the department.
  • Implemented efficient workflows within the department that led to increased productivity levels among staff members while reducing errors in claim submissions.

Customer Service Representative

Tele Performance USA
02.2020 - 03.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Housekeeper

LaQuinta Inn & Suits
02.2018 - 02.2020
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

C Packer

Blistex
02.2016 - 02.2019
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.

Education

DeVry University
02.2022 - 05.2023

Escoffier
Colora, MD
03.2023 - 05.2024

High School Diploma -

Proviso East
Maywood, IL
08.2001

Skills

  • Customer Service
  • Insurance Verification
  • HIPAA Compliance
  • Patient Registration
  • Patient check-in
  • Appointment Scheduling
  • Phone and Email Etiquette
  • Multitasking and Organization

Timeline

Patient Access Representative

Northwestern
03.2023 - 03.2024

Escoffier
03.2023 - 05.2024

DeVry University
02.2022 - 05.2023

Medical Billing and Collections Specialist

Meri Med
02.2021 - 03.2023

Customer Service Representative

Tele Performance USA
02.2020 - 03.2022

Housekeeper

LaQuinta Inn & Suits
02.2018 - 02.2020

C Packer

Blistex
02.2016 - 02.2019

High School Diploma -

Proviso East

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Patrice Miller