Patrice Moran
Sanford,FL
Overview
6
6
years of professional experience
Work History
Benefits Verification Specialist
CareMetx
10.2024 - Current
- Developed training materials for newly hired Benefits Verification Specialists, enhancing team productivity levels.
- Safeguarded confidential client information by adhering to strict privacy guidelines and protocols.
- Assisted in the development of new benefits verification procedures, ensuring a smooth transition for team members during implementation stages.
- Collaborated with healthcare providers to ensure accurate billing and benefit coverage information.
- Maintained up-to-date knowledge on industry regulations, ensuring compliance throughout all benefit verification processes.
- Optimized the use of electronic claims submission systems to expedite claim processing times.
- Provided support during open enrollment periods by answering questions about plan changes, adjustments, or renewals from both existing and prospective clients alike.
- Achieved faster client response times by promptly addressing inquiries related to benefits eligibility and coverage details.
Medical Assistant
Upperline Health Medical Assistant
12.2023 - 08.2024
- Monitor patients' health and vital signs, and ensure their comfort
- Administer medications and treatments according to physician instructions and approved nursing techniques
- Maintain accurate records of patients' medical histories and allergens, and update them as needed
- Keep patients and their families informed about their condition, progress, and medication requirements
- Assist patients with activities of daily living, such as bathing, dressing, and toileting
- Collect and label samples, perform basic laboratory tests, and assist physicians with procedures and examinations
- Assisted physicians and nurses in patient examinations, procedures, and treatments
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Administered medications under the direction of healthcare professionals
- Performed basic laboratory tests including collecting specimens and conducting routine tests
- Managed patient medical records by accurately documenting information in electronic health record systems
- Scheduled appointments for patients, coordinating with other departments as needed
- Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
- Educated patients on medication instructions, post-treatment care, and preventive measures
- Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself
- Maintained inventory of medical supplies and equipment to ensure availability when needed
- Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
- Participated in staff meetings to discuss updates on policies, procedures, or changes in healthcare regulations
- Contributed to a positive work environment through effective communication with colleagues
Customer Service Representative
Concentrix
07.2021 - 11.2023
- Answer inbound calls, and provide customer support while navigating multiple computer applications
- Promotes, ensures and provides customer service to internal/external customers by demonstrating skills which are consistent with the organization's philosophy of providing extraordinary customer relations and quality service
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary
- Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand
- Utilized active listening techniques when interacting with customers allowing me understand their needs better leading to improved issue resolution rate
- Developed strong time management skills by efficiently prioritizing tasks and ensuring timely follow-ups with customers
- Assisted with product recalls or safety alerts by promptly notifying affected customers and guiding them through the necessary steps for resolution
Customer Service Representative
24-7 Intouch
08.2018 - 03.2021
- Assist all customers through inbound calls, emails, experience with every customer interaction
- Learn and retain a thorough working knowledge of all existing and new products and services
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Built rapport with customers through active listening, empathy, and personalized interactions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
- Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
Education
Medical Assistant - undefined
Southern Technical College
10.2022
Certified Nursing Assistant - undefined
Cambridge College
10.2019
High school diploma - undefined
Lake Mary High School
05.2018
Skills
- Relationship building
- Benefits explanation
- Documentation and reporting
- Termination procedures
- FMLA comprehension
- Benefits administration
Timeline
Benefits Verification Specialist
CareMetx
10.2024 - Current
Medical Assistant
Upperline Health Medical Assistant
12.2023 - 08.2024
Customer Service Representative
Concentrix
07.2021 - 11.2023
Customer Service Representative
24-7 Intouch
08.2018 - 03.2021
Medical Assistant - undefined
Southern Technical College
Certified Nursing Assistant - undefined
Cambridge College
High school diploma - undefined
Lake Mary High School
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