Patrice Mohamed
Kissimmee,FL
Summary
I am a highly motivated individual with ten years of customer service experience also a dedicated team player always willing to assist my colleagues. I am seeking a permanent position that allows me to utilize my skills to give the best service.
Overview
14
14
years of professional experience
Work History
WC Claims Assistant
Brown And Brown
Kissimmee, FL
02.2023 - 09.2023
- Complete legal/letters in a timely manner.
- Creating new claim records.
- Contacting legal firm upon investigations.
- Maintained accurate documentation throughout claim files including notes from conversations held with all parties involved.
- Utilized computer systems such as Microsoft Office and specialized software programs used by the company.
- Handling Non recorded clients, investigating and opening new claims.
- Investigated questionable claims to determine payment authorization.
- Excellent team player, always assisting my team to the best of my ability.
- Excellent communication skills both oral and written.
- Outstanding customer service skills.
Processing Specialist
Brown & Brown
Kissimmee, FL
10.2021 - 02.2023
- Assisted in the preparation of documents for claims processing.
- Managed incoming mail consisting of new applications and or additional documentation required for existing open claims files.
- Receiving and returning calls WC or Liability claim.
- Answered inquiries from customers regarding their individual claims status .
- Performed data entry into internal systems to process claims requests.
- Assisting supervisor and performing supervisor duties conveniently.
- Attaching legal and regular documents.
- Assisting all my colleagues, ensuring the tasks being done correctly.
- Training new employees.
- Identified areas where processes could be improved upon in order to streamline operational workflow.
- Documented changes in claim statuses using specialized software systems.
Shift Leader
Walgreen's Pharmacy
Narcoossee , FL
03.2021 - 09.2021
- Constantly filling in manager duties.
- Opening and closing store.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Assisting pharmacy distributing medication.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer complaints promptly and professionally.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Assisted in training new employees on shift operations.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Coached team members to increase productivity and reduce workplace accidents.
- Educated customers about offerings, promotions and pricing to boost sales.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
Store Manager
Sita’s Mini Mart
12.2018 - 12.2020
- Prepared monthly reports on sales figures, expenses, profits.
- Created weekly work schedules for store personnel.
- Developed relationships with suppliers to negotiate better prices.
- Handling customer issues and providing solutions.
- Ensuing high level of customer satisfaction through excellent customer service.
- Developing promotions to achieve sales goals.
- Maintaining accurate bookkeeping.
- Organizing storefront layout to ensure easy access for customers.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored inventory levels and placed orders to restock shelves.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Recruited, trained and supervised new employees.
Pharmacist Assistant
V & L Pharmacy
01.2010 - 12.2018
- Assisted pharmacists in preparing and filling prescriptions, including measuring medications, counting tablets, labeling bottles, and entering information into the computer system.
- Maintained patient profiles by recording medication history and other pertinent information.
- Collaborated with pharmacists regarding drug interactions, contraindications, dosage requirements, side effects, storage instructions and expiration dates.
- Stocked shelves with merchandise according to established procedures.
- Performing blood pressure, blood sugar, cholesterol and triglycerides testing for customers.
- Distributing government prescriptions medication and maintaining records.
- Communicating with medical representatives on ordering and returning medication and store items.
- Maintaining medical insurance.
- Training new employees.
- Annual inventory check.
- Greeted customers upon arrival in a friendly manner while offering assistance when needed.
- Provided customer service to patients by answering questions related to prescription medications and refills.
- Handled cash register transactions accurately and efficiently while maintaining appropriate records according to regulations.
- Answered telephone inquiries promptly and courteously while providing accurate information about products or services offered at the pharmacy.
Education
High School Diploma -
School Of Accounting & Management
# 1,3 & 6 Mc Cathy Street Saint Augustine Trinidad01-2013
GED -
Aranguez North Secondary High School
Boundary Extension Road, San Juan Trinidad WI06-2010
Skills
- Processing mail
- Microsoft Office Word & Excel
- Typing
- Data Entry
- Claims Processing
- Managing records
- Insurance knowledge
- Time Management
Timeline
WC Claims Assistant
Brown And Brown
02.2023 - 09.2023
Processing Specialist
Brown & Brown
10.2021 - 02.2023
Shift Leader
Walgreen's Pharmacy
03.2021 - 09.2021
Store Manager
Sita’s Mini Mart
12.2018 - 12.2020
Pharmacist Assistant
V & L Pharmacy
01.2010 - 12.2018
High School Diploma -
School Of Accounting & Management
GED -
Aranguez North Secondary High School
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